Manager – Process Improvement and Organizational Development

Overview

Manager, Process Improvement and Organizational Development

📍 Newark, NJ | 🕒 Full-Time (Day) | 💼 Human Resources |

About the Role

The Manager of Process Improvement and Organizational Development leads assigned workforce and Human Resources process improvement initiatives and organizational development interventions that strengthen service delivery, team effectiveness, and employee experience. Reporting to the Director Learning & Organizational Development, the Manager uses data, employee feedback, continuous improvement methods, and change management practices to diagnose needs, redesign workflows, implement solutions, and sustain measurable results. The role partners with leaders and cross-functional teams to align people, processes, and organizational practices with University Hospital’s priorities.

Responsibilities

What You’ll Do

• Defines problems, scope, stakeholders, and intended outcomes; conducts current-state assessments, maps workflows, and identifies root causes, duplication, delays, and handoff
• gaps. Uses practical Lean and continuous improvement methods to develop future-state recommendations with process owners
• and stakeholders.
•  Converts approved recommendations into project plans with owners, milestones, baseline measures, targets, and accountability tools.
•  Facilitates pilots, evaluates results, and coordinates implementation. Documents standard work, establishes monitoring and handoff arrangements with process owners, and escalates barriers and resource decisions to the Director.
•  Assesses organizational and team needs using interviews, observation, surveys, and operational data. Facilitates interventions that clarify roles, improve collaboration, strengthen teams, and help managers navigate difficult conversations.
• Coaches leaders to clarify expectations, goals, decision responsibilities, and team agreements. Develops practical implementation tools and facilitates consistent leadership practices, constructive feedback, and follow-through on agreed actions.
•  Partners with HRBPs, Labor Relations, Compliance, and Leaders to assess whether policies and practices are applied equitably across departments. Identifies inconsistencies, recommends process improvements, and reinforces hospital core values; refers
• policy interpretation and employee case decisions to responsible functions.
•  Embeds inclusive practices into team and leadership effectiveness, employee listening, and organizational interventions. Helps leaders identify barriers, incorporate varied perspectives, and promote respectful participation across roles, locations, and shifts.
•  Assesses key employee touchpoints, including onboarding transitions, recognition, career pathways, and retention. Synthesizes focus groups, pulse surveys, stay and exit feedback, and listening-tour findings into coordinated recommendations with Human Experience and operational partners.
• Translates survey findings into practical priorities, tools, and department action plans with Leaders. Establishes owners, milestones, and measures; tracks progress and communicates actions taken. Department leaders remain accountable for implementation.
•  Coordinates employees experience council operations with Human Experience under designated executive sponsorship. Manages agendas, workgroups, employee input, action logs, improvement priorities, and outcome measures; prepares leadership updates and advances recommendations through established governance.
•  Manages the processes and annual cycle for goal setting, check-ins, reviews, calibration, and development planning. Improves templates, workflows, guidance, and reporting; partners with Learning Development on related manager education.
• Diagnoses barriers to professional development participation, including workload, scheduling, access, relevance, and manager support.
• Partners with learning colleagues and leaders to improve engagement in the UH Institute for Leadership and Development and other offerings; evaluates participation and employee feedback.
•  Strengthens hospital-wide communication and reduces silos through cross-functional workgroups, shared practices, and coordinated updates. Partners with HR communications and Human Experience to broaden engagement across departments and shifts and establish employee feedback loops.
•  Develops stakeholder, readiness, communication, and adoption plans for assigned workforce initiatives and redesigned workflows. Assesses impacts on roles and processes, creates implementation resources and reinforcement tools, coordinates training needs with learning colleagues, and monitors sustained adoption.
•  Maintains assigned community, academic, professional, and workforce partnerships supporting employee development, community service, and workforce objectives. Coordinates HR participation with Human Experience, Talent Acquisition, and responsible departments; monitors implementation, engagement, and partnership outcomes.
•  Develops data collection workflows, dashboards, and evaluation plans with data owners. Establishes and monitors measures such as cycle time, errors, rework, service consistency, participation, and employee feedback, as appropriate to each initiative.
• Analyzes results against baselines and targets, identifies corrective actions, and prepares clear executive summaries and recommendations.
• Coordinates cross-functional projects, approved vendors, consultants, and assigned staff.
•  Maintains risks, dependencies, documentation, and authorized expenditures; monitors deliverables and provides status updates to the Director.
• Supervises staff only when assigned.

Qualifications

What You’ll Bring

Required:

• Bachelor’s degree in organizational development, Human Resources, Public Health, Health Administration, Business Administration, Behavioral Science, or a related field required.
• Master’s degree in a related field preferred. Five (5) or more years of progressive experience in organizational development, process or quality improvement, employee engagement, program management, or a related discipline required, including cross-functional implementation and use of data to guide improvement.
• Healthcare experience and direct experience with engagement surveys, team interventions, and change management preferred. Demonstrated skills in workflow mapping, root cause analysis, project management, organizational assessment, facilitation, manager coaching, inclusive practices, and program evaluation
• Strong analytical, written, presentation, and consultation skills; ability to influence across functions and translate findings into sustainable improvements.
• Proficiency with spreadsheets and presentations and experience with survey, data visualization, and project
• tracking tools required.
• Lean, quality improvement, or project management training or certification preferred.
• Ability to support hospital activities across locations and shifts as scheduled Equivalent education, experience, and/or training may be substituted for the degree requirement on a year-for-year basis.

What We Offer

• Vacation Time
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation (NJ Job Transparency Law)

In compliance with New Jersey’s Pay Transparency Act, the range for this position is $120,000 - $142,000.

University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.