Equifax

Credit reporting data analytics and risk

IT Techbar Technician Junior

IT Service Desk & End User SupportPosted on Nov 12

Full-timeNo salary listed

About the Job

Requirements

An Associate's degree in a relevant field or equivalent experience is required.
0–6 months of experience analyzing, troubleshooting, and resolving hardware and software, audio/visual systems, and site-wide incidents is required.
English proficiency at a minimum B2 level, written and spoken, is required.

Responsibilities

Provide Level 1 and Level 2 end-user software and hardware support for the Costa Rica Shared Service Center.
Document requests, incidents, and user queries, and monitor solution processes.
Provide basic training and operational services to end users.
Configure, operate, and maintain end-user technology hardware, operating systems, and software.
Manage live interactions at the physical TechBar, resolving hardware, software, and operational issues directly for local employees, and maintain case documentation.
Provide Level 2 troubleshooting for conference room setups, audio/visual equipment, and meeting room technology to maintain site connectivity.
Provision and deliver laptops, mobile devices, and accessories within agreed service levels, and act as the local point of contact for external hardware and software vendor partners.
Provide walk-up technical support to TechBar customers.
Deliver new equipment, including laptops and accessories, within agreed service levels.
Identify and complete projects that add value to the department or its customers.
Act as the point of contact for third-party technology and facilities vendors and partners, including HP, Dell, and Xerox.

Desired Qualifications

Collaborate with team members and other departments.
Identify common technical issues and take appropriate technical actions to resolve tasks.
Identify and resolve advanced site-wide incidents.

Job Description:

Provide Level 1 and Level 2 end user software and hardware support for Costa Rica Share Service Center. Document requests, incidents and user queries, and monitor solution processes.Provide basic training and operational services to endusers. Also configuration, operation, and maintenance of End User Technology hardware, OS and software.

In-Person TechBar & Walk-up Support: Managing live interactions at the physical TechBar, resolving hardware, software, and operational issues directly for local employees, keep documentation of the cases.
AV & Conference Room Maintenance: Provide Level 2 troubleshooting for conference room setups, audio/visual gear, and meeting room technology to maintain site connectivity.
Asset Lifecycle & Vendor Coordination: Handle provisioning and delivery of laptops, mobile devices, and accessories within SLAs, while acting as the local point of contact for external hardware/software vendor partners.

What will you do

Contribute with Technical Support to walk up customers at a TechBar.
Level 2 support of conference room technology (Audio/Visual kits).
Deliver new new equipment (laptops & accessories) within agreed service levels.
Proactively identify and complete projects that add value to the department and/or our customers.
Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)

What experience you need

Associate's degree in a relevant field or equivalent experience.
0-6 months of experience analyzing, troubleshooting , and resolving hardware/software, Audio/Visual systems issues and site wide incidents.
English Proficiency ( Minimum B2 level written and spoken).

What could set you apart

Ability to collaborate with team members and other departments.
Ability to Identify common technical issues and take appropriate technical actions to solve tasks.
Ability to identify and resolve advanced site wide incidents.

Primary Location:

CRI-SabanaCRI-Heredia

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time

About the Company

Equifax

Credit reporting data analytics and risk

Equifax is a global data, analytics, and technology company that provides credit information and related services to businesses, governments, and consumers. It collects and analyzes large amounts of data to generate insights used for credit reporting, risk management, fraud detection, and identity verification. The company uses its Equifax Cloud to combine data with advanced analytics and machine learning, delivering credit reports, risk assessments, and global market insights to help clients make smarter decisions and improve customer experiences. Compared with competitors, Equifax emphasizes its large, differentiated data assets and integrated analytics platform to offer comprehensive, end-to-end solutions for credit and risk management. Its goal is to help clients assess credit risk, detect fraud, and explore opportunities more confidently in a changing financial landscape.

Company size: 10,001+
Company stage: IPO
Headquarters: Atlanta, GA
Founded: 1899

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