Global Product Support Engineer 1

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary:

$70,000.00 - $95,500.00

Location:

Gloucester,MA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Global Product Support (GPS) Engineer, you will work under the guidance of senior engineers and management to support customer issues, fleet performance activities, and product improvement programs. You will receive regular direction in setting work priorities, managing multiple assignments, and determining appropriate actions to address customer and technical issues. Through participation in troubleshooting activities, improvement projects, and customer support programs, you will build technical expertise and gain experience supporting both customer and internal business objectives.

• Serve as the primary technical support resource for assigned customer accounts, supporting escalations, fleet performance activities, system installations, upgrades, and product improvement programs.
• Act as a key liaison between customers, field teams, and engineering organizations, providing technical guidance and documentation to field engineers, technicians, and product support personnel responsible for diagnosing, troubleshooting, repairing, and maintaining equipment.
• Support Alpha Site activities by assisting Engineering with the installation, operation, calibration, testing, and validation of new hardware, software, and process designs in development and laboratory environments.
• Support Beta Site deployments by facilitating the installation, operation, calibration, testing, and validation of new hardware, software, and process enhancements in customer production environments.
• Participate in Engineering Change Order (ECO) reviews to ensure proposed solutions are supported by technical data, validated for implementation, and effectively communicated to field organizations.
• Generate, analyze, and present system performance data, including key reliability and availability metrics such as Mean Time Between Failures (MTBF), Mean Time Between Interruptions (MTBI), and system availability.
• Support reporting and analysis of process performance, fleet reliability trends, and inventory/warehouse (I/W) spending to drive operational improvements.
• Contribute to the development of technical documentation, including Customer Engineering Notices (CENs), Best Known Methods (BKMs), support plans, upgrade documentation, and implementation guides.
• Present technical findings, recommendations, and improvement plans to customers and internal stakeholders.
• Partner with Engineering, Product Support, and Field Service teams to ensure successful deployment and adoption of technical improvements and system upgrades.

Education

• Bachelor's Degree in Engineering such as Mechanical Engineering, Electrical Engineering, Chemical Engineering or related technical discipline.
• Must be in good academic standing at their university, with a preferred GPA of 3.0 or above on a 4.0 scale
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Ability to manage multiple assignments and prioritize work in a dynamic customer support environment.
• Effective written and verbal communication skills, including the ability to present technical information to customers and cross-functional teams.
• Experience with semiconductor capital equipment, field service, technical support, or manufacturing operations is a plus

Additional Information

Time Type:

Full time

Employee Type:

New College Grad

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.