MANN+HUMMEL

Filtration and separation solutions provider

Manager Technical Support After Sales

Pre-Sales Solution Engineering +1Updated on Nov 14

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Completed studies at Bachelor's or Master's level in Environmental Engineering, Process Engineering, or Chemical Engineering.
At least 5 years of professional experience in plant construction or an engineering service provider in a technical or sales area, and/or in membrane technology handling water and process applications.
Knowledge of membrane technology in water and process applications.

Responsibilities

Research potential revenue-generation opportunities, including tenders, competitor replacement, and replacement or service opportunities with existing customers.
Research project-specific details during the project award phase, including the competitive situation.
Initiate and conduct pilot trials for new applications and products.
Compile project-specific technical documentation, including tender documentation.
Independently create or adapt missing project-specific technical documentation.
Prepare product-specific documents, including case studies, product presentations, and competitive comparisons.
Manage and review project-specific drawings.
Design or calculate the complete process for specific projects through process engineering.
Calculate and evaluate complete plants with regard to OPEX and CAPEX.
Support the sales department in acquiring new customers and maintaining existing customers through telephone or in-person contact, including travel activities, and present products from technical and sales perspectives.
Take over sales support for individual customers.
Strategically plan offers based on customer- or project-specific features in coordination with sales and product management.
Support product management, including preparation of turnover and sales overviews.
Maintain project, replacement, and troubleshooting lists.
Independently follow up on systems already in operation and evaluate operating data.
Contact customers and initiate troubleshooting in water and process applications when operating parameters are conspicuous.
Report customer feedback relevant to Technical Service.
Support preparation of customer documents.

Desired Qualifications

Knowledge of English and Hindi; knowledge of the local language is advantageous.

Main Tasks

Research activities	Research regarding possible revenue generation (e.g. tenders, competitor replacement, replacement/service with existing customers, etc.) Researching project-specific details in the project award phase (e.g. competition situation) Initiate and conduct the pilot trials for the new applications / new products.
Technical documentation / design	Compilation of project-specific technical documentation (e.g. in the course of tenders) Independent creation/adaptation of missing project-specific technical documentation Preparation of product-specific documents(e.g. case studies, product presentations, competitive comparison, etc.) Managing and reviewing project specific drawings Process engineering design / calculation of the entire process for specific projects Calculation and valuation of complete plants with regard to OPEX/CAPEX
Sales and product management support	Supporting the sales department in acquiring new customers and maintaining existing customers (by telephone and/or in personal contact with travel activities): Presentation of the products both from a technical point of view and from a sales perspective Taking over the sales support of individual customers. Strategic planning of offers based on customer- or project-specific features in coordination with sales and product management Support of product management (e.g. preparation of turnover/sales overviews)
Technical Service	Project / Replacement / Troubleshooting list maintenance Independent follow-up of systems already in operation with evaluation of the operating data. In case of conspicuous parameters, contacting the customer and initiating troubleshooting in water and process application Report Tech Service relevant customer feedback Support in the preparation of customer documents.

Experience

Completed studies e.g. Bachelor or Master Environmental Engineering / Process Engineering / Chemical Engineering
Knowledge of English, Hindi, local language advantageous. Knowledge of membrane technology in Water and Process application
At least 5 years of professional experience in plant construction/engineering service provider (technical area or sales) and/or membrane technology handling water and process applications.

About the Company

MANN+HUMMEL

Filtration and separation solutions provider

Global filtration technology leader focused on intelligent filtration and separation solutions for transportation, life sciences, and environmental sectors. Its products filter air and liquids and separate contaminants in applications ranging from clean mobility to clean water and clean industry. The company differentiates itself through its large global footprint, long family-owned history since 1941, and integrated solutions across automotive, healthcare, and environmental markets, enabling cleaner mobility, cleaner air, cleaner water, and cleaner industry while protecting the environment and conserving limited resources. Its goal is to help customers reduce environmental impact and use resources more sustainably.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Portage, MI
Founded: 1941

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