We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The key role purpose of the Guest Experience Representative is to deliver exceptional service, ensuring a welcoming and positive experience for all customers at the centre. This role requires outstanding communication and problem-solving skills, assisting customers with enquiries, providing information about services and amenities, and efficiently resolving issues. Serving as a liaison between customers and centre management, the Guest Experience Representative fosters a friendly environment, contributing to overall satisfaction and a high-quality experience. As the first point of contact, the Guest Experience Representative embodies professionalism, helpfulness, and care, acting as an ambassador of Vicinity’s values, bringing the Vicinity brand to life. This role accurately responds to customer requests, offers personalised recommendations, collaborates to maintain high standards, builds professional relationships, and positively contributes to the team culture.

Key Accountabilities

Customer Service

Ensure that the customer service desk is always open and inviting, maintaining a safe and efficient environment where the health, welfare, and safety of staff and customers are a priority.
Deliver upon the Vicinity brand promise by providing great experiences to customers, retailers, contractors and colleagues every day.
Communicate with customers across all channels of communication (in-person, phone and email), consistently demonstrating Vicinity’s service standards and representing company values.
Be aware of customer needs, care about those needs, and go above and beyond to meet and exceed them.

Retailer Relationships

Support the centre’s strategic goals - Growth in Executional Capability, Growth in Productivity, Growth in Consumer Experience and Growth in Retailer Sales.
Support and maintain a strong working relationship with retailers and tenancies.
Respond to retailers on centre operational issues impacting their performance and ensure these issues are raised with the asset team for resolution.

Centre Operations

Follow all risk and safety controls, including compliance and emergency management training as required.
Work closely with the Operations team to ensure efficiency and safety is maintained for staff and customers.
Support the centre’s annual strategic goals, contributing as required.
Support the centre team in the day-to-day contractor management including sign-ins, permits, general enquiries, keys, issues and assistance, as needed and when applicable.
Act as the first point of contact to escalate operational issues and complaints when required.
Provide ad-hoc assistance on administration tasks as required from the centre team.

Reporting

Manage customer data including the volume of enquiries, departmental customer complaint reporting and resolution, and retailer requests.
Complete reporting on gathered information such as the most requested store list and provide to the centre management team in order to assist in enhancing future customer experiences.
Engage with retailers on centre operational issues impacting their performance and ensure these issues are raised with the asset team in order to resolve as efficiently as possible.

Key Role Relationships

Guest Experience Manager & Team
Centre Management Team
Operations Team
Retailers
Customers

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

An experience professional in a customer-facing role, proficient in delivering elevated customer experiences, confidently handling enquiries with excellent communication skills, multitasking and problem-solving abilities.
A natural and outgoing people person, happy to approach customers both internal and external.
Proficient and confident in using technology including Microsoft Office, computer, iPhone, etc., and follow processes with an attention to detail.

CRITICAL KNOWLEDGE (what you need to know)

Excellent knowledge of customer related functions, customer service, and local surrounding areas including key transport, tourism, communities, network and councils.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), and experience in various systems such as POS, PMS, CRM is beneficial.
Understanding and confidence collaborating with various team members and stakeholders at all levels.
Thrive independently and collaboratively, positively contributing to team culture with a can-do attitude.
Proactive, organised, and efficient in all tasks while professional and with a customer-focused approach.
Confident in handling a variety of enquiries, including transactions and feedback.
Passionate about providing an exceptional customer experience and bringing the Vicinity brand to life.
Strong customer service skills and effective multitasking and prioritisation abilities.
Excellent written and verbal communication skills.

CAPABILITIES (what you can do)

Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual – Foundational.
Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational.
Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions – Foundational.
Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships – Foundational.
Problem Solving - Use logic and methods to solve problems with effective solutions – Foundational.
Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Foundational.

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect:

We listen to and acknowledge each other's views
We have difficult conversations with care

Integrity:

We back our words with the right actions
We do the right thing, no matter the situation

Customer Focus:

We nurture a genuine connection with our customers
We consider customer needs when making decisions

Collaboration:

We invite the right people to the table
We balance consensus with decisive actions

Excellence:

We always strive to improve
We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.

About the company

Vicinity Centres is an Australian real estate investment trust that owns, manages, and develops shopping centres across Australia. It earns most of its income from rental revenue from a portfolio of over 50 centres, plus fees from property management and development, car parking, media, and advertising. The company uses a fully integrated asset management platform to handle leasing, property management, and development, and it is transforming retail locations into mixed-use precincts by adding residential, office spaces, and hotels. Its goal is to maximize asset value and grow net property income and funds from operations by expanding its mixed-use portfolio and optimizing existing assets, led by CEO Peter Huddle since 2023.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Melbourne, Australia

Founded

2015

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Simplify's Take

What believers are saying

FY26 FFO rose 3.9% to $700.1 million, with occupancy at 99.6%.
Leasing spreads hit positive 4.2% in FY26, proving pricing power across premium centres.
Taigum Square sold for $120 million in August 2026, funding higher-return assets.

What critics are saying

FY27 NPI growth slows to about 3.5% as households retrench after FY26.
Uptown redevelopment starts in early 2027; approvals and $350 million-$400 million capex delay returns.
Ground-lease exposure at DFO Eastern Creek and recycled asset sales compress flexibility if valuations fall.

What makes Vicinity Centres unique

Vicinity owns Chadstone, QVB, and 58 centres, anchoring Australia’s premium retail network.
Peter Huddle’s strategy converts malls into mixed-use precincts with apartments, offices, and hotels.
DFO Eastern Creek and Uptown deepen Vicinity’s scarce outlet and CBD redevelopment platform.

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Benefits

Flexible Work Hours
Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

The Urban Developer

Aug 28th, 2026

MA Financial spends $169m in two capitals to bulk out retail portfolio.

MA Financial spends $169m in two capitals to bulk out retail portfolio. Retail deals worth $169 million across Brisbane and Sydney have highlighted continued investor demand for established shopping centre assets. MA Financial Group has expanded its retail portfolio with the $120-million acquisition of Taigum Square in Brisbane's north and the $49-million purchase of ECQ XL, the second stage of Eastern Creek Quarter in Western Sydney. Both centres were owned by Vicinity Centres, which is continuing to recycle capital from non-core assets into other opportunities. The transactions were brokered by CBRE Pacific head of retail capital markets Simon Rooney, who said investor demand remained strong for established centres with high occupancy and strong local catchments. About 15km north of Brisbane's CBD, Taigum Square spans 22,470sq m and is anchored by Woolworths and Big W, with more than 59 specialty stores and kiosks and 1072 car spaces. The centre is 98.9 per cent occupied and generates annual turnover of about $140 million. Brisbane's retail investment market has remained active through 2026, with CBRE recording $787 million in retail transactions above $5 million in the first quarter, compared with its 10-year quarterly average of $560 million. In February, Australian Retirement Trust agreed to acquire a 50 per cent stake in Westfield Mt Gravatt from Centre Group for $882.5 million, while Vicinity took control of Uptown, formerly the Myer Centre, after acquiring IFM Investors' remaining 75 per cent stake for $212 million. About 15km north of Brisbane's CBD, Taigum Square spans 22,470sq m and is anchored by Woolworths and Big W. In Western Sydney, ECQ XL comprises more than 11,000sq m of large-format retail space and forms part of the three-stage Eastern Creek Quarter precinct. Completed in 2022, the centre has seven large-format tenancies including Officeworks, 4WD Supacentre, Anaconda and RSEA Safety, along with two pad sites occupied by McDonald's and KFC. The centre is positioned at the intersection of the M4 and M7 motorways. The sale follows Vicinity's $40-million acquisition of the broader Eastern Creek Quarter precinct from Frasers Property in May. That deal included ECQ XL, a Woolworths-anchored convenience centre and ECQ Outlet, a new 20,000sq m retail space that opened in March. Kirsten Craze * West Leederville Portfolio, West Leederville, WA 6007 * Lots 4-12 Dick Perry Avenue, Bentley, WA 6102 * The Village Balance Land, Oonoonba * Pimlico Infill Development Land, Gulliver Qld * Lot 6, 100 Globe Derby Drive, Globe Derby Park, SA, 5110 * DA Approved 26-Townhouse Development Opportunity - Minutes from Hobart CBD Development potential. TOP STORIES

Mingtiandi

Aug 26th, 2026

Scentre gets nod for $634M Brisbane mall stake sale to pension fund ART.

Scentre gets nod for $634M Brisbane mall stake sale to pension fund ART. Scentre Group is proceeding with the sale of a half-stake in a Brisbane mall to Australian Retirement Trust for A$882.5 million ($633.7 million) after the pension fund obtained clearance from the competition regulator. ASX-listed Scentre, Australia's biggest mall owner, said Wednesday that the transaction for Westfield Mt Gravatt had cleared its final condition and was scheduled to close before 30 September. The deal comprises A$870 million for a 50 percent direct interest in the shopping centre at a 5.5 percent capitalisation rate and A$12.5 million for half of an adjacent land parcel. The pricing implies a A$1.74 billion valuation for the mall and A$25 million for the land, with the total consideration representing a 3.5 percent premium to the assets' December 2025 book values. Scentre will retain the remaining half of Westfield Mt Gravatt and continue as property, leasing and development manager. "Introducing new capital, through joint venturing our assets, forms a key part of our long-term strategic plan," Scentre CEO Elliott Rusanow said in announcing the agreement on Monday. "In the last 13 months, we have announced approximately A$3.1 billion of new third-party capital coming into the group through the joint venturing of our assets." Partner capital climbs. Located 12 kilometres (7.5 miles) south of central Brisbane, Westfield Mt Gravatt spans 141,699 square metres (1.5 million square feet) and serves a trade area of over 1.2 million residents. The centre recorded 17.4 million customer visits and A$1 billion in retail sales last year. The property houses 376 tenants, including Myer, Kmart, Target and Coles. Scentre completed an upgrade in 2024 that converted the former David Jones department store into space for Uniqlo, Harris Scarfe, other fashion retailers and a new entertainment precinct. The Mt Gravatt sale lifts the capital introduced through Scentre's recent asset joint ventures to A$3.1 billion. That tally includes two 25 percent stakes in Brisbane's Westfield Chermside sold to Dexus-managed vehicles for A$683 million each last year. ART's latest purchase follows the superannuation fund's A$864 million acquisition of a 19.9 percent interest in Westfield Sydney, which closed in February at a 4.69 percent cap rate. Queensland state investor QIC manages ART's interest in the Sydney complex and will perform the same role at Mt Gravatt, while Scentre retains operational management of both assets. The A$375 billion retirement fund invested a record A$3 billion in Australian property during fiscal 2026 and committed a further A$2.2 billion. Its recent activity includes the acquisition of a 48.5 percent interest in the A$1.7 billion LIV Mirvac Fund, which owns 2,200 build-to-rent apartments across Brisbane, Sydney and Melbourne. Green light for milestone. On a 100 percent basis of A$1.74 billion (excluding the land portion), the Mt Gravatt deal is valued at A$12,280 per square metre of gross lettable area. ART has described the purchase as set to be Australia's largest single-asset retail transaction completed this calendar year. "At ART, we believe there is opportunity in the retail property market in Australia to generate strong long-term returns for members," said Michael Weaver, the fund's general manager of mid-risk assets. The Australian Competition & Consumer Commission had considered whether ART's growing mall holdings, managed by QIC, and Scentre's continuing operational control could reduce competition among shopping centre owners for tenants. By granting a waiver, the ACCC effectively found the transaction unlikely to substantially lessen competition, allowing it to proceed without a fuller review or remedies. Retail rolls on. The regulatory clearance came as Vicinity Centres agreed to sell two smaller retail properties to MA Financial Group for a combined A$169 million, according to a Wednesday announcement by broker CBRE. The transactions comprise Brisbane's Taigum Square for A$120 million and Eastern Creek Quarter Large Format Retail in western Sydney for A$49 million, with both expected to settle in September. CBRE head of retail capital markets for the Pacific Simon Rooney represented Vicinity in the two sales, which recycle capital from non-core holdings while expanding MA's retail platform. "The divestment of Taigum Square reflects robust investor demand for quality sub-regional shopping centres that dominate their local catchments," Rooney said. Located 15 kilometres north of central Brisbane, Taigum Square provides 22,470 square metres of gross lettable area and is anchored by Woolworths and Big W. The 98.9 percent-occupied centre has more than 59 specialty stores and kiosks, annual turnover of A$140 million and 1,072 parking spaces. The 11,000 square metre ECQ XL was completed in 2022 as the second stage of the Eastern Creek Quarter development. Tenants include Officeworks, 4WD Supacentre, Anaconda and RSEA Safety, while McDonald's and KFC occupy pad sites at the property near the intersection of the M4 and M7 motorways.

Business News Australia

Aug 20th, 2026

Vicinity Centres navigates retail sales slowdown to deliver higher full-year profit.

Vicinity Centres navigates retail sales slowdown to deliver higher full-year profit. By Business News Australia 20 August 2026 Eastern Creek Quarter, now DFO Eastern Creek, which was acquired by Vicinity Centres earlier this year Shopping centre owner Vicinity Centres (ASX: VCX) has posted a higher full-year profit after navigating a marked slowdown in retail spending across the second half of FY26. Total portfolio retail sales grew 3.3 per cent for the full year, but the pace decelerated from 4.2 per cent in the first half to 2.3 per cent in the second half as households pulled back. CEO Peter Huddle attributes the moderation to inflationary pressures, higher interest rates and geopolitical uncertainty, but says the group's premium portfolio and active management had insulated earnings from the worst of the downturn. "FY26 was another year of important progress for Vicinity, with portfolio metrics and financial results demonstrating the benefits of having a clear investment strategy, disciplined capital allocation and successful operational execution," says Huddle. "These outcomes were delivered alongside major development milestones, targeted acquisitions and continued balance sheet strength and in the context of a resilient but varied operating environment." Vicinity delivered statutory net profit after tax of $1.39 billion, up from $1 billion in FY25, boosted by revaluation gains across the portfolio. Funds from operations (FFO), the REIT sector's preferred earnings measure, came in at $700.1 million, up 3.9 per cent from $673.8 million in FY25. On a per-security basis, FFO was 15.21c, up from 14.79c, landing at the top end of the group's guidance range. Comparable net property income (NPI) growth accelerated to 4.2 per cent from 3.7 per cent in FY25, underpinned by strong leasing activity and rental growth across Vicinity's 58-centre portfolio. Occupancy reached 99.6 per cent, while leasing spreads - the difference between new rents and expiring rents - widened to positive 4.2 per cent, up from positive 2.5 per cent in the prior year, reflecting landlord pricing power even as consumer spending moderated. Net tangible assets rose 19c, or 7.7 per cent, to $2.59 per security, driven by valuation uplifts across the portfolio. The full-year distribution was 12.4c per security, up from 12c in FY25, representing an adjusted funds from operations payout ratio of 95.5 per cent. Despite the softer retail backdrop in the second half, Vicinity sees FY27 as "a significant inflection point" for the business. The group expects a full year of income from its redeveloped Chatswood Chase Sydney centre, the opening of the new Galleria precinct in Melbourne's inner south-east in November and contributions from recent acquisitions including DFO Eastern Creek for $351 million and Uptown for $212 million. "Vicinity is a stronger business than when we embarked on our investment strategy nearly four years ago, with a higher quality, more differentiated asset portfolio, clear pathways for earnings growth and balance sheet capacity to support ongoing investment," says Huddle. "Together, these foundations position Arkblucap to grow returns and create long-term value for securityholders. "The structural conditions underpinning our strategy remain in place. Retail supply per capita continues to contract and retailers are prioritising larger stores in higher quality assets." Vicinity is forecasting FFO per security of 16 to 16.2c, representing growth of 5.3 to 6.6 per cent on FY26. The group flagged comparable NPI growth is expected to moderate to around 3.5 per cent in FY27. Business News Australia Australia's business news. Free. Always. Join thousands of founders, investors and executives who read Business News Australia every morning. No paid subscriptions, just free. Unsubscribe anytime. Partner Content

Val Morgan Outdoor

Aug 5th, 2026

VMO and Vicinity Centres renew longstanding retail outdoor partnership.

VMO and Vicinity Centres renew longstanding retail outdoor partnership. 5 Aug, 2026 Sydney, Australia - VMO and Vicinity Centres have today announced the extension of their longstanding retail outdoor partnership. Under the renewed agreement, VMO will remain a key Vicinity Centres outdoor partner across 19 retail destinations across New South Wales, Queensland, Victoria, Western Australia, South Australia and Tasmania. The renewal also includes a significant investment in the network, with VMO set to upgrade over 100 digital assets across the portfolio, including the rollout of large-format LED screens. These will elevate the quality and impact of the network, ensuring brands have access to premium, high-visibility formats in key locations across each centre. "This partnership has been foundational to our retail strategy, one we established back in 2004 and we're incredibly proud to continue building on this with the Vicinity Centres team," said Anthony Deeble, Chief Commercial Officer of The HOYTS Group and VMO. "Vicinity Centres' portfolio represents some of the strongest retail catchments in Australia, and that alignment has been central to the strength of our retail network." Paul Butler, Managing Director, added "Renewing this agreement and enhancing it with continued investment in digital screen innovation reinforces our commitment to creating the retail network for the future. Retail outdoor remains critical for brands seeking scale, proximity to purchase and real-world impact, and we're focused on ensuring our network continues to deliver on all three." Brooke McMonigle, Head of Ancillary Income - Property Management of Vicinity Centres also supports this partnership. "Renewing our partnership with VMO reflects the strong performance of our retail outdoor network and the value it delivers across our shopping centres. As a trusted, long-standing partner, this renewal supports the continued evolution of a high quality, premium media offering across some of Australia's most highly trafficked retail destinations, with digital upgrades aligned to how customers engage in our centres." Vicinity Centres owns and manages some of Australia's most recognisable and well-loved retail destinations, spanning metropolitan and regional communities.

Universal Media Co.

Jun 14th, 2026

Vicinity sells three regional centres in $250m deal.

Vicinity sells three regional centres in $250m deal. Vicinity Centres has offloaded three regional shopping centres in Queensland and New South Wales to Charter Hall for $250.3 million, signalling a continued appetite for high-performing regional retail assets as the sector remains resilient. The portfolio comprises Whitsunday Plaza in Airlie Beach, Gympie Central on Queensland's Sunshine Coast, and Armidale Central in New South Wales. Gallery. Together, the centres generate annual turnover of $450.6 million and are anchored by Woolworths supermarkets, with collective supermarket productivity of $18,245 per square metre. The acquisition expands Charter Hall's $4.6 billion convenience retail portfolio and reinforces investor confidence in neighbourhood and sub-regional shopping centres that benefit from strong local catchments and essential service offerings. The portfolio spans a combined gross lettable area of 50,978sq m, with national and chain retailers accounting for 91 per cent of occupied space. Long-term lease agreements across the centres further strengthened buyer interest during the sales campaign. The off-market expressions-of-interest process was managed by CBRE's Head of Retail Capital Markets Pacific, Simon Rooney, who noted the rarity of such an offering. "Opportunities of this scale and quality are rarely available and the combination of the portfolio's exceptional tenant performance and the dominance of these assets within their respective catchments drove significant interest," Rooney said. According to CBRE, approximately $2.1 billion worth of sub-regional shopping centre assets transacted across 2025 and 2026, highlighting sustained demand for retail investments with strong fundamentals and established tenant mixes. For Vicinity, the divestment forms part of a broader asset recycling strategy focused on premium retail destinations. The company recently acquired a controlling stake in Brisbane's Uptown Centre on Queen Street Mall and is preparing to accelerate a $350 million redevelopment program for the CBD retail hub. Elsewhere in south-east Queensland, Stockland is advancing plans for a new retail precinct within its Yarrabilba masterplanned community, located 45 kilometres south of the Brisbane CBD. The Dixon Circuit development will deliver 8000sq m of retail space, with construction now under way on Stage 1. Confirmed tenants include Guzman y Gomez, Subway and JAX Tyres, while a dedicated bulky goods retail offering is planned as part of Stage 2. Stockland will also develop MountView, a mixed-use project featuring ground-floor retail and hospitality spaces beneath three levels of apartments aimed at premium buyers. Located within the 2222-hectare Yarrabilba Priority Development Area, the precinct forms part of a long-term vision that will ultimately accommodate around 20,000 homes over the next three decades. Images via The Urban Developer Get its enews. Design and development news that comes to you

Vicinity Centres

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