Full-Time
Client Manager
Symplicity
201-500 employees
Higher education software for student affairs
No salary listed
Brisbane QLD, Australia
Hybrid
Willing to be in Brisbane office one to two days per week.
Bachelor's
 Sales & Account Management (1) |
|---|
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- Bachelor’s degree
- Experience working with Symplicity's products
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
- Be willing to go to the office in Brisbane once or twice a week
- Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
- Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
- Continue expertise on industry and client best practices and trends.
- Develop client case studies, success stories, and references.
- Lead efforts to identify and turn around at-risk clients.
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
- Work with the billing team to assist in any issues, invoices, and new sales quotes.
- Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
- Facilitate discovery workshops to elicit client project requirements and document these accordingly
- Map Symplicity solution capabilities to client business requirements
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.
- Opportunity abounds at Symplicity, as such, other duties may be assigned.
Symplicity provides software solutions for higher education, government, and businesses to support student success, compliance, and career readiness. Its tools cover admissions, academic and student services, career services, and conduct/Title IX compliance, with a standout virtual career fair linking 4 million students from 1,100 partner schools with employers. It differentiates itself by a 20+ year presence, a global client base of 1,300 institutions, and API integrations that connect with other platforms to enable cross-department collaboration. Its goal is to streamline administration, enhance student experiences and outcomes, and improve employer engagement through technology.
Company Size
201-500
Company Stage
Acquired
Total Funding
N/A
Headquarters
Arlington, Virginia
Founded
1996
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Simplify's Take
What believers are saying
- June 9 2026 Yello partnership opens employer demand and candidate-matching distribution.
- June 2 2026 Ellucian partner status expands access to integrated higher-ed accounts.
- 2025 GSV 150 recognition supports buyer credibility with universities and boards.
What critics are saying
- Ellucian and Symplicity now overlap directly, risking platform commoditization by 2027.
- Volaris ownership pushes disciplined roll-ups, forcing Symplicity toward margin extraction over product depth.
- Yello and other campus-recruiting platforms can disintermediate Symplicity's career-services moat quickly.
What makes Symplicity unique
- June 2 2026 Ellucian integration spans CSM, Accommodate, Advocate, and Outcome.
- February 4 2026 Volaris kept Symplicity's brand and Arlington headquarters intact.
- Symplicity bundles career, conduct, accommodations, and experiential learning into one workflow.
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Benefits
We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks
We offer a 401k plan with an employer contribution match and commuter benefits
Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements
We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 4%Symplicity Corporation, a global leader in higher education career services and student support solutions, has joined Volaris Group.
ARLINGTON, Va., May 24, 2023 /PRNewswire/ -- Symplicity®, the globally trusted leader in student success in higher education and recruiting, is pleased to release its 2023 State of Early Talent Recruiting Report. Surveying over 3,700 students currently enrolled in four-year colleges and universities across the United States in March 2023, the report highlights and emphasizes many of the consistent trends among Gen Z and how they view work, employers, recruiting, and how they work with their career services offices.Only 46% of students actually feel confident in finding a job upon graduation, while 61% are actually confident that they are graduating with the skills they need for a career. There are a variety of factors Symplicity's survey identified that lead Gen Z students to this sentiment.When applying for jobs, Gen Z is seeking more realistic expectations and more specifics in job descriptions. The survey found that 59% of students were concerned that they did not have the right qualifications for the types of jobs they wanted when starting the job search process, and that too many unrealistic requirements would discourage 65% of students from applying.This sentiment was particularly truer for women, with 63% of women vs. 52% of men being concerned about their qualifications when searching for jobs. The survey results suggest that employers should consider revising their job descriptions to make them more realistic and transparent.Symplicity's 2023 survey also asked students about pay transparency
Symplicity® Corporation, the global leader in student employability, wellbeing, and success, is excited to announce its newest partnership with GBSB Global Business School in Malta, Spain and online.
Symplicity® Corporation, the global leader in student employability, wellbeing, and success, is excited to announce its newest partnership with London South Bank University!
Symplicity Corporation, the global leader of student employability and engagement solutions and an H.I.G. Capital portfolio company, has announced the acquisition of Orbis Communications, the most trusted experiential learning solution for post-secondary institutions in Canada.