Franchise Business Coach 3
Service Experts
Franchise Business Coach 3
Service Experts
Nationwide HVAC, plumbing and electrical services
Welcome!
The Franchising Specialist III has in-depth knowledge of best practices and practical expertise in Franchising . May lead small-scaled projects with resource needs and manageable risks. Solves complex challenges by exercising judgement based on analysis of multiple sources. Provides guidance to less experienced colleagues on the team.
Core Responsibilities
Own the performance relationship with assigned franchisees and lead monthly and quarterly business reviews
Coordinates franchise onboarding and start-up readiness activities in partnership with internal departments, vendors, and franchise owners to support successful launches and early-stage operating discipline
Serve as liaison between franchise owners and corporate departments, ensuring owners receive the resources, guidance, and support needed to operate their businesses effectively
Drive accountability through KPI tracking, action plans, and follow-up
Coach franchisees on financial performance including revenue, margins, and cost control
Ensure execution of standard operating procedures and system adoption (ServiceTitan, reporting tools)
Identify operational gaps and implement corrective action plans
Support franchisee growth from owner-operator to scalable team-based businesses
Align marketing performance with required KPI benchmarks (leads, bookings, ROI)
Conduct field visits, ride-alongs, and operational audits
Support training, onboarding, and execution of the Operations Enhancement Program (OEP)
Monitor compliance, brand standards, and risk areas across franchise locations
Utilize CRM to document all contact with franchisees
Key Success Metrics
Franchise revenue growth and profitability
KPI adoption and compliance
Operational consistency and system usage
Improvement in underperforming locations
Onboarding and start-up milestone completion for assigned franchisees
Franchisee support responsiveness and cross-functional issue resolution
Qualifications
Strong financial acumen (P&L, margins, KPI tracking)
Experience coaching business owners or operators
Ability to drive accountability and performance improvements
Experience coordinating cross-functional resources during business start-up, onboarding, or new-market launch activities preferred
Experience in home services and/or ServiceTitan preferred
Core Competencies
Operator mindset with strong business acumen
Data-driven decision making
Ability to coach and develop franchisees
Execution-focused with bias toward action
Reporting Structure
Reports to: VP, Franchise Operations
Collaborates with Marketing, Training, Finance, Field Operations, and other corporate support teams as needed to support franchise owner success
• Minimum Experience: 4+ years • Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]
Nationwide HVAC, plumbing and electrical services
Service Experts provides HVAC, plumbing, and electrical services across North America, operating 75+ locations nationwide. It offers repair, installation, and maintenance for home comfort systems, deploying trained technicians to diagnose and fix heating, cooling, plumbing, and electrical issues for residential and commercial customers. The company differentiates itself through its nationwide network and broad range of trades under one provider, enabling consistent service and coverage across many markets. Its goal is to be the trusted, widely accessible partner for essential home and business comfort and safety needs.
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