Tesla

Makes electric cars, robotaxis and grid batteries

Regional Service Manager

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeBlue Ash, OH, USANo salary listed

About the Job

Requirements

A bachelor's degree or equivalent professional experience.
Ability to travel up to 75%.
Prior leadership experience in a service-focused industry; automotive expertise is not required.
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
Experience running complex processes using Lean or other techniques.
A valid driver's license is required.

Responsibilities

Achieve monthly and quarterly goals across customer service, team management, operations, and financial performance.
Engage with existing and new customers, monitor service trends, and implement continuous improvements.
Reinforce leadership and team excellence through training standards, career pathing, succession planning, talent acquisition, and employee retention.
Improve service center performance and champion safety and efficiency.
Manage finances, understand business metrics, and lead daily operations to achieve goals for quality, productivity, cost, and revenue.
Develop technical acumen and acquire knowledge of Tesla products, service systems, processes, and procedures.

Desired Qualifications

Experience leading teams of 100 or more across a large geographic area.

Category	Vehicle Service
Location	Blue Ash, Ohio
Requisition ID	273201
Type	Full-time

Job Description

As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Sr. Regional Service Manager. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.

Job Responsibilities

Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

Job Requirements

Bachelor’s degree or equivalent professional experience
Ability to travel up to 75%
Prior leadership experience in a service-focused industry; automotive expertise is not required
Experience leading teams of 100+ across large geography, preferred
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Experience running complex processes using Lean or other techniques
Valid driver's license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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