Solution Consultant - Enterprise
About the job
- Experience integrating AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- At least 5 years of pre-sales solution consulting or sales engineering experience.
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
- Experience working collaboratively with product management, product marketing, partners, and professional services.
- Territory management skills, including pipeline building and working with a Sales counterpart to promote execution excellence.
- Willingness to travel.
- Support product sales as a technical and domain expert on a client-facing sales team.
- Lead discovery workshops to determine customers' challenges and provide product demonstrations that align the solution with customer needs.
- Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
- Guide strategic programs in top accounts, such as customer journey sessions for roadmap and outcome agreement.
- Provide feedback to product management about product enhancements that can address customer needs and guide additional value.
- Share and learn best practices and reusable assets with other Solution Consultants to enhance team quality and efficiency.
- Stay current on competitive analysis and market differentiation.
- Support marketing events, including executive briefings, conferences, user groups, and trade shows.
- Guide revenue for assigned products while achieving quarterly and annual sales goals for an assigned territory, in partnership with Sales, Product Management, and the executive team.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
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Benefits
Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time
Growth & Insights and Company News
6 month growth
2%1 year growth
1%2 year growth
1%More than 25% of S&P 500 stocks are down 40% or more from their highs, even with the index near record levels, as of October 8, 2026. The Motley Fool sees that as a chance to hunt for bargains in tech. It names four picks. Netflix trades at about 18.5 times 2027 analyst earnings estimates, and advertising should drive its growth. Oracle has a $664 billion backlog in cloud infrastructure, but carries heavy debt and burns cash. ServiceNow, hit by the 2026 software sell-off, trades at 7.5 times forward sales as it pushes into agentic AI. AppLovin trades at 13 times 2027 earnings estimates. Its revenue rose 53% last quarter to $1.9 billion.
Chevron, ServiceNow and Nasdaq finance chiefs say AI projects must prove their worth before getting funded. They spoke on a panel at the Fortune Most Powerful Women Summit in Santa Barbara on Tuesday. Chevron's chief financial officer, Eimear Bonner, said AI "has got to compete for capital" and cannot be "a science experiment." She wants a clear path to value and results that reach the bottom line. ServiceNow's Gina Mastantuno said CFOs must also weigh the cost of falling behind rivals. The company expects $500 million in savings this year, largely from using its own products. Nasdaq's Sarah Youngwood sorts investments by time horizon and tracks AI metrics such as coding speed, client retention and token costs.
Palantir Technologies trades at 139 times trailing free cash flow compared to ServiceNow's 31 times, but investors are paying the premium for faster AI-driven growth. Palantir's June-quarter revenue surged 93% to $1.94 billion, with GAAP operating income reaching $912 million, about 47% of revenue. ServiceNow's second-quarter subscription revenue rose 24.5% to $3.88 billion. Current remaining performance obligations increased 21% to $13.2 billion. Operating cash flow reached $587 million, with free cash flow at $473 million after property purchases. Institutional ownership data shows ServiceNow's holder count increased to 115 from 108 in Q1, whilst Palantir's fell to 86 from 96. Palantir had 60.18 million shares short on 15 September, approximately 2.8% of float. Both companies offer different enterprise automation approaches, with the valuation gap reflecting Palantir's exceptional growth trajectory.
ServiceNow and UiPath both offer AI-powered automation platforms, but differ in scale and growth. ServiceNow reported revenue of nearly $13.3 billion for fiscal 2025, up 20.9%, with net income of $1.75 billion. UiPath posted revenue of $1.6 billion for fiscal 2026, up 12.7%, achieving its first full-year GAAP profitability with net income of $282.3 million. ServiceNow's AI products surpassed $1 billion in annual contract value in Q2. However, its $7.75 billion Armis acquisition raised total debt to $7.5 billion by June 2026. UiPath carries no debt and maintains a current ratio of 2.5x, but faces slower growth with flat customer count year-over-year. ServiceNow trades at 33.9x forward P/E versus UiPath's 17.1x, reflecting different growth trajectories and market positioning.
ServiceNow shares rose 2.5% to $137.40 in premarket trading as the company co-hosted the Fortune AIQ Summit at the New York Stock Exchange, an event focused on deploying and scaling artificial intelligence within businesses. The gains came alongside an 18% rise in partner Accenture's shares following its latest financial results. Several analysts recently increased ServiceNow price targets, with Deutsche Bank raising its target to $155 from $135 and Cantor Fitzgerald lifting its target to $174. ServiceNow previously reported second-quarter subscription revenue of $3.877 billion, up 24.5% year-on-year. The company raised its full-year 2026 subscription revenue guidance to between $15.76 billion and $15.78 billion. The broader US equity market also traded higher, with the S&P 500 gaining 0.25% and the Nasdaq advancing 0.5%.