Tesla

Makes electric cars, robotaxis and grid batteries

Service Manager

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree or equivalent experience is required.
Prior leadership experience in a service-focused industry is required; automotive expertise is not required.
Experience leading teams and managing a diverse group of roles and responsibilities is required.
Strong, proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities is required.
Experience running complex processes using Lean or other techniques is required.
A valid driver's license is required.

Responsibilities

Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience.
Lead by example, prioritize team success, and actively engage in team growth and development by providing regular feedback and mentoring.
Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
Grasp business metrics and lead daily operations to achieve specific goals in productivity, quality, cost, and revenue or margin where applicable.
Embrace change, work effectively in high-pressure situations, demonstrate prioritization and time-management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset.
Act in the best interest of Tesla, advocate for customers and team success, and demonstrate commitment to Tesla's mission, people, and customers.

Category	Vehicle Service
Location	AUSTIN, Texas
Requisition ID	285930
Type	Full-time

Job Description

<p>At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy. </p><p>Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand. </p>

Job Responsibilities

Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

Job Requirements

Bachelor’s Degree or equivalent experience
Prior leadership experience in a service-focused industry; automotive expertise is not required
Experience leading teams and managing a diverse group of roles and responsibilities 
Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Experience running complex processes using Lean or other techniques
Valid driver’s license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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