Customer Technical Project Manager - Software Applications Engineering

Company:

Qualcomm Technologies GmbH

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

Qualcomm is a company of inventors that unlocked 5G ushering, in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age, and this is where you come in.

QUALCOMM Inc. (www.qualcomm.com) is a global provider of innovative Smartphone, Automotive and IOT products and services based on advanced modems, application processors & multimedia technologies. Qualcomm values close collaboration with its customers offering comprehensive technical support & design services to enable accelerated product development and to bring industry-first technologies to market.

The Customer Technical Project Manager (CTPM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical, organization, operational, and administrative topics.

Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers.

CTPM closely tracks and understands customers’ technical requirements/issues along with priorities/schedules and translates them into actions for internal teams and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered.

CTPM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management. An ideal candidate will be coming with strong embedded SW engineering background with project management experience. The successful candidate works across the Qualcomm development teams to customize Qualcomm software to meet customer needs.

This is a 5 days on site position and is available in Ingolstadt.

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 3+ years of experience with Programming Language such as C, C++, Java, Python, etc.
• 3+ years of experience with debugging techniques.

Minimum Qualifications

• Master’s degree in engineering, Information Systems, Computer Science, or related field. 
• +10 years of Software Applications Engineering, Software Development experience, SW or System Project Management or related work experience.  
• +5 years of experience in an automotive Infotainment customer-facing role. 
• +2 years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). 
• Very good Infotainment technical background with capability to transport tec
• Languages: Fluent English, German an asset
• Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfil the principal duties of the role and possesses the required competencies.

Preferred Qualifications

• Technical Project or Program management within Infotainment domain.
• Experience with major IVI systems including Camera, Android, Audio, Graphics, Display or Automotive SOC sector in general.
• Technical understanding of Automotive Applications Processor, GPU, Memory, Camera, Interfaces and Systems.
• Software Applications Engineering, embedded software development, integration & debugging.
• Knowledge of Automotive Applications, Requirements, KPIs and Use Cases.
• Experience with ASPICE, SOTIF, Cyber Security and Functional Safety (desired)
• Technical background in systems, software, multimedia and/or hardware
• Proven analytical and problem-solving skills.
• Ability to simultaneously support multiple projects and to work across functions.
• Team player with a successful track-record of working inside diverse global organizations.
• Leadership, communication, and reporting skills.
• Familiar with key OEMs and Tier 1s in the automotive industry like device manufactures, integrators, etc.

 Principal Duties and Responsibilities:

• Own the overall customer, including developing and managing relationships across the technical groups, from working level to leadership.
• Maintain a deep and dynamic understanding of the customer’s technical objectives, strategies, and capabilities, and ensure ongoing alignment within Qualcomm Automotive team.
• Responsible for creating a bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products.
• Managing customer project support from its inception throughout the entire development and deployment cycle.
• Acts as a tech lead on large projects and owns the outcome of the project.
• Negotiating, establishing, and managing effective technical support activities & plans towards customers
• Tracking customer program schedules and priorities, risk management.
• Building and maintaining trusted working relationships with key representatives within the Customer Organization (i.e. engineering and management).
• Serves as a role model for building connections across the company and with the customers.
• Proactively identifies complex customer problems and recommend solutions that meet customer needs.
• Leading and coordinating engineering resources in resolving complex technical issues.
• Building, maintaining, and leveraging a network of engineering specialists within Qualcomm.
• Organizing technical training, design reviews and engineering workshops on behalf of customers
• Work closely with broader Qualcomm support organization (Sales Operations, Development, Product Marketing, Customer Service, etc.), to support all aspects of the customer business cycle and to determine strategies regarding complex customer needs (e.g., pain points).
• Providing Technical support to business development
• Solid technical knowledge of Qualcomm’s Automotive products, technologies, and roadmap. 
• Maintain project pipeline, provide monthly planning and forecasts, and support quarterly global Business Unit reviews
• Ability to travel domestically.

Level of Responsibility:

• Decision-making is critical in mature and highly impacts program, product, or project success.
• Requires verbal and written communication skills to convey highly complex and/or detailed information. May require strong negotiation and influence with large groups or high-level constituents.
• Works within the prescribed budgetary objectives of the department.
• Tasks often require multiple steps which can be performed in various orders; extensive planning, problem-solving, and prioritization must occur to complete the tasks effectively.

We offer:

Aside from working in an open, relaxed and collaborative environment, you'll enjoy:

• Competitive salary and benefits package.
• Collaborative and inclusive work culture.
• Career development and growth opportunities.
• Employee share program
• Company bike, job ticket
• Employer-financed retirement provision
• Mentoring program for intensive onboarding training and further education opportunities
• Employee stock purchase program (15% discount on Qualcomm stock purchase)

You will join a highly motivated and experienced team working together from multiple locations around the world.

We look forward to receiving your complete and meaningful application!

Wireless Technology & Innovation | Mobile Technology | Qualcomm

Learn how Qualcomm transforms industries with leading edge AI, high-performance, low-power computing and unrivaled connectivity.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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