Delivery Advisor

Job Description

Job Responsibilities

• Serve as the primary point of contact for customers preparing to take delivery of their Tesla
• Guide customers through all pre-delivery requirements, including documentation, financing coordination, registration, and any trade-in steps
• Proactively communicate order status, timelines, and next steps so customers always know what to expect
• Schedule and manage delivery appointments, balancing customer availability with vehicle readiness
• Coordinate with Sales, Finance, Logistics, and Operations to resolve issues before delivery day
• Maintain accurate customer and order records throughout the delivery process
• Uphold a consistently excellent customer experience under volume and time pressure
• Share feedback to improve local delivery processes and the overall ownership journey
• Support the wider delivery team and take on related duties as needed

Job Requirements

• Strong customer-facing experience in a fast-paced, high-volume environment (retail, hospitality, automotive, luxury service, or similar)
• Excellent organization and follow-through, you can manage many active customers without dropping details
• Clear, professional communication skills in person, by phone, and in writing
• Comfort handling sensitive documents and coordinating financial or registration paperwork with a high degree of accuracy
• Ability to stay calm, solution-focused when plans change
• Confidence learning and working across multiple digital systems
• Genuine interest in electric vehicles and creating a memorable ownership experience
• Flexibility to work evenings, weekends, and holidays as business needs require
• Bachelor’s degree or equivalent practical experience
• Valid driver’s license, 2-year minimum with a clean driving record

Why This Role Matters

A great delivery is often a customer’s first real moment with Tesla. Your work turns a completed order into a confident new owner and directly shapes how people feel about the brand from day one.