Security Officer

• Minimum Secondary School or equivalent qualification.

• Relevant security experience in a hotel, hospitality, commercial or similar environment preferred.

• Valid Singapore security licence / relevant PLRD licence as required for the role.

• Knowledge of hotel security operations, access control and patrol procedures.

• Basic knowledge of fire life safety, emergency response and first aid procedures.

• Strong sense of responsibility, integrity and vigilance.

• Good communication and interpersonal skills.

• Able to communicate effectively in English.

• Able to remain calm and make appropriate decisions in challenging situations.

• Physically fit and able to conduct regular patrols and respond to emergencies when required.

• Comfortable working shifts, weekends and public holidays.

• Previous experience in a luxury or lifestyle hotel environment will be an advantage.

• Pre-opening experience will be an advantage.

Safety & Security Operations

• Maintain a safe, secure and orderly environment throughout the hotel premises.

• Maintain a professional, visible and approachable presence while carrying out security duties.

• Conduct regular patrols according to assigned routes and schedules, paying close attention to people, hotel equipment, fire life safety systems and potential hazards.

• Identify, report and appropriately respond to suspicious persons, activities, articles or potential security risks.

• Monitor hotel access points and ensure only authorized persons have access to restricted areas.

• Ensure external visitors complete the required visitor registration procedures and are directed appropriately.

• Verify that visitors have the necessary authorization to access guest or back-of-house areas.

• Monitor and manage access to guest floors and other restricted areas in accordance with hotel procedures.

• Liaise with CCTV and relevant departments when suspicious activity or persons are identified.

• Remain alert to individuals who may pose a security or safety concern and escalate appropriately.

• Support the management of intoxicated, incapacitated or vulnerable persons in a safe and professional manner.

• Assist with the prevention of unauthorised activities, including illegal or inappropriate activities within the hotel.

• Discourage unauthorised removal, misuse or damage of hotel property.

• Monitor public areas, guest corridors, entrances, back-of-house areas and other designated locations.

Patrols & Property Protection

• Carry out scheduled patrols of guest and public areas, back-of-house areas and other designated security zones.

• Inspect key operational areas including plant and machinery rooms, electrical/distribution rooms, kitchens, storage areas, fire control areas, service corridors and other restricted areas.

• Check fire escape routes, emergency exits, fire safety equipment, exit signage and other safety installations.

• Ensure back-of-house office doors and other designated areas are secured after operating hours.

• Inspect team member locker rooms and restrooms and address any security, safety or inappropriate activities observed.

• Monitor for prohibited items, including flammable or explosive materials, corrosive substances, hazardous tools, illegal drugs and other unauthorised items.

• Conduct team member bag inspections in accordance with hotel policies and applicable requirements.

• Pay attention to unusual movement of persons or property, including individuals entering without bags or with empty hands and leaving with bags or items.

• Report and record any discrepancies, damage, loss, suspicious activity or potential security threats.

• Take appropriate action to protect hotel assets and prevent unauthorised removal of hotel property.

Asset Control & Gate Pass Management

• Ensure hotel property is not removed from the premises without the appropriate authorized and signed Gate Pass.

• Verify Gate Pass documentation before allowing hotel property or equipment to leave the premises.

• Record and retain relevant documentation for items temporarily removed from the hotel.

• Close and update Gate Pass records when borrowed or loaned items are returned.

• Detain and record suspected unauthorised hotel property or items requiring further verification in accordance with hotel procedures.

• Record relevant details, including the name and employee number of the team member involved, where required.

• Assist with the recovery and documentation of damaged or lost hotel property.

• Ensure any applicable payment or reimbursement for damaged items is properly documented and escalated to the relevant department.

Key & Access Control

• Maintain proper control and custody of deposited keys.

• Ensure keys are issued, returned and recorded in accordance with the hotel's key control procedures.

• Monitor access to restricted areas and report any irregularities immediately.

• Ensure lost, missing or unreturned keys are reported and escalated promptly.

• Maintain accurate records relating to key control and access management.

Guest Service & Hospitality

• Provide assistance to guests while maintaining security and safety standards.

• Familiarize yourself with hotel facilities, restaurants, operating hours and key locations to provide accurate directions and assistance.

• Assist guests with elevators and directions when required, particularly during busy periods.

• Provide additional assistance to elderly guests, children, persons with disabilities and other guests who may require support.

• Maintain a welcoming and professional demeanor when interacting with guests, visitors and team members.

• Respond to guest enquiries within the scope of the role and refer matters to the appropriate department when required.

• Handle security-related guest concerns with discretion, professionalism and empathy.

• Maintain awareness of VIP guests and special situations and provide appropriate support while respecting guest privacy.

Visitor & Access Management

• Ensure all external visitors comply with hotel registration and access procedures.

• Direct unauthorised visitors to the Front Office or relevant department for verification and approval.

• Ensure visitors receive the appropriate consent before accessing guest rooms or restricted areas.

• Monitor visitor activity within the hotel and report any concerns to the Duty Manager or Security Supervisor.

• Ensure commercial photography or filming within the hotel has the required approval from Marketing & Communications or the relevant authorized department.

• Refer unauthorised photography, filming or commercial activities to the appropriate department.

Fire Life Safety & Emergency Response

• Remain familiar with the hotel's fire life safety systems, emergency procedures and evacuation plans.

• Conduct regular checks of fire safety equipment, fire alarm systems, emergency exits and related facilities.

• Respond promptly and appropriately to fire alarms and other emergency situations.

• Operate fire control and emergency equipment as trained and authorized.

• Assist with emergency evacuations and crowd management when required.

• Maintain knowledge of basic first aid and emergency response procedures.

• Provide appropriate assistance to guests and team members during emergencies, particularly vulnerable persons.

• Report any defects, obstruction or damage to fire life safety equipment immediately.

• Support emergency drills and exercises as required.

• Maintain accurate records of incidents, emergencies and actions taken.

• Incident Management & Reporting

• Respond promptly to incidents involving guests, team members, visitors, property or hotel operations.

• Assess situations calmly and take appropriate action within the scope of the role.

• Notify the Duty Manager, Security Supervisor or Assistant Director of Safety & Security of significant incidents or concerns.

• Prepare accurate and timely incident reports and maintain appropriate records.

• Preserve relevant information and evidence where required and ensure matters are escalated appropriately.

• Assist with investigations relating to loss, damage, accidents, suspicious activities or other security incidents.

• Maintain confidentiality when handling sensitive security or guest information.

Workplace Safety & Back-of-House Security

• Monitor team member areas including locker rooms, restrooms, back-of-house corridors and offices.

• Address inappropriate activities including smoking, gambling, excessive noise or unauthorised storage.

• Identify and report the presence of flammable, explosive, hazardous or strong-smelling materials in unauthorised areas.

• Ensure designated back-of-house areas remain secure and orderly.

• Support the enforcement of hotel safety and security policies across all departments.

Communication & Collaboration

• Work closely with Front Office, Housekeeping, Engineering, Food & Beverage, Events and other hotel departments to maintain a safe and secure environment.

• Communicate relevant security information clearly and professionally during shift handovers.

• Maintain effective communication with the Security team and CCTV operators.

• Escalate operational concerns promptly to the appropriate supervisor or manager.

• Support other departments during emergencies, incidents, events and high-occupancy periods.

• Maintain good working relationships with colleagues, guests, contractors and visitors.

• Compliance & Professional Standards

• Comply with all hotel policies, procedures, safety requirements and security standards.

• Follow applicable Singapore laws, regulations and requirements relating to hotel security and safety.

• Maintain all required licenses, certifications and training relevant to the role.

• Maintain a high standard of personal grooming, professionalism and conduct.

• Protect the confidentiality and privacy of guests, team members and hotel information.

• Maintain accurate records and documentation relating to security operations.

• Carry out other reasonable duties and responsibilities as assigned by the management.

EXPECTATIONS

• Maintain a high level of alertness, integrity and professionalism at all times.

• Demonstrate a genuine commitment to creating a safe and welcoming environment.

• Balance security responsibilities with NoMad's hospitality philosophy.

• Remain calm, composed and professional when handling difficult or emergency situations.

• Exercise sound judgement and escalate matters appropriately.

• Treat guests, team members and visitors with respect, courtesy and discretion.

• Take ownership of security concerns and follow through until appropriate action has been taken.

• Maintain effective communication and teamwork across the hotel.

• Be flexible to work shifts, weekends, public holidays and other operational periods as required.

• Maintain a clean, organized and professional work environment.