Vice Provost for Academic Support Services

Job Details

The Vice Provost for Academic Support Services serves as a senior leader responsible for the strategic oversight, integration, and continuous improvement of university-wide academic support functions. Reporting to the Provost, this role ensures that core academic infrastructure—including student success services, libraries and educational technologies, registrar functions, and curriculum support—operates cohesively to advance student outcomes, academic quality, and institutional effectiveness.

Job Description

Summary
The Vice Provost for Academic Support Services serves as a senior leader responsible for the strategic oversight, integration, and continuous improvement of university-wide academic support functions. Reporting to the Provost, this role ensures that core academic infrastructure—including student success services, libraries and educational technologies, registrar functions, and curriculum support—operates cohesively to advance student outcomes, academic quality, and institutional effectiveness.

Job Duties

• Provides vision and leadership for academic support services, aligning units with institutional academic priorities and student success goals; drives cross-functional integration across academic success, libraries, registrar, curriculum infrastructure, and academic partnerships.
• Leads academic success and retention strategies, including advising, tutoring, and Academic Success Center programming, using data-informed approaches to improve persistence, performance, and completion outcomes.
• Provides executive oversight of university libraries, instructional design, and academic technologies; advances innovation in digital learning, immersive technologies, and teaching and learning resources.
• Oversees registrar functions, academic records, academic policies and catalog management, student business services, academic calendars, and clinical skills simulation centers, ensuring compliance with institutional, accreditation, and regulatory requirements.
• Partners with Deans and academic leaders to support program development, approval, and lifecycle management; advances curriculum innovation, ensures program sustainability, and provides oversight of JCIPE.
• Provides oversight and coordination of international services and supports study-away and other experiential learning opportunities that enhance academic programming and student engagement.
• Supervises senior leaders across academic support domains; builds high-performing teams and fosters a culture of collaboration and accountability while leveraging data, assessment, and analytics to inform decision-making and continuous improvement.

Minimum Qualifications

• Master’s Degree in a relevant discipline required
• 10 years progressive leadership experience in higher education academic affairs or student success. and
• 5 years Demonstrated experience overseeing multiple, complex academic support functions. and
• 5 years Strong understanding of accreditation, academic policies, and higher education operations
• Strategic thinking and execution
• Organizational leadership and change management
• Collaboration and influence across academic units
• Data-informed decision-making
• Operational excellence in complex environments

Preferred Qualifications

• Doctorate
• 5 years Experience with academic technologies, libraries, or digital learning environments.
• 5 years Demonstrated success in improving student retention and outcomes.
• 5 years Experience working in a multi-campus or health sciences environment.
• 5 years Experience with external academic partners.

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1020 Walnut Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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