P

Pinnacle Services

Third-party shared services: training, screening, logistics.

Residential Program Director

Full-Time
$53.5k/yr
Expert
Bachelor's, Associate's
Minneapolis, MN, USA
In PersonRegular driving to residential locations throughout the Twin Cities metro area is required.
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • A valid Minnesota driver's license with an acceptable record is required.
  • Availability to work flexible hours and locations and provide direct care services is required.
  • Experience using Therap is required.
  • At least three years of supervisory-level experience in a program providing care or education to vulnerable adults or children is required.
  • Meet a DHS Designated Manager qualification through one of the following routes: possess a baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons aged 65 or older, or equivalent work experience providing care or education to vulnerable adults or children; possess an associate degree in a field related to human services, education, or health and two years of the specified full-time work experience; possess a diploma in a related field from an accredited postsecondary institution and three years of the specified full-time work experience; or possess at least 50 hours of education and training related to human services and disabilities and four years of full-time work experience providing direct care services to persons with disabilities or persons aged 65 or older under the supervision of a staff person who meets the stated qualifications.
Responsibilities
  • Assure execution of admissions and program planning processes.
  • Assure management and delivery of all contracted services and coordination.
  • Assure compliance with applicable state and federal rules and regulations.
  • Serve as the main point of contact for external team members.
  • Contribute to development and assure administration of policy, procedure, and record-keeping systems related to program development.
  • Contribute to recruitment, hiring, training, and supervision of program employees in coordination with Human Resources to help ensure compliance with employment laws and regulations.
  • Coordinate scheduling for multiple residential sites and provide direct care services as needed.
  • Serve as the emergency contact for residential sites and support teams, including an on-call weekend rotation.
  • Ensure management and execution of program budgets.
  • Coordinate with Finance regarding accounts receivable, accounts payable, payroll, and bookkeeping.
  • Prioritize positive support strategies and person-centered approaches in service delivery to help people served live the lives they want.
  • Provide ongoing supervision and training to the Program Management team.

About the company

Pinnacle Services provides outsourced, shared services for industrial operations, including contractor qualification, workforce screening, training delivery, on-site health clinics, emergency response, payroll, and project logistics. Its software lines manage plant entry and real-time data integration with in-house systems, while learning management systems schedule, deliver, and track training, including licensed content. It differentiates itself with a ten-year track record of managing the entire workforce lifecycle for large projects and by bundling health, safety, training, and logistics with integrated software. Its goal is to help industrial sites run safely, legally compliant, and efficiently staffed projects by delivering unified services that streamline entry, training, health, and logistics for large workforces.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Town of Wolf River, Wisconsin

Founded

1999

Get referred to Pinnacle Services

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Minnesota.gov updated Pinnacle Services on August 6, 2026, confirming active program presence.
  • Career postings on August 26, 2026 show hiring across case management, residential, and CFSS roles.
  • PCA-to-CFSS transitions in Minnesota expand Pinnacle's service funnel through reassessments and agency selection.

What critics are saying

  • Hartman v Pinnacle Services, Inc. filed July 9, 2026 targets overtime pay violations.
  • The lawsuit alleges misclassified salaried case managers, risking back pay, liquidated damages, and legal costs.
  • Minnesota DHS license renewal was due December 31, 2025, creating regulatory exposure if delayed.

What makes Pinnacle Services unique

  • Pinnacle Services operates Minneapolis-area HCBS and CFSS programs across multiple counties.
  • It holds active Minnesota DHS licenses and satellite residential settings as of 2025-2026.
  • Its person-centered disability services platform spans case management, residential care, and consultation.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term Disability
  • Voluntary Life Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Account
  • Paid Sick Leave
  • Paid Vacation
  • Flexible Work Hours
  • Hybrid Work Options