C

Citi

Runs banking and payments for global clients

Senior Applications Support Analyst

Enterprise ApplicationsPosted on Nov 10
Full-timeSydney NSW, AustraliaNo salary listedHybrid

About the Job

Requirements

  • The role requires 5–8 years of experience in an application support role.
  • Experience installing, configuring, or supporting business applications is required.
  • Experience with some programming languages, middleware, and tooling such as .NET, SQL, Autosys, ITRS Geneos, Grafana, OTEL, GCO, IBM MQ WebSphere, file transfer protocols, web servers, ECS, RabbitMQ, microservices, or Kafka, and willingness or ability to learn, is required.
  • The role requires advanced execution capabilities and the ability to adjust quickly to changes and reprioritization.
  • Exposure to SRE and AI tools is required.
  • Effective written and verbal communication is required, including the ability to explain technical issues in simple terms to non-IT staff.
  • Demonstrated analytical skills are required.
  • Experience using tools for issue tracking and reporting is required.
  • Knowledge of or experience with problem management tools is required.
  • The role requires good all-round technical skills.
  • The ability to share information effectively with other support team members and technology teams is required.
  • The ability to plan and organize workload is required.
  • The role requires clear and concise written and verbal communication and the ability to communicate appropriately with relevant stakeholders.
  • A Bachelor's or university degree, or equivalent experience, is required.

Responsibilities

  • Provide technical and business support for users of Citi applications, resolving application issues and improving stability, efficiency, and effectiveness.
  • Maintain application systems that have completed development and are running in the firm's daily operations.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service-level expectations.
  • Perform start-of-day checks, continuous monitoring, and regional handover.
  • Perform same-day risk reconciliations.
  • Develop and maintain technical support documentation.
  • Identify ways to maximize the potential of applications in use.
  • Assess the risk and impact of production issues and escalate them to business and technology management in a timely manner.
  • Ensure storage and archiving procedures are in place and functioning correctly.
  • Define the scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency plans to ensure availability to users.
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases from development and testing through deployment into production.
  • Conduct post-implementation analysis to ensure successful system design and functionality.
  • Assess the implications of applying technology to the current environment, identify risks, vulnerabilities, and security issues, and communicate their impact.
  • Ensure essential procedures are followed and help define operating standards and processes.
  • Act as a liaison among users and traders, internal technology groups, and vendors.
  • Raise problems with appropriate technology and business teams while adhering to service-level agreements.
  • Advise or coach new or junior-level analysts.
  • Apply evaluative judgment based on factual analysis in complicated and unique situations.
  • Ensure the quality of work provided by self and others, affecting the team and closely related work teams.
  • Own and actively participate in support projects covering stability, efficiency, and effectiveness initiatives.
  • Assess risk in business decisions, safeguard the firm's reputation, clients, and assets, drive compliance with applicable laws, rules, regulations, and policy, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
  • Perform other duties and functions as assigned.

Desired Qualifications

  • Expertise in ITRS and Grafana would be an additional advantage.

About the Company

Citi

Runs banking and payments for global clients

Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1812

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