Senior B2B Warehouse Lead

What you will do

Oversee the quality and accuracy of outbound B2B customer orders, ensuring packaging, labelling, routing and customer requirements are met before dispatch.
Process B2B shipments through customer portals, including uploading required documentation and tracking information, and resolve order or stock issues with relevant teams.
Support inventory operations including bin management, stock consolidation, cycle counts, stock takes, inbound deliveries, system booking, putaway and internal transfer orders.
Support day-to-day warehouse operations, including operational reporting, productivity tracking, driver and carrier coordination, safe loading and unloading, and key holding responsibilities when required.
Provide guidance and training to warehouse colleagues, lead by example on company and site standards, and support a clean, organised and safe working environment in line with OSHA requirements.

What you should bring

3+ years’ experience working in a stock-based or B2B warehouse environment, with previous experience in warehouse, distribution or fulfilment operations.
Experience using WMS/ERP systems; NetSuite experience is preferred, with experience of retailer compliance requirements or B2B shipping processes an advantage.
Strong attention to detail, with a methodical and organised approach and the ability to maintain high levels of accuracy in a fast-paced, performance-driven environment.
Excellent literacy, numeracy and communication skills, with the ability to prioritise competing deadlines and work effectively with colleagues, customers, drivers and carriers.
Reliable and punctual, with a proactive, professional and calm approach to work and a willingness to support training, flexible hours, overtime and weekends during peak periods.

What we can offer you

• Thrive in a welcoming and collaborative workplace, supported by a friendly culture and regular team events that foster connection and engagement.
• Prioritise your well-being with comprehensive healthcare coverage, including medical, dental, and life insurance benefits.
• Enjoy a 50% discount on Lovehoney products and the opportunity to participate in our annual bonus plan.
• Take time to recharge with paid time off, sick leave, and floating holidays to support work-life balance.
• Grow your career with tailored development opportunities, including structured training programmes and regular feedback cycles.
• Protect your digital life at home and at work with a complimentary 1Password Family account, allowing you and your family to securely manage passwords and sensitive information.

Our interview process

• CV review
• HR Screening Call
• Hiring Manager Interview