Associate Business Process & Systems Manager - Construction Administration

Responsibilities

Job Summary

As an Associate Business Process & Systems Manager, you will drive workflow governance, system administration, and process optimization across all capital and non-capital construction projects within our project management software ecosystem (Projectmates). You will serve as the core functional bridge between project managers, business leaders, and external vendors—ensuring data integrity, streamlined system operations, and execution from project intake through closeout.

Key Responsibilities & Essential Functions

Project & Process Management

• Supports the web-based project management platform (Projectmates), ensuring platform integrity, alignment with business goals, and adherence to established governance standards.

• Assists in project templates, folder setup, milestone schedules, action lists, and standard operating procedures.

• Supports the end-to-end setup and validation of new capital/non-capital projects in the system to maintain high-quality assurance and data accuracy.

• Supports core project lifecycle workflows, including project intake, bidding, contract administration, invoices and pay application (PAYAPP) processing, change orders, and document management.

• Helps resolve system and workflow roadblocks for project teams.

• Collaborate cross-functionally with internal Partners and external vendors (contractors, architects, engineers). 

Analytics & Reporting

• Generates ad-hoc reports covering project milestones, budgets, and financial commitments. 

• Track and monitor key program metrics, verifying the accuracy of project cost tracking, progress updates, and variance reporting across the portfolio.

• Assists in evaluating existing workflow processes and reporting tools to identify gaps, bottlenecks, and opportunities for continuous improvement.

Partner Support & Communications

• Assists in communication with business areas / client groups working through daily operations, assisting with systems and workflow issues, data management, daily productivity, and milestone accountability

• Documents / resolves questions and problems related to system usage; escalates as required

• Provides basic training to end-users

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Work Experience

• 1+ years of professional experience in Process Management or Construction Project Operations, preferably within retail, hospitality, multi-unit facilities, or high-volume corporate environments.

• 1+ years of direct experience administering or utilizing cloud-based construction project management platforms (Projectmates or equivalent systems such as Procore, Kahua, etc.)

• Practical experience reviewing and processing capital project documentation, including contracts, invoices, and contractor pay applications (PAYAPPs).

Knowledge, Skills & Abilities

• Strong functional knowledge of retail capital projects, store planning, or construction lifecycle workflows.

• Proficiency with enterprise software and productivity tools (MS Office Suite, Excel, Word, Visio, or collaborative work management suites).

• Strong analytical, problem solving, organizational, and time-management skills. 

• Demonstrated ability to work independently, manage individual workloads, and proactively prioritize tasks, while collaborating seamlessly with cross-functional Partners and external teams as needed.

• Proven capability to handle fluid schedules, adapt to shifting priorities, and maintain high attention to detail in a fast-paced environment.

• High interpersonal agility and customer-service orientation; proven ability to train and support Partners of varying technical proficiencies.

• Discretion and professionalism when handling sensitive financial, contract, and vendor pricing information.

• Valid driver’s license, proof of insurance, and ability to travel as needed for business reviews or site assessments.

Education & Certifications

• A related degree (such as construction management/business administration) or comparable formal training, certification, or work experience

Physical Demands & Working Conditions

• Travel by car or plane with overnight stays

• Work extended hours

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.