Planned Parenthood Federation of America

Provide reproductive health care and education

Health Care Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeGreen Bay, WI, USA

About the Job

Requirements

A high school diploma, GED, or equivalent is required.
Must be committed to providing excellent customer service and support the vision and values of Planned Parenthood of Wisconsin.
Must support PPWI's mission and its commitment to a culture of diversity, equity, inclusion, and belonging.
Must be sensitive to cultural and ethnic differences among staff and patients and able to relate to diverse communities.
Must provide nonjudgmental, patient-centered care to ensure high patient satisfaction.
Must demonstrate organization and time-management skills to manage a variety of tasks effectively.
Must communicate clearly and effectively with patients, staff, and external parties in person and over the phone.
Accuracy and attention to detail are essential.
Must have effective written and verbal communication skills.
Must be able to read and implement written and verbal instructions.
Must be able to work independently and as a team member.
Must handle sensitive information confidentially.
Some positions require bilingual English/Spanish skills.
Must be CPR certifiable.
Must be able to meet physical demands including regular hearing, talking, handling, and grasping; lifting up to 30 pounds may be required.
Must be able to operate a computer, telephone, fax, copy machine, calculator, and medical equipment.
Must comply with safety precautions and use protective equipment when working with blood or blood-borne pathogens; OSHA training is required.
Must have availability to work flexible hours and travel to other PPWI health centers as needed.
Occasional regional or statewide travel may be required; a valid driver's license and auto insurance meeting agency liability standards may be required, and transportation is necessary.
Evening and/or weekend hours may be necessary.
Any job offer is contingent upon the results of a background investigation.

Responsibilities

Perform front-office duties, including greeting and registering patients, answering phones, making appointments, verifying third-party insurance, enrolling patients in public and private third-party payor sources, and collecting patient fees.
Interview, educate, and document patient history in the electronic health record in compliance with agency policies and procedures; obtain necessary signatures on consent forms.
Assist clinical staff during exams and procedures and provide patient support.
Prepare and clean exam and procedure rooms and medical equipment according to agency standards; maintain knowledge of equipment operations.
Assist with medical supply inventory management and equip rooms with the supplies needed for efficient, high-quality health care.
Perform and document laboratory tests and results, including urine pregnancy testing, hemoglobin, HIV testing, point-of-care urinalysis, and Rh testing; alert licensed staff to abnormal results, maintain laboratory records, and prepare specimens for external laboratory analysis.
Perform vital signs, intramuscular injections, phlebotomy, intravenous placement, and pelvic ultrasound under direct supervision of licensed staff.
Keep current on relevant sexual and reproductive health care, community resources, agency protocols, referral procedures, and PPWI services and programs.
Dispense contraception and medication in accordance with clinician orders and frequency tables; administer ordered medications and vaccines.
Perform quality assurance activities and follow laboratory requirements defined in PPFA and PPWI Medical Standards and Guidelines.
Comply with all safety and emergency policies and procedures.
Perform other duties as assigned.

Desired Qualifications

Experience with electronic health records, electronic practice management systems, Office 365, and Microsoft Office products is preferred.
Certification from an accredited medical assistant technical program is preferred.
Experience in reproductive health, family planning, obstetrics, gynecology, or related medical/surgical work is a plus.

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 50,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin. Our goal is to help keep Wisconsin safe, healthy and strong!

This is an excellent opportunity for a Health Care Assistant (40 hours/week) at our Green Bay Family Planning Health Center! As a valuable member of our team, all Health Care Assistants are provided paid training to learn how to deliver clinical care and how to complete medical administrative tasks.

As part of our comprehensive benefit package, we offer:

- Company contribution toward medical insurance deductible

- Generous Paid Time Off

- 12 Days of Holiday Pay

- Immediate 401(k) Vesting with up to 6% company contribution

- Paid Parental Leave

- Tuition Assistance

- Public Service Loan Forgiveness Program

PPWI’s compensation philosophy is rooted in equity. Starting offers are determined by both the candidate’s applicable experience and internal equity. The Health Care Assistant pay starts from $20.15 per hour.

Additional $1.50 per hour for bilingual (English/Spanish)

PURPOSE of POSITION:

Assists patients seeking sexual and reproductive health care by interviewing, screening, educating and preparing them for their appointment. As a member of a health care team, the Health Care Assistant (HCA) provides medical and administrative support to ensure efficient operation in the clinic setting. The HCA facilitates clinic flow; ensures availability of patient care supplies; performs laboratory and screening procedures and participates in the implementation of patient care plans. This position is also responsible for front desk duties.

QUALIFICATION REQUIREMENTS:

· Must be committed to providing excellent customer service and support the vision and values of Planned Parenthood of WI. 

· Support for the mission of PPWI and it’s commitment to a culture of diversity, equity, inclusion and belonging. 

· Must be sensitive to cultural and ethnic differences among staff and patients and be able to relate to diverse communities.

· Committed to providing non-judgmental, patient centered care to ensure highest level of patient satisfaction.

· Demonstrates organization and time management skills to manage a variety of tasks effectively.

· Ability to communicate clearly and effectively with patients, staff and other external parties in a courteous and friendly manner in person and over the phone. 

· Experience in electronic health records (EHR), electronic practice management (EPM) system, Office 365, and Microsoft Office Products preferred.

· Accuracy and attention to detail is essential.

· Effective written and verbal communication skills.

· Ability to read and implement written and verbal instructions.

· Ability to work independently and as a team member.

· Ability to handle sensitive information in a confidential manner.

· Some positions require bilingual English/Spanish skills.

· CPR certifiable.

EDUCATION and EXPERIENCE:

1. High school diploma, GED or equivalent.

2. Certification from an accredited medical assistant technical program is preferred.

3. Experience in reproductive health, family planning, obstetrics, gynecology or related medical/surgical experience is a plus.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands of the position necessitate hearing, talking, handling and grasping regularly. May require lifting up to 30 pounds. Specific vision conditions include close vision reading. Requires the ability to operate a computer, telephone, fax, copy machine and calculator. Requires the ability to operate medical equipment.

WORKING CONDITIONS:

The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.

Will work with blood or blood-borne pathogens and will require OSHA training which will include extensive safety precautions and the use of protective equipment.

Availability to work flexible hours and travel to other Planned Parenthood of Wisconsin (PPWI)health centers as needed.

This position may require occasional regional and/or statewide travel, therefore a valid driver’s license and auto insurance in accordance with agency liability standards may be required. Must have transportation.

Evening and/or weekend hours may be necessary.

Essential Duties and Responsibilities:

Performs front office duties including greeting and registering patients, answering phones, making appointments, verifying third party insurance, enrolling patients in third party payor sources (public and private) and collecting patient fees.

Interviews, educates and documents patient history in EHR in compliance with agency policies and procedures. Obtains necessary signatures on consent forms.

Assists clinical staff during exams and procedures in addition to providing patient support.

Prepares and cleans exam and procedure rooms as well as medical equipment consistent with agency standards. Maintains knowledge of equipment operations.

Assists with management of medical supply inventory and equips rooms with necessary supplies to provide high quality efficient healthcare.

Performs and documents laboratory tests and results including, but not limited to urine pregnancy testing, hemoglobin, HIV testing, point of care urinalysis and Rh testing. Alerts licensed staff to abnormal results. Maintains appropriate laboratory records. Prepares specimens for external laboratory analysis.

Performs vital signs, IM injections, phlebotomy, IV placement, and pelvic ultrasound under direct supervision of licensed staff.

Keeps current on relevant sexual and reproductive health care, community resources, agency protocols, referral procedures and all Planned Parenthood services and programs.

Dispenses contraception and medication adhering to Clinician’s orders and frequency tables. Administers ordered medications and or vaccines.

Performs quality assurance activities. Follows laboratory requirements as defined in Planned Parenthood Federation of America (PPFA) and PPWI Medical Standards and Guidelines.

Complies with all safety and emergency policies and procedures.

Performs other duties as assigned.

Any job offer will be contingent upon the results of a background investigation.

PPWI is an equal opportunity employer committed to diversity in the workplace.

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About the Company

Planned Parenthood Federation of America

Provide reproductive health care and education

Planned Parenthood Federation of America operates health centers that deliver reproductive health care, sex education, and information to millions of women, men, and young people. Its services are provided by skilled health care professionals who offer care and guidance on reproductive health topics through in-person clinics and related programs. The organization combines medical services, education, and advocacy to support informed health decisions and broader access to health care and rights. Unlike many health groups that focus on a single aspect, Planned Parenthood integrates care, education, and advocacy at a global scale, leveraging partnerships to extend its reach. Its goal is to create a healthier world by ensuring access to health care and rights for all people.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $276M
Headquarters: New York City, New York
Founded: 1916

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