Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Specialist - Sales

Sales Development RepresentativeConfirmed live in the last 24 hours

Part-timeKøge, DenmarkNo salary listedIn-person

About the Job

Requirements

Excellent interpersonal skills with the ability to build rapport and engage with customers.
Strong knowledge of Tesla products, including vehicles, solar panels, and energy storage solutions.
Ability to communicate information in an easy-to-understand manner.
A proven track record of delivering excellent customer experiences.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Flexibility to work weekends and evenings as required.
Previous experience in field sales or event sales is a plus.

Responsibilities

Proactively engage with customers visiting the store or events to identify potential leads, build a prospect pipeline through active interaction, and capture customer data.
Provide customer service by understanding customer needs, answering questions and objections, and promoting the test-drive experience to potential leads.
Execute lead-capture strategies during events to maximize engagement and conversion opportunities.
Manage and organize captured lead data, maintain its accuracy and completeness in customer relationship management systems, and update customer profiles with relevant information gathered during interactions.
Build value for customers by understanding their requirements, presenting vehicles, and communicating the value proposition to drive conversion.
Collaborate with sales teams and relevant departments to align strategies, share insights, and improve lead capture, sales processes, and the product proposition.
Maintain a positive and professional attitude while providing a customer experience reflective of Tesla's values.

Desired Qualifications

Previous experience in field sales or event sales is a plus.

Category	Sales & Customer Support
Location	Køge
Requisition ID	287918
Type	Part-time

Job Description

<div class="MSWordContent"><p>As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to build a world of amazing abundance. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. </div>

Job Responsibilities

Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values

Job Requirements

Excellent interpersonal skills with a natural ability to build rapport and engage with customers
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions
Ability to communicate information in an easy-to-understand manner
Proven track record of delivering excellent customer experiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Flexibility to work on weekends and evenings as required
A passion for Tesla's mission to build a world of amazing abundance
Previous experience in field sales or event sales is a plus

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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