Tesla

Makes electric cars, robotaxis and grid batteries

Field Operations Support Coordinator - Subcontracting

Project ManagementUpdated on Nov 13

Full-timeBuffalo, NY, USANo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in renewable energy operations or related fields, or at least 5 years of experience in operations management, construction, or a related field.
Experience working with multiple subcontractors for field service work.
Experience reviewing electrical diagrams, roof work, and electrical scopes of work.
Proficiency with an operations customer relationship management system such as Tesla SCA or a comparable system, Microsoft Excel, SharePoint, and Word.
Strong organizational skills and verbal and written communication skills for collaboration with subcontractors and internal teams.
A proactive approach to improving systems and workflows, including organizing and updating the team project workflow.

Responsibilities

Review project scopes of work and prepare requests for proposals from subcontractors.
Collaborate with subcontractors to schedule approved service work and coordinate with internal teams as necessary.
Oversee job closeout processes, including reviewing subcontractor invoices, verifying that deliverables meet quality standards, and ensuring timely project completion.
Maintain and update the Service Center Application customer relationship management system to organize workflows, track progress, and ensure system records are maintained.
Manage subcontractor relationships, resolve subcontractor issues, and manage escalations with internal teams.
Monitor service-level agreements to manage project timelines and identify process gaps for potential improvement.
Coordinate site access and customer or resident communications; track part serial numbers and subcontractor return merchandise authorizations; and coordinate subcontractor onsite equipment.

Category	Energy - Solar & Storage
Location	Buffalo, New York
Requisition ID	285222
Type	Full-time

Job Description

<div class="MSWordContent"><p>The Residential Service Subcontracting Project Coordinator plays an important role in the progress of Tesla’s energy service program. This position will be responsible for managing individual service projects for the entire project life cycle, including quoting and understanding subcontracting costs, managing Purchase Orders and Invoices, coordinating site visits for subcontractors, and maintaining project updates and notes. The Subcontracting Project Coordinator also serves as key communicator to the Tesla Subcontracting network. This requires a strong background in renewable energy service coordination and an emphasis on residential energy service. This role also requires strong communication skills and ability to manage various project aspects at a fast pace. </div>

Job Responsibilities

Review project Scope of Works to prepare Request for Proposals from Subcontractors
Collaborate with Subcontractors to schedule approved service work, coordinating with internal teams as necessary
Oversee job closeout processes, including reviewing subcontractor invoices, verifying deliverables meet quality standards, and ensuring timely project completion
Maintain and update the Service Center Application (CRM) to organize workflows, track progress, and ensure system. Manage subcontractor relationships and own subcontractor issue resolution, and manage escalations with internal teams
Monitor service-level agreements (SLAs) to manage project timelines and identify process gaps for potential improvements
Coordinate site access, customer/resident communications, track part serial numbers and subcontractor RMAs, and subcontractor onsite equipment coordination’s

Job Requirements

3+ years of experience in renewable energy operations or related fields; OR 5+ years of experience in Operations Management, Construction, or related field
Experience working with multiple subcontractors for field service work
Experience reviewing electrical diagrams, roof work, and electrical scopes of work
Self-motivated with a proactive approach to improving systems and workflows. This role must be highly motivated to organize and updating the team project workflow. This attribute is essential to this role, and to the success of the subcontracting team
Strong organization and verbal/written communication skills for collaboration with subcontractors and internal teams
Proven proficiency in Operations CRM (Tesla SCA or comparable), Microsoft Excel, Share Point, and Word

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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