Business Solutions Architect - Ifs FSM

What Drives Success

Seeking a senior IFS FSM leader to own the strategy, architecture, implementation, and support of the Field Service Management platform supporting NAS service operations. This role will drive business transformation initiatives, optimize service processes, and establish long-term FSM governance and roadmap.

Key Responsibilities

• Ability to translate business needs into practical FSM solutions that improve service efficiency, technician productivity, and customer experience.
• Strong problem-solving skills and strategic thinking to address complex challenges.
• Excellent communication and stakeholder management skills, with the ability to engage end users, technical teams, and senior leadership.
• Ability to lead cross-functional initiatives, manage competing priorities, and drive continuous improvement.
• Commitment to mentoring team members, building internal expertise, and establishing consistent processes and solution governance.

What We Are Looking For

Required Qualifications

• 7+ years of Field Service Management experience.

• 5+ years of hands-on IFS FSM implementation, configuration, and solution design experience.

• Minimum of two end-to-end FSM implementations.

• Strong expertise in Scheduling, Dispatch, Preventive Maintenance, Service Contracts, Work Orders, Mobility, and Asset Management.

• Experience integrating FSM with other enterprise applications.

• Strong stakeholder management, leadership, and communication skills.

Preferred Qualifications

• IFS Cloud Service Management experience.

• Experience in HVAC, manufacturing, distribution, or service operations.

• Experience with Azure DevOps, Agile delivery, and Power BI.

• Previous solution leadership or architecture experience.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $126,000 - $164,850 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [email protected].

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.