Technical Account Manager
Seismic
Technical Account Manager
Seismic
AI-driven platform for sales enablement
Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
Join us on an exciting journey as a Technical Account Manager. We are seeking a highly skilled Technical Account Manager/Solution Architect to own and elevate the end-to-end technical experience for our enterprise and mid-market customers. As a trusted advisor, you will pair hands-on solution design—including custom API integrations, SSO authentication, and MCP setup—with strategic guidance to accelerate adoption of critical capabilities and turn platform data into actionable business insights. This role blends deep product expertise with strategic advisory work, and it requires someone who can build trust with both technical practitioners and executive stakeholders.
Experience: 5+ years in a client-facing technical role (Technical Account Manager, Solution Architect, Solutions Engineer, or Systems Integrator) within a SaaS environment.
Technical Expertise: Proven experience designing and implementing integrations using RESTful APIs, Web Services, MCPs, and data flow modeling.
CRM & SSO: Hands-on experience with enterprise CRM platforms (e.g., Salesforce, Microsoft Dynamics 365), SOQL/SQL queries, and SSO authentication standards (SAML/OAuth).
Project & Stakeholder Management: Demonstrated ability to manage multiple complex client engagements concurrently while effectively communicating with both technical leads and executive stakeholders.
Problem Solving: Exceptional analytical, troubleshooting, and critical thinking skills with a track record of driving strategic customer outcomes.
Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
Nice-to-Have Qualifications
Prior experience within Sales Enablement or Enterprise Content Management SaaS platforms (e.g., Highspot, Seismic).
Relevant certifications in Salesforce, AWS, or enterprise architecture frameworks.
1. Technical Architecture & Integration Design
Lead discovery and requirement-gathering sessions with enterprise customers to define business goals, technical requirements, and integration architecture.
Design and implement scalable integration solutions using RESTful APIs, Web Services, MCP, and custom connectors.
Translate complex requirements into detailed solution design documents, architecture diagrams, and data flow specifications.
Serve as the technical lead across concurrent onboarding and implementation projects, ensuring high-quality, SLA-compliant delivery.
2. Technical Account Management & Strategic Advisory
Serve as the primary technical liaison between clients and internal teams (Customer Success, Product, Engineering, and Support).
Provide ongoing strategic technical guidance, proactive health checks, and best practices to drive customer adoption and retention.
Guide customers toward high adoption of AI-powered product capabilities.
Lead regular customer alignment meetings and executive reviews to present updates, technical roadmaps, and strategic recommendations.
Manage client technical escalations, troubleshoot complex issues, and oversee risk mitigation across key accounts.
3. Cross-Functional Collaboration & Advocacy
Act as the voice of the customer to Product and Engineering teams, advocating for feature enhancements and platform optimizations.
Conduct technical enablement, onboarding workshops, and training sessions for client technical teams and internal stakeholders.
Mentor junior team members and contribute to the continuous improvement of internal technical frameworks and documentation.
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Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page.
1) What does this company do? It provides a platform for sales enablement that equips customer-facing teams with AI-powered content, tools, insights, and skills to improve customer experiences and drive growth. 2) How does this product work? The platform uses artificial intelligence to analyze customer interactions and content, delivering the right message at the right time. It supports sales teams with resources, workflows, and analytics to boost productivity and engagement, delivered via a subscription software model. 3) How is it different from competitors? It focuses on AI-driven insights and tools specifically for customer-facing teams, aiming to optimize messaging and timing to improve engagement, backed by ongoing research and development in AI enablement. 4) What is the goal? To help businesses optimize sales processes, increase sales productivity, and enhance the customer experience to drive business growth.
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