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ServiceNow

Builds software that automates business workflows

Senior Advisory Solution Consultant - US Public Sector

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeBoston, MA, USA

About the Job

Requirements

  • Experience applying and evaluating artificial intelligence in enterprise environments, including integrating AI into workflows, decision-making, and problem-solving through automation, AI-powered tools, and data-driven insights.
  • Strong understanding of cloud architecture and RESTful application programming interfaces, with the ability to use self-service tools and configurators to demonstrate solutions and connect to customer pre-production environments.
  • Familiarity with robotic process automation, integration platform as a service, and low-code/no-code platforms.
  • At least five years of experience in pre-sales solution consulting or sales engineering roles supporting enterprise application platforms.
  • Proficiency with the ServiceNow platform or deep technical experience with other enterprise cloud software solutions.
  • Ability to collaborate cross-functionally with product management, product marketing, partners, and professional services teams.
  • Territory and pipeline management skills, including experience partnering closely with sales counterparts to drive execution.
  • Willingness to travel approximately 25% for customer meetings and internal events.

Responsibilities

  • Partner with ServiceNow Account Executives as the Moveworks product, AI, and domain expert, supporting complex sales cycles and driving deal strategy across Federal and/or state, local, and education accounts.
  • Lead customer discovery sessions and workshops to understand business challenges, technical environments, and success criteria, and align Moveworks capabilities to customer needs and outcomes.
  • Deliver persona- and value-based product demonstrations showing how Moveworks and ServiceNow together automate work and improve employee experiences.
  • Facilitate technical and architectural workshops covering the AI/ML approach, integrations, security, and platform architecture in the context of the customer's ServiceNow environment.
  • Partner with Business Value Services to build data-driven business cases, prioritize use cases, and articulate measurable return on investment using reports, calculators, and insights.
  • Define customer success criteria and lead the design, execution, and management of end-to-end proof-of-concept engagements.
  • Develop trusted relationships with customer stakeholders and client partners, guiding strategic programs such as roadmap alignment, customer journey mapping, and outcome planning in top accounts.
  • Collaborate across functions to support the transition from pre-sales to post-sales by documenting requirements and facilitating handoffs to Customer Success teams.
  • Provide continuous feedback to Product Management on customer needs, competitive insights, and market trends to influence product direction and strategy.
  • Stay current on competitive positioning and market differentiation, and articulate Moveworks' value within the ServiceNow ecosystem.
  • Share best practices and reusable assets, and continuously improve demonstrations, presentations, and sales processes.
  • Support field and marketing initiatives, including executive briefings, conferences, user groups, and industry events.

Desired Qualifications

  • Scripting or coding experience for building prototypes, custom use cases, and integrations.
  • Experience in enterprise industries such as technology or telecommunications.

About the Company

ServiceNow

Builds software that automates business workflows

ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.

Company size
10,001+
Company stage
IPO
Headquarters
Santa Clara, CA
Founded
2004

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