Regional Sales Manager
About the job
- Sales, account management, partner management, or business development experience.
- A proven track record of exceeding revenue and retention targets.
- Experience managing a book of business with multiple accounts simultaneously.
- Strong negotiation, forecasting, and pipeline management skills.
- Excellent communication, presentation, and relationship-building capabilities.
- Ability to manage complex projects independently with limited supervision.
- Experience leveraging customer relationship management and sales engagement tools such as Salesforce and Outreach.
- Manage a portfolio of 40–60 strategic partners, acting as their primary business advisor.
- Build and maintain executive-level relationships to drive retention, growth, and customer satisfaction.
- Conduct regular business reviews and identify opportunities for expansion and value creation.
- Proactively engage partners to understand business goals and align ConnectWise solutions to their needs.
- Achieve annual sales growth and Monthly Recurring Revenue retention targets.
- Drive both Sell-To and Sell-Through motions within assigned partner accounts.
- Identify, qualify, and manage opportunities throughout the entire sales lifecycle.
- Expand adoption of ConnectWise solutions through cross-sell and upsell strategies.
- Maintain a healthy pipeline and accurate forecasting cadence.
- Manage opportunities from prospecting through close.
- Execute solution-based and value-driven sales methodologies.
- Negotiate pricing, contract terms, and implementation requirements.
- Ensure opportunities meet company standards for margins, pricing, and contractual terms.
- Partner with Customer Success, Support, Product, Marketing, Finance, and Operations teams to deliver exceptional partner experiences.
- Advocate for partners internally and help ensure timely resolution of business needs.
- Collaborate across departments to increase customer satisfaction and accelerate growth initiatives.
- Experience within the MSP, TSP, SaaS, cybersecurity, or IT services industries.
- Knowledge of channel sales and partner-led go-to-market motions.
- Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
ConnectWise is seeking a results-driven Regional Sales Manager to manage and grow a portfolio of strategic partners within the Managed Service Provider (MSP), Technology Service Provider (TSP), and cybersecurity ecosystem. This role is responsible for driving revenue growth, retaining recurring revenue, strengthening partner relationships, and identifying new opportunities to expand adoption of ConnectWise solutions.
The ideal candidate is a consultative sales professional with strong account management skills, proven success in quota attainment, and the ability to build trusted advisor relationships with partner organizations.
What You'll Do
Partner Relationship Management
- Manage a portfolio of 40–60 strategic partners, acting as their primary business advisor.
- Build and maintain executive-level relationships to drive retention, growth, and customer satisfaction.
- Conduct regular business reviews and identify opportunities for expansion and value creation.
- Proactively engage partners to understand business goals and align ConnectWise solutions to their needs.
Revenue Growth & Retention
- Achieve annual sales growth and Monthly Recurring Revenue (MRR) retention targets.
- Drive both Sell-To and Sell-Through motions within assigned partner accounts.
- Identify, qualify, and manage opportunities throughout the entire sales lifecycle.
- Expand adoption of ConnectWise solutions through cross-sell and upsell strategies.
- Maintain a healthy pipeline and accurate forecasting cadence.
Sales Execution
- Manage opportunities from prospecting through close.
- Execute solution-based and value-driven sales methodologies.
- Negotiate pricing, contract terms, and implementation requirements.
- Ensure opportunities meet company standards for margins, pricing, and contractual terms.
Cross-Functional Collaboration
- Partner with Customer Success, Support, Product, Marketing, Finance, and Operations teams to deliver exceptional partner experiences.
- Advocate for partners internally and help ensure timely resolution of business needs.
- Collaborate across departments to increase customer satisfaction and accelerate growth initiatives.
What Success Looks Like
- Successfully managing 80+ partner accounts.
- Achieving revenue growth and retention goals.
- Consistently maintaining accurate sales forecasts and pipeline hygiene.
- Generating an average annual contract value of approximately $35K per transaction.
- Managing sales cycles averaging 45–60 days.
- Building long-term strategic relationships that increase partner engagement and revenue.
Required Qualifications
- Sales, account management, partner management, or business development experience.
- Proven track record of exceeding revenue and retention targets.
- Experience managing a book of business with multiple accounts simultaneously.
- Strong negotiation, forecasting, and pipeline management skills.
- Excellent communication, presentation, and relationship-building capabilities.
- Ability to manage complex projects independently with limited supervision.
- Experience leveraging CRM and sales engagement tools such as Salesforce and Outreach.
Preferred Qualifications
- Experience within the MSP, TSP, SaaS, cybersecurity, or IT services industries.
- Knowledge of channel sales and partner-led go-to-market motions.
- Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
About the company
ConnectWise provides a software platform that helps technology service providers manage business operations, remote monitoring, and cybersecurity risk assessments. The platform works by integrating various tools for billing, remote access, and proposal automation into a single ecosystem that connects with hundreds of third-party vendors. Unlike competitors that offer standalone tools, ConnectWise distinguishes itself through a highly integrated suite and a dedicated community called The IT Nation for professional collaboration. The company's goal is to provide a central environment where IT businesses can efficiently manage and scale their service-based models.
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$580K
Headquarters
Tampa, Florida
Founded
1982
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Simplify's Take
What believers are saying
- On October 1, 2026, ConnectWise promoted Mari-Frances Bentvelzen across revenue and partner success.
- On September 16, 2026, ConnectWise and Giacom expanded MSP discovery channels in the UK.
- CISA's September 2026 patch campaign pushed customers toward ScreenConnect 26.6.5 and later.
What critics are saying
- CVE-2026-84869 hit KEV on September 11, 2026; over 1,000 instances stay exposed.
- ScreenConnect suffered four exploited flaws since 2024, crushing trust with MSP security teams.
- Revelio Labs shows headcount fell 18% to 4,318 by March 2026.
What makes ConnectWise unique
- ConnectWise bundles PSA, RMM, cybersecurity, and data protection for MSP operations.
- IT Nation and 100,000-plus providers create sticky community and switching costs.
- The AI-native ConnectWise Platform ties sales, onboarding, support, and renewals together.
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Benefits
- Hybrid Work Options
- Remote Work Options
Growth & Insights and Company News
6 month growth
1%1 year growth
1%2 year growth
0%Hackers used compromised ConnectWise backup credentials to hack 173 Microsoft 365 accounts. Hackers used a stolen ConnectWise Cloud Backup credential to sign in to 173 Microsoft 365 partner and customer tenants, giving them access through a trusted backup application. The incident shows how one leaked vendor secret can create risk across many organizations when a multitenant app already has wide permissions. The affected product is ConnectWise Cloud Backup, formerly known as SkyKick Backup. Managed service providers use the platform to protect Microsoft 365 and Google Workspace data. To perform backup and recovery tasks, the Microsoft 365 app may receive access to Exchange mailboxes, OneDrive, SharePoint, Teams, and directory information. Microsoft Threat Intelligence confirmed it is tracking an active supply chain attack involving ConnectWise Cloud Backup (formerly SkyKick Backup). Compromised credential used across tenants. Huntress confirmed that an API secret belonging to the vendor was compromised and used for unauthorized Microsoft 365 access. Later reporting placed the number of confirmed partner and customer tenants at 173. The login records showed a client assertion, meaning the secret came from the vendor's home tenant rather than from a password or action inside each customer environment. The attackers used the ConnectWise Cloud Backup application ID 506e08f9-6e9a-4da4-942b-a099a03644ae. On October 15, 2026, the app signed in from 144.172.64[.]128 and received Microsoft Graph access tokens between 06:13 and 08:34 UTC. The actor moved through tenant identifiers in order, only seconds apart, which points to an automated script using a prepared target list. This was not a normal user login. The attacker signed in as the trusted application and received tokens carrying the permissions that customers had already approved. User passwords and regular MFA prompts were not needed because the activity used an app-only identity. Global Administrator access observed. The most serious activity appeared in one Huntress partner tenant. A second app named ConnectWise Cloud Management - MS Teams, with application ID 24205314-2b89-4e07-a2a4-579e898a5640, assigned itself the Global Administrator role. It then used a Python script to add new client secrets to two other trusted applications. Those added secrets were set to expire in 2028 and could allow the attacker to return through the affected applications. Disabling the original ConnectWise apps does not remove credentials already planted in other app registrations. This is why defenders must review all app secrets and certificates, not only the ConnectWise entries. Microsoft sign-in logs also showed the second application connecting from the private IPv6 range fde4:8dba:2600:37ce:6d26:200:a76:*. However, Huntress warned that legitimate ConnectWise and unrelated customer traffic can use the same internal Microsoft cloud range. The address alone should not be treated as proof of malicious activity. The case follows a wider rise in OAuth and service principal abuse. Cyber Security News previously reported how hackers use OAuth apps in Microsoft Entra ID for persistence, even after password resets. Another recent investigation covered an 81 million-login Microsoft 365 password spray campaign that abused Azure CLI and legacy OAuth flows. Security teams should check the Service principal sign-ins view in the Microsoft Entra admin center because the default user sign-in page will not show this activity. They should filter for the Cloud Backup application ID and search for 144.172.64[.]128, unusual public IP addresses, and unexpected Graph API activity. ConnectWise also listed Python-urllib/3.12 and python-requests/2.31 as observed user agents. These values are weak signals by themselves because Python tools are common in normal administration. Stronger evidence comes from linking the user agent with the source IP, application ID, role changes, and actions such as "Add service principal credentials" or "Update application."connectwise+1 Defenders should review Entra audit logs for ConnectWise or SkyKick applications adding themselves to directory roles. They should also inspect every enterprise application and app registration for client secrets or certificates added since October 13, 2026. A lack of visible file or email access does not rule out data exposure because some Microsoft Graph directory reads leave little or no useful audit evidence. Impacted organizations should disable, but not delete, the ConnectWise Cloud Backup and ConnectWise Cloud Management - MS Teams service principals. Deleting them removes consent and may make service recovery harder. Disabling the applications pauses automated backups but does not delete backups already stored by ConnectWise. Administrators should remove any directory role that was not approved, delete unknown app credentials, review Conditional Access exclusions, and keep the affected apps disabled until ConnectWise confirms that all vendor secrets have been reset. ConnectWise said containment measures were in place and that it had no indication that partner backup data was accessed at the time of its security advisory. Huntress has published detailed checks and updated indicators in its technical investigation. The threat actor has not been publicly identified, and the full scope remains under investigation. Organizations should act on the confirmed sign-ins and persistence signs rather than wait for proof that files or messages were taken. Indicators of compromise. An EDR alert reveals an attack. But can it tell the full story? Discover how to reconstruct the attack timeline. The post hackers used compromised ConnectWise backup credentials to hack 173 Microsoft 365 accounts appeared first on cyber Security News.
ConnectWise promotes Mari-Frances Bentvelzen to president, Revenue & Commercial Operations. Expanded role brings global sales, partner success, professional services, and support under one leader accountable for the full partner lifecycle. ConnectWise, Inc., the leading software and services company dedicated to the success of IT solution providers, has named Mari-Frances Bentvelzen as president, Revenue & Commercial Operations, effective immediately. In the expanded role, Bentvelzen will lead the company's Global Sales organization while continuing to oversee Partner Success, Professional Services, Support, and the broader partner experience organization. She reports to Chief Executive Officer Manny Rivelo. "Our partners don't experience ConnectWise as separate sales, onboarding, and support teams. They experience one company, and they judge us on outcomes," said Rivelo, CEO of ConnectWise. "Mari-Frances has built high-performing teams, strengthened our partner relationships, and earned the trust of colleagues across the company. Bringing these organizations together under her leadership gives our partners a single, accountable team deeply focused on their growth." The appointment places every stage of a partner's relationship with ConnectWise under a single leader. That covers the first sales conversation, onboarding, adoption of the ConnectWise Platform, and renewal and expansion. With the AI-native ConnectWise Platform now generally available, the structure is designed to give partners one accountable organization for the results they see, and enables ConnectWise to respond to partner needs with greater speed and consistency. "The partners who get the most from ConnectWise are the ones where sales, onboarding, and support work as one team from day one," said Bentvelzen. "We're accountable and focused on delivering exceptional partner outcomes." Bentvelzen initially joined ConnectWise as chief customer officer and brings more than 15 years of experience in commercial strategy, customer success, and operations across SaaS, fintech, and enterprise software. She previously served as Chief Customer Officer at WEX, where she led an international team of more than 3,000 and directed initiatives to improve customer engagement, operational efficiency, and revenue growth across global markets. Prior to WEX, Bentvelzen was the general manager & SVP of Global Go-to-Market at SAP Concur, where she led the Sales and post-sales teams to record growth. In her newly expanded role, Bentvelzen will focus on aligning the commercial organization around partner outcomes across acquisition, onboarding, adoption, retention, and expansion. About ConnectWise. Trusted by 100K+ IT providers worldwide, The ConnectWise Platform brings together PSA, RMM, cybersecurity, and data protection with predictive intelligence woven throughout to help partners operate more efficiently and respond to complexity at scale. By combining intelligent automation with an open ecosystem of integrations, ConnectWise enables providers to proactively manage, secure, and support their clients with greater speed, accuracy, and confidence. With a relentless focus on innovation and partner success for more than 40 years, ConnectWise has helped partners sustain and grow their businesses by simplifying operations, enhancing service delivery, and enabling scalable business models.
The Cannata Report: 2026 FRANK AWARD NOMINEES. The Cannata Report has announced the nominees for its 2026 Frank Awards, which recognize excellence and achievement across the office technology dealer channel. Winners will be revealed during The Cannata Report's 41st Annual Awards & Charities Gala on Thursday, November 19, 2026, at The Madison Hotel in Morristown, New Jersey. This year's nominees for the Frank Awards include industry OEM leaders Canon, Konica Minolta, Kyocera, Sharp, Ricoh, and Toshiba. First-time Frank Award nominee, The 20 MSP, is nominated in the Best IT and Security Services Provider category, along with ConnectWise and Kaseya. Nominees represent the manufacturers, service providers, technology partners, financing companies, and executives that earned the highest marks based on feedback from dealers participating in The Cannata Report's 41st Annual Dealer Survey. "Through their responses to our Annual Dealer Survey, dealers have once again identified the companies and industry leaders they believe are setting the standard for excellence, innovation, and service across the office technology channel," said CJ Cannata, president and CEO of The Cannata Report. "A Frank Award nomination is a vote of confidence that reflects the dealer community's respect for the manufacturers, solutions providers, and leasing partners leading the way in the channel today. We congratulate all of the nominees and look forward to recognizing their achievements at our Gala in November." The Cannata Report 2026 Frank Award nominees: * Best Manufacturer: Ricoh USA, Sharp Imaging and Information Company of America, Toshiba America Business Solutions * Best-in-Class: Ricoh USA, Sharp Imaging and Information Company of America, Toshiba America Business Solutions * Best A4 Manufacturer: Brother USA, Kyocera Document Solutions, Sharp Imaging and Information Company of America * Best Production Print Manufacturer: Canon U.S.A., Konica Minolta Business Solutions, U.S.A., Inc., Ricoh USA * Best Marketing Strategy: Ricoh USA, Sharp Imaging and Information Company of America, Toshiba America Business Solutions * Best Technical Services Provider: Ricoh USA, Sharp Imaging and Information Company of America, Toshiba America Business Solutions * Best IT and Security Services Provider: The 20 MSP, ConnectWise, Kaseya * Best ECM/Document Management Provider: ACDI, DocuWare, Square 9 Softworks * Best Print Management Software Provider: ACDI and PaperCut, ecoprintQ and PaperCut, Printanista * Best Leasing Company: GreatAmerica Financial Services, LEAF Commercial Capital, Wells Fargo * Best Diversification Partner: Intermedia, Sharp Imaging and Information Company of America, Toshiba America Business Solutions * Excellence in Innovation: Ricoh USA, Sharp Imaging and Information Company of America, Toshiba America Business Solutions * Best Male Executive: Jim Coriddi, Ricoh USA; Mike Marusic, Sharp Imaging and Information Company of America; Larry White, Toshiba America Business Solutions * Best Female Executive: Jennie Fisher, GreatAmerica Financial Services; Laura Blackmer, Konica Minolta Business Solutions U.S.A., Inc.; Kerstin Woods, Toshiba America Business Solutions The theme for The Cannata Report's Annual Awards & Charities Gala is Resilience, recognizing the office technology dealer channel's durability, adaptability, and ability to evolve in response to changing customer and market demands. Hytec Solutions and TD SYNNEX return as Platinum Sponsors, while ConnectWise, Distribution Management, and Katun Corporation return as Gold Sponsors. ECI Software Solutions and PEAC Solutions join the Gala as Silver Sponsors; HP will once again host the Cocktail Reception, and Xerox returns to host the After Party. The beneficiary of the Annual Awards & Charities Gala is the Precision Medicine for Military Veterans Initiative, a partnership between City of Hope, Translational Genomics Research Institute (TGen), part of City of Hope, and Soteria Precision Medicine Foundation. The initiative provides precision medicine navigation for veterans battling cancer, with a particular focus on Special Operations Forces veterans who may have experienced unique environmental and occupational exposures during their military service.
Critical ScreenConnect flaw now actively exploited in attacks. Sep 16, 2026 // 14:16 - Niko Dunn Attackers now exploit a critical-severity ConnectWise ScreenConnect vulnerability in the wild, according to the U.S. Cybersecurity and Infrastructure Security Agency (CISA). ConnectWise shared temporary mitigation measures for this missing-authorization flaw on September 7, advising security teams to disable TransferFiles permissions to block potential attacks. The vulnerability (now tracked as CVE-2026-84869 and patched in ScreenConnect 26.6.5 and later) affects ScreenConnect clients and can let threat actors with basic privileges transfer or execute files in low-complexity attacks that don't require user interaction. CISA added the security flaw to its catalog of actively exploited flaws on Friday and ordered U.S. federal agencies to secure their systems against ongoing attacks within three days. "ConnectWise ScreenConnect contains both an improper privilege management and missing authorization vulnerability that may allow an attacker to file transfer and execution through an active remote sessions without authorization or host confirmation," CISA said. "These types of vulnerabilities are a frequent attack vector for malicious cyber actors and pose significant risks to the federal enterprise." Since 2024, CISA has flagged four ScreenConnect security issues as actively exploited, two of which have also been abused in ransomware attacks. Internet threat watchdog Shadowserver now tracks over 1,000 ScreenConnect instances still unpatched and exposed to attacks online, most of them from North America (758) and Europe (180). ScreenConnect vulnerabilities are often targeted in the wild by both financially-motivated and state-backed hacking groups. For instance, the North Korean-backed Kimsuky hacking group and several ransomware gangs exploited another ScreenConnect flaw (CVE-2024-1709) in 2024. Last year, ConnectWise also rotated digital code-signing certificates after disclosing that suspected state-sponsored hackers breached its systems through code injection attacks that exploited a ViewState flaw (CVE-2025-3935) and accessed the cloud-based instances of a limited number of customers. More recently, in March, ConnectWise addressed a cryptographic signature verification vulnerability (CVE-2026-3564) that could allow attackers to hijack unpatched ScreenConnect servers. ConnectWise provides services to more than 100,000 IT providers worldwide, with many managed service providers (MSPs) and IT teams using its ScreenConnect remote access platform for troubleshooting, patching, and system maintenance.
Giacom & ConnectWise announced as strategic partners. Last Updated: September 16, 2026 CompareIT has partnered with Giacom and ConnectWise to broaden the reach of its AI-powered MSP comparison and monitoring platform. Both partners serve UK managed service providers at scale, and both are supporting the platform so MSPs receive better-fitting opportunities and SMEs get a data-led way to find a new IT provider. (52 words) What has CompareIT announced? CompareIT has announced strategic partnerships with Giacom and ConnectWise, alongside the launch of its comparison and monitoring platform at compareit.co.uk on 1 September 2026. The principle behind both partnerships is reach: putting the platform in front of more managed service providers, and in turn giving more SMEs access to a comparison built on declared, independently checked data rather than search rankings. The platform lists all over 8,000 UK MSPs, with up to 197 declared data points per provider, checked against Companies House, Google, Trustpilot, Glassdoor and Creditsafe feeds (CompareIT platform data, August 2026). What did Giacom's CEO say about the partnership? Terry O'Brien, CEO of Giacom, framed the partnership around the quality of new business opportunities rather than the quantity. He said: "One of the hardest things for MSPs is finding good-quality new business opportunities." He added: "Simon and Mark understand that challenge first-hand, having built and run successful MSPs themselves. We think they've created a really valuable service for the channel and we're very pleased to support its launch." Two things are worth drawing out of that. First, the constraint for most MSPs is not lead volume but fit: opportunities that match the sectors, sizes and service models they are actually built for. Second, the endorsement is a channel endorsement, from a business whose customers are MSPs, of a platform that only works if MSPs are visible on it. What did ConnectWise say about the partnership? Russ Humphries, EVP, Product Management - Security and Data Protection at ConnectWise, framed the partnership around the complexity MSP customers are now dealing with. He said: "Finding new business opportunities remains an important challenge for MSPs, especially as customers navigate increasing complexity across cybersecurity, agentic AI and broader technology needs." He added: "CompareIT is bringing a fresh approach to how businesses discover MSPs and how MSPs connect with prospective customers who need that expertise. We're pleased to see continued innovation focused on helping MSPs grow and build stronger customer relationships." Two things are worth drawing out of that. First, the buying problem is now a capability problem: customers need cybersecurity, agentic AI and wider technology expertise, and they need a way to tell which MSPs actually hold it. Second, the endorsement comes from a vendor whose software runs inside MSP businesses, which makes it a comment on how MSPs win work as much as on the platform itself. What does the partnership change for MSPs? It widens the pool of buyers who can find an MSP on capability rather than marketing spend. Four effects follow: · Better-fitting enquiries, because the buyer has already filtered on accreditations, sector experience, in-house capability and service model before making contact. · Lower cost of acquisition, against an MSP market average of over £1,000 per marketing qualified lead (Sales Meddic Market Data, July 2026). · Visibility that is not bought, because all 8,000 UK MSPs are listed free rather than ranked by advertising budget. · Comparison on capability and culture, using declared data checked against independent sources. Simon McAlpine, co-founder of CompareIT, said: "We wanted to create a better way for businesses and MSPs to find each other, where providers can compete on capability and culture rather than marketing budget, and businesses can find a partner that genuinely fits what they need." What does it change for SMEs looking for a new IT provider? It makes the whole market visible at the point of choosing. SMEs are changing provider 3.6 times more frequently than they were three years ago, and MSP retention has fallen to an industry average of 89% (Analysis Marson, February 2026; Sales Meddic Market Data, July 2026). More MSPs on the platform means a shortlist drawn from capability data rather than page one of a search engine. How does CompareIT work? Three tools for an SME buyer: * Compare Search: filter all 8,000 UK MSPs on the data points that matter to you, then enquire with your shortlist in one action. * AI-Search: a guided search from a trained AI agent, so a non-technical buyer can build a credible shortlist. * Compare Monitor: track a current or prospective MSP for operational, financial and cultural change, upload your MSA for an AI analysis of risky clauses, and get renewal and notice-period alerts.