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Shopmonkey

Cloud-based auto repair shop management software

Implementation Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • Have at least 2 years of relevant experience preferred, or automotive industry knowledge and experience.
  • Have a clear, professional, friendly, and informative communication style.
  • Enjoy creative problem solving and taking on new challenges.
  • Have exceptional project management skills with a proven ability to multitask.
  • Be a self-directed learner and highly motivated to succeed.
  • Thrive in a dynamic and collaborative startup environment and be comfortable with ambiguity.
  • Adapt quickly to changing priorities and evolving customer needs.
  • Have a related education background; a bachelor's degree is a plus.
  • Be familiar with SaaS business models and tools.

Responsibilities

  • Serve as the main point of contact during a customer's implementation process.
  • Deliver top-tier customer service and support across all product areas.
  • Assist in training customers to ensure the successful beginning of a new customer journey.
  • Coordinate deliverables with various internal departments.
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business.
  • Learn the Shopmonkey product suite and automotive industry.

Desired Qualifications

  • Have a true appreciation for cars and/or familiarity with the automotive industry.
  • Be bilingual in Spanish and English.

About the Company

Shopmonkey

Cloud-based auto repair shop management software

Shopmonkey provides cloud-based, all-in-one auto repair shop management software that handles jobs, estimates, purchase orders, parts inventory, VIN lookup, and parts ordering. It is a subscription SaaS accessed online and can sync with QuickBooks, with added tools for digital inspections, appointment scheduling, customer communication, and secure payments. It stands out by offering a single, shop-focused platform that includes VIN lookup, parts ordering, inventory management, and QuickBooks integration tailored to auto repair and related businesses. Its goal is to help auto repair shops run more efficiently, serve customers faster, and grow profitability by streamlining operations and data flow.

Company size
201-500
Company stage
Series C
Total funding
$110M
Headquarters
Morgan Hill, CA
Founded
2016

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