Assistant Manager - Investor Services

Job Description

Please note that for this role we will accepts applicants from Belfast, Jersey, Guernsey and the Isle of Man.

Purpose of the Job

We are seeking an experienced and knowledgeable professional to join our Investor Services team as an Assistant Manager.

This is a key oversight and control role responsible for supporting the delivery and governance of the Client Due Diligence framework within Ocorian's Jersey-regulated funds business. Reporting to the Head of Investor Services, Jersey, you will act as a subject matter expert in AML/CFT and investor due diligence, providing guidance on investor onboarding, periodic reviews, and higher-risk investor relationships.

The successful candidate will play a pivotal role in ensuring compliance with Jersey regulatory requirements, maintaining high standards of risk management, and supporting colleagues across the Funds business with complex CDD matters.

Main Responsibilities

• Review and perform CDD assessments for a variety of investor types, including simplified, standard, and high-risk investors and structures.
• Conduct investor and client database checks to identify existing relationships and ensure accurate record management.
• Review and prepare detailed ownership and structure charts, identifying controllers and Ultimate Beneficial Owners (UBOs).
• Identify any deficiencies in CDD documentation and work with Fund Administrators and stakeholders to obtain the required information.
• Support investor screening activities and ensure all required checks and documentation are completed accurately.
• Maintain and oversee the Investor CDD Tracker, ensuring records remain accurate and up to date.
• Provide technical support, coaching, and guidance to team members on CDD and AML/CFT matters.
• Act as a point of escalation for more complex or higher-risk investor cases.
• Deputise for the CDD Manager when required.
• Liaise with Compliance, FATCA/CRS specialists, and wider business stakeholders to obtain guidance, approvals, and sign-off where necessary.
• Maintain a strong understanding of local and international regulatory requirements, ensuring simplified, standard, and enhanced due diligence measures are applied appropriately.
• Monitor and assess risk exposure, ensuring internal controls, review processes, and operational procedures are followed consistently.
• Escalate significant risks, issues, or concerns to senior management and Directors where appropriate.
• Support wider CDD, Investor Services, and Funds team initiatives as required.
• Contribute to the continuous improvement of processes, controls, and service delivery across the function.

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Qualifications

• Significant experience in CDD/KYC, AML/CFT, or a related compliance-focused role.
• Experience within a funds, financial services, investment management, trust, or corporate services environment would be advantageous.
• Professional qualifications or relevant certifications in AML, Compliance, Governance, or Financial Services are desirable but not essential.

Knowledge, Skills and Experience

• Strong experience conducting and overseeing client due diligence and investor onboarding activities.
• Good understanding of AML/CFT legislation, regulatory obligations, and risk-based approaches to due diligence.
• Knowledge of Jersey AML/CFT legislation and the JFSC AML/CFT Handbook would be highly beneficial, although not essential.
• Experience reviewing complex ownership structures and identifying Ultimate Beneficial Owners.
• Understanding of enhanced due diligence requirements and the management of higher-risk investor relationships.
• Knowledge of cross-border CDD requirements and international regulatory considerations.
• Strong analytical and investigative skills, with the ability to assess risk and make informed recommendations.
• Excellent organisational skills and ability to manage multiple priorities effectively.
• Strong IT skills and confidence working across multiple systems and databases.

Competencies

• Strong communication and stakeholder management skills, with the ability to influence and collaborate across all levels of the business.
• Confident in providing guidance and technical expertise on AML/CFT and CDD matters.
• Proactive and solutions-focused approach to problem-solving.
• Excellent attention to detail and commitment to accuracy.
• Strong judgement and decision-making skills within a risk and regulatory framework.
• Able to prioritise effectively and deliver high-quality work within deadlines.
• Supportive team player who enjoys coaching and developing others.
• Adaptable, resilient, and comfortable managing complex or evolving regulatory requirements.
• Committed to maintaining the highest standards of integrity, professionalism, and client service.

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Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.