T

Tesla

Makes electric cars, robotaxis and grid batteries

Lead Technical Training Specialist

Customer Education & TrainingConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • Relevant hands-on experience in installation or electrical work, or a degree in electrical or mechanical engineering, or related experience.
  • At least 5 years of experience in quality management, training, or a similar role in an operational environment.
  • A second-class chief electrical engineer qualification and other relevant qualifications.
  • Relevant work experience in solar photovoltaic or energy storage.
  • A deep understanding of the fundamentals of electricity, solar photovoltaics, and energy storage.
  • Knowledge of applicable industry health and safety regulations and best practices.
  • Strong interpersonal and communication skills to build effective working relationships across the organization.
  • Enthusiasm for communicating proactively with overseas team members.

Responsibilities

  • Work closely with the account management team to build and strengthen customer relationships.
  • Conduct and host product overview, installation, and commissioning training for installers and electricians.
  • Coordinate customer visits and events in collaboration with sales, technical, and marketing teams.
  • Provide day-to-day product and design support to customers and customer-facing teams.
  • Develop and design technical training content and training models.
  • Build trusted relationships with installers and partners to understand product needs and technical issues.
  • Coordinate with the technical support team as needed to resolve urgent customer cases promptly.
  • Create and publish technical documents for internal and external teams.
  • Collect and document product and installation feedback, then share it with internal teams to support product development and improvement.
  • Develop strategies, processes, and metrics to continuously measure and evaluate the quality of the installation partner network.
  • Use available audit data and field feedback to identify trends and determine appropriate corrective and preventive actions.
  • Travel to partners throughout Japan, with approximately 50% annual travel.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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