Ordering Service Specialist

Job Description:

We are now looking for a Ordering Service Specialist to onboard our GBS.

Responsibilities - your mission:

• Process incoming customer orders for aircraft parts, tools, and services, ensuring accuracy and adherence to established procedures.
• Verify order details, including part numbers, quantities, pricing, and delivery requirements, against internal systems and customer specifications.
• Communicate proactively with customers regarding order status, potential delays, and alternative solutions.
• Coordinate with internal departments such as logistics, supply chain, and production to track order fulfillment and resolve any discrepancies.
• Utilize and maintain various ordering systems and databases, ensuring data integrity and up-to-date information.
• Address customer inquiries and resolve issues related to orders, shipments, and billing in a professional and timely manner.
• Prepare and generate necessary documentation for orders, including invoices, shipping labels, and customs forms.
• Contribute to continuous improvement initiatives within the ordering service process.
• Adhere to all company policies, procedures, and relevant industry regulations.

Requirements - our ideal candidate will have:

• Proven experience in a customer service, order processing, or supply chain role, preferably within an aerospace or manufacturing environment.
• Strong attention to detail and accuracy in data entry and verification
•  Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse internal and external stakeholders.
• Proficiency in using order management systems, CRM software, and Microsoft Office Suite (especially Excel).
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Problem-solving skills with a proactive approach to issue resolution.
• Fluency in English is required; proficiency in other languages (e.g., French, German, Spanish) is a plus.
• Previous experience in logistics, supply chain management, or a related field is preferred.

Benefits - what’s in it for you:

• The chance to work in a multicultural environment.
• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer and career opportunities across the globe. 
• A hybrid working model, allowing you to combine onsite and offsite work. 
• A modern office, well connected to public transportation.
• A motivated and fun crew to build and shape the GBS together.
• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Portugal SA

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Supplier Management <JF-SM-SR>

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.