Senior Manager of Software Quality Engineering

About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Location

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

This role works in the Phoenix Home Office - visa sponsorship is not available for this role

PetSmart is advancing its digital experience for pet parents through major technology transformation and continued investment in modern software delivery. We are looking for a Senior Manager of Software Quality Engineering to lead quality engineering across PetSmart Digital. This leader will build and develop a strong team, shape quality strategy, and help product and engineering teams deliver dependable experiences at speed.

You will partner with business leaders, product teams, engineers, technology partners, and vendors to make quality part of the full software lifecycle. You will guide automation and test infrastructure, strengthen coverage of critical customer journeys, and help teams apply emerging technologies, including AI, where they can improve quality and efficiency. This role is based in Phoenix, Arizona.

What you will do

• Lead, coach, and retain a high-performing team of quality engineers. Set clear expectations, provide technical and career guidance, and create an environment that supports learning, ownership, and strong delivery.

• Set and govern quality engineering strategy, testing standards, plans, frameworks, and quality gates for complex digital programs and products.

• Partner with product and engineering leaders to embed quality throughout the development lifecycle, using shift-left practices and risk-based testing to support reliable, frequent releases.

• Expand automated testing across critical customer and business workflows, including web, API, and service integrations. Promote reusable frameworks and practical, maintainable test coverage.

• Oversee system integration, API, and end-to-end testing, ensuring teams identify and address risks, dependencies, and defects early.

• Lead quality engineering delivery for large transformation initiatives, aligning scope, schedules, resources, quality expectations, and financial targets with business outcomes.

• Establish clear governance, metrics, and reporting so stakeholders can understand product and program health, quality trends, delivery performance, and key risks.

• Evaluate and guide the use of AI and other emerging technologies in the testing lifecycle, applying them where they can improve test effectiveness, team efficiency, or delivery outcomes.

• Manage vendor performance and service delivery, ensuring partners meet agreed commitments, service levels, and quality expectations.

What you bring

• Bachelor’s degree in computer science, information technology, engineering, or a related field.

• At least 7 years of experience in quality assurance, software testing, or quality engineering, including at least 4 years leading and managing quality engineering teams.

• Experience creating and implementing enterprise testing strategies, test plans, quality standards, governance models, and delivery frameworks.

• Experience designing automated test suites for critical workflows, guiding automation engineers, and developing reusable automation frameworks.

• Hands-on experience with API and integration testing, including interpreting API specifications, service contracts, and integration requirements and automating tests with Postman, SoapUI, or comparable tools.

• Strong understanding of Agile, DevOps/SRE, and modern software delivery practices.

• Knowledge of AI and generative AI applications in testing, quality engineering, or business transformation.

• Strong leadership, communication, and stakeholder management skills, with the ability to influence across business and technology teams.

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be. 

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.