Support Technician
First Focus
Support Technician
First Focus
Managed IT services for mid-market firms
First Focus · Auckland, New Zealand (Hybrid) · Full-time · Posted 2026-11-05
Workplace: hybrid
Department: Support
You’ve been grinding remote tickets for years.
You’ve mastered the queue.
You’ve soloed Exchange.
You’ve tanked Azure outages and DPS’d your way through AD forests.
Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.
🏢 We're First Focus, Australia's top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across Australia, New Zealand and beyond, we're growing fast, evolving constantly, and building careers with purpose. We've only recently landed in New Zealand, but we're not here for a working holiday. We're here because we genuinely believe we can build New Zealand's favourite MSP, one great client and one great technician at a time. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.
If there's one thing we already love about working with Kiwi businesses, it's that the best people tend to stay humble, get stuck in, and quietly get the job done. That's pretty much how we've always tried to build First Focus too.
It’s a chance to:
What You’ll Be Doing
What You’ll Bring
What You’ll Get
🧠 Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 2020 (New Zealand).
Apply now. Or don't. But if you've read this far, there's a fair chance you're already mentally updating your LinkedIn.
We're new (-ish) to New Zealand, but we're building something we're incredibly proud of. Think of it as getting in before everyone starts saying, "Oh yeah, I've heard First Focus is a great place to work."
Also, if your ideal Friday afternoon includes solving a gnarly Azure issue and still making it home in time for fish and chips, we should probably talk.
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Managed IT services for mid-market firms
First Focus is a managed service provider that delivers outsourced IT services to mid-market companies in Australia, New Zealand, and beyond. Its CORE offering combines AI implementation, business process automation, Essential Eight-aligned cybersecurity, data governance, and ongoing IT support as a single managed service, with additional capabilities in cloud migrations, unified communications, software/web development, and data services. It distinguishes itself through a broad, integrated service portfolio, a strong local footprint across major cities in AU/NZ and the Philippines, and a growth history built on acquisitions, now augmented by its integration with Integris to form a global SMB-focused MSP. Its goal is to be the trusted, all-in-one IT partner for mid-market organizations, providing an outsourced IT department and expanding its platform and geographic reach through strategic acquisitions and the Integris tie-up.
Explore more opportunities at First Focus