Product Support Specialist - Wearables
About the job
- A high school diploma or GED is required.
- Demonstrated interest in the product segment and in developing product knowledge.
- Demonstrated customer service expertise.
- Demonstrated strong verbal, written, and interpersonal communication skills.
- Personal or professional technical aptitude, problem-solving ability, and troubleshooting ability.
- Professionalism, a team-oriented approach, a positive attitude, ability to work well with others, and time-management and follow-up skills.
- Reliable and predictable attendance.
- Computer skills and the ability to navigate multiple screens.
- Resolve basic customer concerns regarding Garmin products and services through phone calls, email inquiries, chats, and social media or web formats.
- Maintain professional interactions with Garmin customers and co-workers.
- Become knowledgeable about the specifications, capabilities, and operation of Garmin products.
- Remain current on changes in policies, procedures, and product offerings.
- Complete basic-complexity tasks and projects accurately and on time within defined processes.
- Document work thoroughly, in an organized and timely manner.
- Work a consistent and reliable schedule as identified by management.
- Fluency in Spanish, Portuguese, and/or French in addition to English.
About the company
Garmin builds GPS navigation devices and wearables for runners, cyclists, outdoor explorers, pilots and boat owners. Its fēnix watches combine activity tracking, health sensors and maps in a rugged design, while Garmin Connect organizes workouts and training data. The company also sells aircraft cockpit displays, boat chartplotters and sonar, and navigation and infotainment systems for vehicle manufacturers. It earns revenue through device sales via retailers, dealers and its own stores, alongside fees for connected services and mapping subscriptions. Founded in 1989, Garmin has its operational headquarters in Olathe, Kansas, United States, while Garmin Ltd. is legally domiciled in Switzerland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Olathe, Kansas
Founded
1989
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Simplify's Take
What believers are saying
- Sales keep expanding: Garmin reported July 2026 quarterly revenue of $2.02 billion, up 11% from the prior year.
- U.S. employees get unusual training support: Garmin reimburses full-time associates for pilot certification, ground school and flight hours.
- Hardware creates recurring sales: Garmin bills inReach satellite service subscribers through prepaid monthly renewals.
What critics are saying
- Outdoor demand trails other divisions: Garmin reported July 2026 outdoor revenue falling 2% from the prior year.
- Production carries geographic exposure: Garmin places its principal consumer-product factories in Taiwan.
- Factory work limits flexibility: Garmin's Olathe machine operator role requires on-site evening shifts and standing throughout the shift.
What makes Garmin unique
- Garmin controls more production: it operates its own factories across six countries.
- Long trips shape product design: Garmin rates Enduro 3 for up to 36 days in smartwatch mode.
- Its software handles flight emergencies: Garmin Autoland lands aircraft and communicates with air traffic control.
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Benefits
- Paid Vacation
- Paid Holidays
- Health Insurance
- Vision Insurance
- Wellness Program
- Professional Development Budget
- Conference Attendance Budget
- Training Programs
- Employee Discounts
- Meal Tickets
- Employee Stock Purchase Plan
- Performance Bonus