About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

We are looking for a Senior Data Scientist to join our Agentic Solutions team, focused on driving innovation through the design, development, and delivery of AI-powered agentic solutions. This role sits at the intersection of data science, generative AI, product innovation, and client delivery, helping translate complex business problems into practical, scalable AI solutions.

The ideal candidate is hands-on, delivery-oriented, and excited about applying advanced analytics, machine learning, large language models, and agentic AI frameworks to real-world use cases. You will work closely with cross-functional teams, including product, engineering, solutions, and customer-facing stakeholders, to prototype, validate, and deploy intelligent solutions that create measurable business impact.

This role is well-suited for someone who combines strong technical depth with practical execution, strong problem-solving skills, and the ability to communicate complex ideas clearly to both technical and non-technical audiences.

Responsibilities

Design, prototype, and deliver AI and agentic solutions for internal and client-facing use cases.
Apply data science, machine learning, and generative AI techniques to solve complex business problems.
Partner with product, engineering, and delivery teams to translate requirements into scalable solution designs.
Evaluate model performance, solution quality, and business impact using data-driven methods.
Support experimentation, proof-of-concepts, and production-ready implementations.

Communicate insights, recommendations, and technical approaches clearly to stakeholders.

Stay current with emerging trends in AI agents, LLMs, automation, and applied data science.

Requirements

Strong experience in data science, machine learning, analytics, or applied AI.
Hands-on experience with Python, SQL, data analysis, and model development workflows.
Familiarity with generative AI, LLMs, prompt engineering, RAG, or agentic AI frameworks.
Experience working on client-facing, delivery-focused, or product-oriented technical initiatives.
Ability to move from ambiguous problem statements to practical, implemented solutions.
Strong communication skills and comfort working with cross-functional teams.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the company

Netomi provides an enterprise AI platform that automates customer service at scale in regulated industries. Its agentic AI watches customer journeys in real time and proactively resolves issues across chat, email, messaging, and voice using a no-code deployment that integrates with CRMs and CMS. It offers an Auto-pilot mode for autonomous resolution and a Co-pilot mode to assist human agents, and it can handle very high volumes while meeting standards like ISO 27001, SOC2, and GDPR. A partnership with Adobe helps embed AI into software layers to anticipate customer needs, aiming to reduce support costs and boost customer satisfaction by resolving the majority of inquiries autonomously.

Company Size

201-500

Company Stage

Series C

Total Funding

$147.5M

Headquarters

San Mateo, California

Founded

2016

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Simplify's Take

What believers are saying

April 30, 2026, Netomi raised $110 million from Accenture Ventures and Adobe Ventures.
Accenture’s partnership on April 30, 2026, opens global enterprise distribution through services teams.
Azure Marketplace availability lets customers spend existing Microsoft commitments on Netomi, easing procurement.

What critics are saying

Netomi depends on OpenAI, Anthropic, and Google models, squeezing margins and control immediately.
Transcom’s 2025 lawsuit seeks over $15 million, draining cash through 2026 trial costs.
Microsoft can bundle competing CX agents into Azure Marketplace, making Netomi a replaceable add-on.

What makes Netomi unique

June 2026 Azure-Dynamics 365 integration embeds Netomi inside Microsoft enterprise workflows.
Netomi’s sanctioned generative AI emphasizes governance, policy enforcement, and data privacy for regulated buyers.
Fortune 500 customers like Delta, United, MetLife, and the NBA validate high-scale CX automation.

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Benefits

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-5%

2 year growth

-5%

Associated Press

Jun 16th, 2026

Netomi launches governed agentic AI platform on Microsoft Azure and Dynamics 365

Netomi has announced expanded availability of its agentic AI platform on Microsoft Azure Kubernetes Service, featuring deeper integration with Microsoft Dynamics 365 and availability through Microsoft Marketplace. The San Francisco-based company serves Fortune 500 enterprises across travel, hospitality, insurance, banking, retail, media and telecommunications. The platform enables AI agents to reason over dynamic customer scenarios whilst maintaining policy enforcement and operational control. Key features include situational awareness at runtime, embedded governance, continuous telemetry and parallel workflow orchestration. The Dynamics 365 integration provides scene-based customer interactions, pre-emptive agent assistance and continuous knowledge alignment via SharePoint. Microsoft customers can deploy Netomi using existing Azure agreements and apply committed Azure spend towards the platform. Netomi's clients include Delta Air Lines, United Airlines, MetLife and the NBA.

FlipIt Money

Jun 11th, 2026

Netomi raises $110M as CEO predicts AI customer experience market to hit $5T by 2030

Netomi CEO Puneet Mehta predicts the customer experience market will reach $5 trillion by 2030, driven by AI adoption. He sees AI and cryptocurrency as complementary technologies, with autonomous agents requiring blockchain-based payment rails for real-time transactions. Mehta's comments follow Netomi's recent $110 million Series C funding round, backed by Accenture Ventures and Adobe Ventures. The CEO believes stablecoin demand will increase as AI systems need efficient payment infrastructure to operate autonomously.

Business Wire

Apr 30th, 2026

Netomi Raises $30 Million Series B to Address the Post-pandemic Labor Crisis With Its Customer Experience AI

Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, h...

Reuters

Apr 30th, 2026

AI customer service startup Netomi raises $110 million

Technology startup Netomi has raised $110 ‌million in a Series C funding round led by Accenture Ventures, the startup’s chief executive told Reuters this week.

intelligence360

Dec 2nd, 2025

Netomi raises $55M in new funding round

Netomi, an AI company, has filed notice with the US Securities and Exchange Commission to raise $55 million in new funding. The filing was submitted under Regulation D, which allows companies to sell securities without registration under the Securities Act of 1933. Companies must file such notices within 15 days after the first sale of securities in the offering. The date of first sale is when the first investor becomes irrevocably contractually committed to invest. No additional details about the funding round, including investors or valuation, were disclosed in the SEC filing.

Netomi

Senior Data Scientist - Agentic Solutions

About the job