Consumer Direct Care Network

Provides self-directed in-home personal care

Scrum Master

Project & Program ManagementUpdated on Nov 13

Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

A bachelor's degree in Information Technology, Business, or a related field, or equivalent professional experience.
Three or more years of experience in Agile software development, technology delivery, or related environments.
Two or more years of experience serving as a Scrum Master, Agile Delivery Lead, or in a similar Agile facilitation role.
Working knowledge of Scrum frameworks, Agile methodologies, and continuous improvement practices.
Experience facilitating Agile ceremonies and supporting software delivery teams.
Strong facilitation, communication, conflict resolution, organization, and stakeholder management skills.
Demonstrated ability to identify delivery obstacles and coordinate effective solutions across teams.
Ability to build productive working relationships with technical teams, Product Owners, business stakeholders, and technology leaders.
Experience using Agile work management tools such as Azure DevOps, Jira, or similar platforms.
Ability to work flexible and/or extended hours, if needed, to meet job requirements.
Ability to pass required background screening.
Employees must provide their own reliable internet if working a remote or hybrid position.

Responsibilities

Facilitate Scrum events, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
Coach team members, Product Owners, and stakeholders on Agile values, Scrum principles, and team effectiveness.
Collaborate with Product Owners to maintain prioritized, well-defined, and actionable product backlogs.
Identify, track, and drive resolution of impediments that impact team productivity or delivery objectives.
Guide teams in establishing achievable sprint goals based on capacity, priorities, dependencies, and historical performance metrics.
Promote team accountability, ownership, collaboration, and self-organization.
Facilitate communication among development teams, business stakeholders, and dependent teams to support alignment and execution.
Escalate unresolved risks, dependencies, and organizational challenges to appropriate leaders when necessary.
Protect teams from unnecessary interruptions while maintaining visibility into progress and delivery commitments.
Analyze Agile delivery metrics, including velocity, cycle time, lead time, throughput, predictability, and work-in-progress trends, to identify improvement opportunities.
Lead retrospectives that produce actionable outcomes and measurable process improvements.
Support continuous improvement of team delivery and engineering practices without directing technical design decisions.
Coordinate cross-team planning and execution activities when initiatives involve shared dependencies or multiple delivery teams.
Maintain delivery transparency through effective use of Agile management tools such as Azure DevOps, Jira, or comparable platforms.
Drive discussions focused on improving quality, reducing rework, and establishing sustainable delivery practices.
Contribute to organizational Agile maturity through coaching, knowledge sharing, and promotion of consistent practices.
Perform other duties as assigned.

Desired Qualifications

Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or similar certification.
Experience supporting multiple Agile teams.
Experience with software development lifecycle (SDLC) and DevOps practices.
Experience with Azure DevOps reporting and delivery metrics.
Experience leading teams through process improvement or organizational change initiatives.
Experience using data and delivery metrics to drive continuous improvement.

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Scrum Master enables effective Agile delivery for one or more cross-functional teams by facilitating Scrum practices, removing barriers to execution, and fostering a culture of continuous improvement. This role partners closely with Product Owners, developers, quality assurance professionals, technology leaders, and business stakeholders to support the predictable delivery of high-quality solutions. The Scrum Master serves as a coach and facilitator, helping teams improve collaboration, accountability, transparency, and overall delivery performance. Through servant leadership, the role promotes sustainable work practices and ongoing team development.

JOB DUTIES

Facilitates Scrum events, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
Coaches team members, Product Owners, and stakeholders on Agile values, Scrum principles, and team effectiveness.
Collaborates with Product Owners to maintain prioritized, well-defined, and actionable product backlogs.
Identifies, tracks, and drives resolution of impediments that impact team productivity or delivery objectives.
Guides teams in establishing achievable sprint goals based on capacity, priorities, dependencies, and historical performance metrics.
Promotes team accountability, ownership, collaboration, and self-organization.
Facilitates communication among development teams, business stakeholders, and dependent teams to support alignment and execution.
Escalates unresolved risks, dependencies, and organizational challenges to appropriate leaders when necessary.
Protects teams from unnecessary interruptions while maintaining visibility into progress and delivery commitments.
Analyzes Agile delivery metrics, including velocity, cycle time, lead time, throughput, predictability, and work-in-progress trends to identify improvement opportunities.
Leads retrospectives that produce actionable outcomes and measurable process improvements.
Supports continuous improvement of team delivery and engineering practices without directing technical design decisions.
Coordinates cross-team planning and execution activities when initiatives involve shared dependencies or multiple delivery teams.
Maintains delivery transparency through effective use of Agile management tools such as Azure DevOps, Jira, or comparable platforms.
Drives discussions focused on improving quality, reducing rework, and establishing sustainable delivery practices.
Contributes to organizational Agile maturity through coaching, knowledge sharing, and promotion of consistent practices.
Other duties as assigned.

QUALIFICATIONS

Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional experience.
Three or more years of experience in Agile software development, technology delivery, or related environments.
Two or more years of experience serving as a Scrum Master, Agile Delivery Lead, or in a similar Agile facilitation role.
Working knowledge of Scrum frameworks, Agile methodologies, and continuous improvement practices.
Experience facilitating Agile ceremonies and supporting software delivery teams.
Strong facilitation, communication, conflict resolution, organization, and stakeholder management skills.
Demonstrated ability to identify delivery obstacles and coordinate effective solutions across teams.
Ability to build productive working relationships with technical teams, Product Owners, business stakeholders, and technology leaders.
Experience using Agile work management tools such as Azure DevOps, Jira, or similar platforms.
Preferred: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or similar certification.
Preferred: Experience supporting multiple Agile teams.
Preferred: Experience with software development lifecycle (SDLC) and DevOps practices.
Preferred: Experience with Azure DevOps reporting and delivery metrics.
Preferred: Experience leading teams through process improvement or organizational change initiatives.
Preferred: Experience using data and delivery metrics to drive continuous improvement.
Ability to work flexible and/or extended hours, if needed, to meet job requirements.
Ability to pass required background screening.
Employees must provide their own reliable internet if working a remote/hybrid position.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

Consumer Direct Care Network

Provides self-directed in-home personal care

CDCN coordinates and pays for self-directed in-home personal care through Medicaid programs, helping people manage their own services to gain more choice and control. Clients choose how their home care is organized and CDCN provides access to caregivers, along with scheduling, oversight, and Medicaid-based payments. It differentiates itself through nationwide scale and a strong focus on self-directed care, managing payments for over 138,000 caregivers serving more than 104,000 recipients, guided by its mission and values. Its goal is to help people live the life they want by receiving safe, healthy, and personalized care at home and in the community.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Missoula, MT
Founded: 1990

Recently Posted Jobs

Explore more opportunities at Consumer Direct Care Network

See more jobs