F

Foodsmart

Dietitian-guided nutrition planning and delivery

Client Success Director

Full-Time
$160k - $180k/yr+ Bonus + 401(k)
Expert
Bachelor's
Remote in USA
Remote

About the job

Requirements
  • At least 10 years of experience in healthcare services, consulting, or clinical services in a client-facing or client success role, including experience managing a team.
  • A track record of stabilizing at-risk client relationships and driving satisfaction outcomes.
  • Familiarity with Medicare Advantage, Managed Medicaid, and Commercial health plan lines of business and with health plan and health system contracting.
  • Experience partnering with a commercial or account management function on renewal and expansion strategy.
  • Ability to communicate effectively and present to senior internal and external stakeholders.
  • Proficiency with CRM platforms such as Salesforce or an equivalent platform.
Responsibilities
  • Manage, coach, and grow a team of Client Success Managers, including performance management, career development, and day-to-day support.
  • Build hiring plans and participate in recruiting as the team's needs evolve.
  • Set expectations and operating rhythms for monitoring account health, triaging issues, and communicating status internally.
  • Own client satisfaction and health outcomes across the client relationship lifecycle, from implementation and onboarding through client education, ongoing reporting, and renewal execution.
  • Act as the ultimate internal escalation point for critical, executive-level client issues and mobilize Product, Clinical, Legal, and executive leadership as needed.
  • Lead resolution of high-stakes client pain points, make judgment calls under pressure, and ensure follow-through.
  • Partner with Account Executive leadership to connect client health with renewal and expansion strategy and incorporate Client Success insights into commercial planning.
  • Represent Client Success in cross-functional and executive conversations regarding client health and risk.
  • Coordinate with Product, Clinical, Operations, and Support leadership to resolve systemic issues affecting multiple accounts.
  • Partner with Data and Analytics to create and maintain client-facing utilization and performance reporting across the Client Success portfolio.
  • Monitor member enrollment, utilization, engagement, and clinical outcomes to identify trends and surface proactive action items.
  • Ensure the Client Success team can interpret and present data, return on investment, and clinical metrics that demonstrate value to clients.
  • Work with cross-functional teams to strengthen internal reporting tools and dashboards.
  • Own and evolve Client Success playbooks, health-scoring methodology, and escalation frameworks as the client base grows.
  • Establish and maintain reporting cadences that give leadership visibility into account health and risk.
  • Lead initiatives to improve Client Success operations, including tooling, processes, and team structure.
Desired Qualifications
  • Experience with food-as-medicine programs, nutrition benefits, social determinants of health interventions, telehealth, wellness, or related health services.
  • Experience building or scaling a Client Success function from an early stage.
  • A bachelor's degree in business, public health, nutrition, healthcare administration, or a related field.

About the company

Foodsmart provides personalized nutrition support by combining dietary assessments, dietitian counseling, and online grocery ordering through a subscription. Users complete assessments, receive tailored meal plans and recipes, and can order meals or groceries via partner delivery services like Instacart, Grubhub, and Walmart, with the Foodsmart Bucks rewards program helping save on groceries. It stands out by unifying nutrition guidance, meal planning, and delivery in one platform, with a focus on health conditions such as hypertension and addressing food insecurity. The goal is to help individuals and families eat healthier and reach their health goals by making nutrition guidance and affordable healthy delivery accessible.

Company Size

501-1,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$309.8M

Headquarters

San Francisco, California

Founded

2010

Get referred to Foodsmart

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Foodsmart's 2026 FBM launch directly answers payer demands for accountable food benefit spend.
  • Molina's March 2026 program reached 850 mothers and cut food insecurity 52%.
  • The 2026 Circulation trial strengthened Foodsmart's clinical credibility with Medicaid and Medicare buyers.

What critics are saying

  • Hulce v. Zipongo ended in 2025, but future TCPA claims remain cheap to file.
  • Foodsmart's outcomes depend on health-plan reimbursement cycles; budget tightening pressures contract renewals by 2027.
  • If insurers stop funding food benefits, Foodsmart loses access to patients and revenue.

What makes Foodsmart unique

  • Foodsmart combines registered dietitians, food benefits, and audit-ready benefit management.
  • The 2026 FBM launch turns nutrition spend into clinically governed payer infrastructure.
  • Seven hundred sixty? No, 3 million members and national health-plan distribution create scale.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive compensation

Unlimited PTO

Flexible working hours

Flexible working location

Paid health insurance

Monthly gym subsidies

Daily lunch allowances

Growth & Insights and Company News

Headcount

6 month growth

↑ 1%

1 year growth

↑ 3%

2 year growth

↑ 6%
PR Newswire
Sep 23rd, 2026
Foodsmart introduces Food-is-Medicine Benefits Management (FBM): turning food spend into a clinically accountable program.

Foodsmart introduces Food-is-Medicine Benefits Management (FBM): turning food spend into a clinically accountable program. Sep 23, 2026, 08:50 ET As health plans face growing pressure to prove their food investments work, FBM brings clinical governance, operational oversight, and financial accountability to nutrition interventions. SAN FRANCISCO, Sept. 23, 2026 /PRNewswire/ - Foodsmart, the leading foodcare company, today introduced Food-is-Medicine Benefits Management (FBM), a new program that gives health plans a governed, clinically accountable way to manage their food-is-medicine benefit spend. As budgets tighten, plans are under mounting pressure to prove that food benefits improve health and lower cost. Yet most are administering that spend without a system to govern the basics: who qualifies, whether it's working, and when and how to move the member toward self-sufficiency. FBM closes that gap, turning food from an open-ended line item into a managed benefit a plan can stand behind. Foodcare works The results are increasingly clear across independent research. In a randomized controlled trial published in the American Heart Association's journal Circulation, researchers at Kaiser Permanente and Tufts University - with Foodsmart as the intervention provider - found that medically tailored groceries and nutrition support significantly improved blood sugar among Medicaid patients with hard-to-control type 2 diabetes, while improving food security. Another real-world study in Nature Medicine found that medically tailored meals and nutrition counseling were associated with 31% fewer hospitalizations, 20% fewer emergency department visits, and lower healthcare costs. The evidence establishes that food improves health. FBM gives health plans the system to deliver it, bringing clinical rigor, measurable value, and responsible scale. Three forces are converging on health plan leaders at once. Federal and state Medicaid budgets are tightening. New expectations require plans to prove a program impacts both health and cost, not simply that a benefit was delivered. And rising reporting mandates, compounded by a national shortage of registered dietitians, make clinical nutrition difficult to staff and document. Plans are being asked to do more with food and prove it works. What Food-is-Medicine Benefits Management (FBM) does FBM turns food spend into defensible, measurable outcomes in three ways: * Member-optimized food vendor selection: A curated, multi-vendor network where each at-risk member is matched to medically tailored food across clinical, cultural, and access factors, with a member-backed quality bar that flags and corrects any vendor whose performance slips. * Clinical path for member independence: A registered dietitian sets the level of support by clinical risk and guides members to step down from food benefits over time through Foodsmart's digital behavior change tools, SNAP, WIC, and community resources, so food spend is a targeted investment rather than an open-ended cycle, and so that member support doesn't end abruptly. * Audit-ready documentation: Outcome, utilization, and status are logged on every authorization, so plans can demonstrate clinical need to auditors without adding headcount. Proven savings & sustained clinical impact In a third-party validated claims analysis, Foodsmart delivered $54 in net savings per member per month ($232 gross PMPM) among members receiving medically tailored food and medical nutrition therapy (MNT) for pregnancy or chronic conditions including diabetes, hypertension, and hyperlipidemia. Across four health plan deployments, members enrolled in Foodsmart's FBM program saw sustained clinical improvements after twelve months of engagement: * 23% of obese members achieved 5%+ weight loss * 34% of members with diabetes achieved 0.5%+ A1c reduction * 73% of members with stage 1 or stage 2 hypertension improved blood pressure * 33% of members with food insecurity at baseline improved food security Why Foodsmart What sets FBM apart is the engine beneath it. Foodsmart's nationwide network of registered dietitians gives the FBM solution unique clinical independence and authority. That clinical care translates directly into member trust, with Foodsmart RDs for the FBM program earning an outstanding Net Promoter Score (NPS) of 72. "Food is one of the most powerful tools health plans have, and it deserves the same rigor as everything else they cover. Today, most plans are spending on food without a system to govern it, prove it works, or know when a member is ready for independence. FBM changes that, giving plans a way to run their food benefits as accountable clinical care," said Kurt Knight, Chief Executive Officer at Foodsmart. About Foodsmart Foodsmart is the leading foodcare platform in the U.S., pioneer of Food-is-Medicine Benefits Management (FBM). Foodcare is the infrastructure that combines clinical nutrition care, behavior-change tools, food benefits, and data to improve health outcomes and lower healthcare costs. Powered by a national network of Registered Dietitians and serving more than 3 million members, Foodsmart makes foodcare operational at scale for Medicaid managed care organizations, Medicare Advantage plans, commercial plans, and employers nationwide. Learn more at foodsmart.com. SOURCE Foodsmart

Associated Press
Sep 23rd, 2026
Foodsmart launches benefits management system to make food-as-medicine programmes clinically accountable

Foodsmart has launched Food-is-Medicine Benefits Management (FBM), a programme designed to help US health plans manage nutrition intervention spending with clinical accountability. The San Francisco-based company says FBM addresses growing pressure on health plans to demonstrate that food benefits improve health outcomes and reduce costs. The system matches members to medically tailored food vendors, provides registered dietitian oversight to guide members towards independence, and maintains audit-ready documentation. A third-party claims analysis showed the programme delivered $54 in net savings per member monthly amongst those receiving medically tailored food and nutrition therapy. Recent studies support the approach. Research published in Circulation found medically tailored groceries improved blood sugar control in Medicaid patients with type 2 diabetes, whilst a Nature Medicine study linked similar interventions to 31% fewer hospitalisations and 20% fewer emergency department visits. Foodsmart serves over 3 million members across Medicaid, Medicare Advantage, and commercial health plans.

PR Newswire
May 21st, 2026
Foodsmart appoints CPO and CCO to scale dietitian care across Medicaid and Medicare nationwide

Foodsmart, a leading foodcare platform, has appointed Johnson Lieu as chief product officer and Jason Stenta as chief commercial officer to accelerate growth across Medicaid and Medicare markets. The appointments come as the company serves over 3 million members nationwide. Lieu joins from Headspace, where he served as interim chief product officer, overseeing the platform's evolution into a global mental health service. He previously held product leadership roles at Spotify and Electronic Arts. Stenta brings over 20 years of healthcare commercial experience, most recently as chief commercial officer at Walgreens US Healthcare, with previous roles at Optum, Change Healthcare and CVS Health. The hires coincide with new clinical data showing Foodsmart's registered dietitian-led model delivers $168 per member per month in savings when combined with GLP-1 therapy, and reduces unvetted food benefit spend by 50-75%.

Collinsville Daily News
Mar 24th, 2026
Molina Healthcare of Illinois and Foodsmart celebrate national nutrition month with joint effort to improve nutrition among new mothers.

Molina Healthcare of Illinois and Foodsmart celebrate national nutrition month with joint effort to improve nutrition among new mothers. * 1 hr ago * 0 CHICAGO, March 24, 2026 - Molina Healthcare of Illinois is continuing its partnership with Foodsmart, a national tele nutrition and food care provider, to make nutrition a core part of maternal health care for Molina members. Through this collaboration, eligible, expectant Molina mothers can access Foodsmart's maternal health program, including support from registered dietitians and medically tailored meals that improve long-term health. Since its launch in April 2025, Foodsmart's program has engaged more than 850 Molina members in Illinois, delivering over 26,000 healthy meals and connecting program participants to registered dietitians. This has led to a 52% reduction in food insecurity and a 20% decrease in hypertension among Molina members, underscoring the role proper nutrition plays in supporting overall health. "At Foodsmart, our personalized approach to nutrition helps mothers access the food they need during pregnancy while building nutrition independence and honoring cultural food preferences," said Jennifer McGuire, chief customer experience officer at Foodsmart. "Our collaboration with Molina has effectively connected pregnant mothers to registered dietitians within two weeks of enrollment in the program, supporting healthier pregnancies and new beginnings for families in Illinois." Proper nutrition during pregnancy is critical for fetal development and healthy birth outcomes. In Illinois, where the pre-term birth rate is higher than the national average, offering comprehensive support for new mothers is especially important. "Building healthier communities begins with investing in the holistic health of our mothers and babies who are the future of Illinois," said Kris Classen, plan president of Molina Healthcare of Illinois. "This collaboration aligns with Molina's ongoing commitment to advancing maternal health outcomes by addressing the key factors that shape them." About Molina Healthcare of Illinois Molina Healthcare of Illinois, Inc. provides government-funded, quality health care, serving members through Medicaid, Medicare, and Marketplace programs in Illinois. Through its locally operated health plans, Molina Healthcare, Inc., a Fortune 500 company, provides managed health care services under the Medicaid and Medicare programs, and through state insurance marketplaces. For more information about Molina Healthcare of Illinois, visit MolinaHealthcare.com. About Foodsmart Foodsmart is the leading foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians and serving more than 3 million members, Foodsmart combines clinical nutrition care, behavior change tools, and food benefits to improve outcomes while lowering healthcare costs. For more information, please visit www.foodsmart.com.

PR Newswire
Mar 18th, 2026
Foodsmart appoints Cityblock Health CEO Dr Toyin Ajayi to board as it scales for Medicaid

Foodsmart, a telenutrition and foodcare provider, has appointed Dr Toyin Ajayi, co-founder and CEO of Cityblock Health, to its board of directors. The appointment comes as Foodsmart scales its services for Medicaid populations. Dr Ajayi is a board-certified family medicine physician with extensive experience serving Medicaid and dually eligible populations through value-based care models. At Cityblock Health, she has built a care organisation integrating primary care, behavioural health and social support for underserved communities. Foodsmart partners with health plans and providers to deliver virtual dietitian care, medically tailored nutrition and food benefits. The company currently serves more than 3 million members nationwide. Dr Ajayi also serves on Evolent Health's board and is a National Academy of Medicine member.