T

Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Specialist

Retail SalesConfirmed live in the last 24 hours
Full-timeBerlin, GermanyNo salary listedIn-person

About the Job

Requirements

  • Build trust quickly and engage customers through strong interpersonal skills.
  • Show enthusiasm for the vehicles and communicate that enthusiasm persuasively.
  • Explain complex information clearly and understandably.
  • Have experience creating positive customer experiences.
  • Hold a Category B driver's license and have safe driving experience.
  • Be available for flexible work, particularly on weekends.
  • Be enthusiastic about Tesla's mission to accelerate the global energy transition.

Responsibilities

  • Approach customers in stores or at events to identify potential leads and build a prospect pipeline through direct interaction and data collection.
  • Provide customer service by answering questions and objections and encouraging test drives to create a positive customer experience.
  • Capture leads at events and maintain and update customer data in the CRM system.
  • Assess customer needs and present vehicles by focusing on their value to convert prospects into buyers.
  • Work closely with Sales and other teams to improve lead strategies, processes, and product offerings.
  • Support vehicle deliveries, including vehicle handover, document checks, and the final checkout experience.
  • Train customers on the product before departure by explaining key vehicle features and supporting test drives.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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