Operations Agent - Contract Logistics

Introduction

Move the world with us! 

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!  

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder! 

Overview

Responsible for managing assigned Contract Logistics customer accounts and serving as the primary point of contact for customers. You will act as the key operational link between customers and warehouse operations, ensuring effective communication, inventory visibility, accurate order processing, transportation coordination, invoicing support, and operational reporting.

You will be working closely with warehouse teams, transportation providers, and internal stakeholders, this role ensures that customer requirements are translated into operational execution while maintaining high service levels and customer satisfaction. The Operations Agent takes ownership of the complete customer lifecycle, including inventory management, order fulfillment, customer reporting, Monthly Business Review (MBR) preparation, transportation support, invoicing coordination, issue resolution, and proactive customer communication.

Responsibilities

• Act as the primary operational point of contact for assigned Contract Logistics customers;
• Serve as the key liaison between customers and warehouse operations;
• Build, maintain, and strengthen customer relationships through proactive communication and excellent service delivery;
• Work closely with warehouse teams to coordinate inbound activities, inventory management, value-added services, order fulfillment, and outbound shipments;
• Ensure that customer priorities, requirements, and service expectations are translated into clear operational instructions for warehouse operations;
• Maintain inventory visibility and ensure that customer stock reports are accurate, complete, and distributed in a timely manner;
• Investigate and resolve inventory discrepancies, shipment issues, customer complaints, and service-related inquiries;
• Coordinate and oversee the complete order management process, from order receipt through shipment;
• Monitor operational performance and proactively communicate updates, delays, risks, and corrective actions to customers;
• Prepare customer KPIs, operational performance reports, and Monthly Business Reviews (MBRs);
• Support customer review meetings by providing operational analysis, performance data, and improvement opportunities;
• Coordinate transportation solutions, including parcel, pallet, dedicated transport, courier, air freight, and ocean freight services;
• Obtain transportation quotations and prepare appropriate transport solutions based on customer requirements;
• Support invoicing processes by ensuring that all operational and billable activities are accurately recorded and validated;
• Maintain customer-specific work instructions, Standard Operating Procedures (SOPs), rate sheets, and operational documentation;
• Support the onboarding of new customers and the implementation of new logistics services;
• Perform other duties as assigned by management and as required by business needs.

Qualifications

• Minimum of two years of experience in Contract Logistics, warehousing, supply chain, customer service, or transportation;
• MBO/HBO degree or an equivalent combination of education and work experience;
• Knowledge of warehouse operations and inventory management processes;
• Understanding of transportation and freight management services;
• Experience working in a customer-facing logistics environment.
• Strong PC skills (Windows, Microsoft Office applications) preferred;
• Advanced Microsoft Excel skills are preferred;
• Experience with Warehouse Management Systems (WMS);
• Experience with CargoWise and/or Extensiv is preferred.
• Fluent oral and written English is a must
• Additional (major) European languages would be an asset

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.

What AIT Can Offer You

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• 27.5 holiday days per year to relax and recharge
• A solid pension plan to secure your future
• Access to an online learning library and regular training opportunities to support your professional growth
• Employee support programs focused on your well-being
• Five paid volunteer hours per year, giving you time to make a difference
• Exclusive employee discounts through Deel, adding extra perks to your everyday life