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Brookdale Senior Living

Operates senior living communities with care

Associate Executive Director

Business & StrategyPosted on Nov 12
Full-timeChapel Hill, NC, USA

About the Job

Requirements

  • A Bachelor's degree in Gerontology, Business, or another related field is required.
  • A minimum of two to four years of proven management experience in retirement housing, hospitality, or health care is required, or an equivalent combination of education and experience.
  • A state license as a nursing home administrator and/or an Assisted Living License is required.
  • Advanced knowledge of the organization, industry, and a functional discipline is required.
  • Understanding of legal requirements impacting skilled nursing and assisted living facilities is required.
  • Understanding of sound business practices and approaches for analyzing general and specific operational issues is required.
  • Understanding of appropriate methods for hiring, training, evaluating, motivating, and disciplining personnel is required.
  • Strong analytical skills, initiative, judgment, professional ethics, accuracy, customer service orientation, written and verbal communication, and the ability to motivate others are required.
  • Ability to multitask, work with interruptions, and work in a stressful environment is required.
  • Ability to lift up to 50 pounds and perform the listed physical activities is required.
  • Ability to work occasional weekends, evenings, or nights if needed to ensure shift coverage is required.
  • Ability to travel occasionally is required.

Responsibilities

  • Responsible for day-to-day operational execution in support of an Executive Director within a larger community.
  • Manages occupancy and monthly financial performance for the property.
  • Maintains positive working relationships with residents, resident family members, employees, and the business community.
  • Under the direct supervision of an Executive Director, is responsible for all operations and acts as contact for staff, residents, prospects, community organizations, government agencies, and the public.
  • Supervises, directs, and motivates staff; maintains training and morale and ensures training programs are effectively executed.
  • Maintains resident satisfaction and retention through consistent delivery of high-quality services; provides leadership to staff and residents by proactively solving problems and resolving issues; administers the annual resident satisfaction survey.
  • Executes a renewal program with existing residents to support the highest renewal rate possible.
  • Develops annual operating and capital budgets with the Executive Director; maintains budget accountability, anticipates and minimizes negative budget variances and deficits, meets and exceeds occupancy goals, and seeks revenue enhancement and expense reduction.
  • Hires, trains, disciplines, and terminates employees in accordance with company policies; reviews hires, promotions, disciplinary actions, and terminations with attention to consistency in selecting and retaining quality personnel.
  • Ensures buildings, grounds, and property meet company standards through oversight of preventative maintenance systems and programs and frequent inspections.
  • Maintains current departmental policies, procedures, and licenses in accordance with requirements.
  • Fosters creativity among staff, supports quality and optimum services, creates and maintains an atmosphere of stability, and acts as a member of Resident Council.
  • Develops and maintains a positive community image, participates in social and civic affairs, and represents the facility and company to governmental agencies, professional organizations, community groups, and other public groups.
  • Conducts weekly department head meetings, quarterly associate meetings to review safety and aging and building issues, and quarterly residential meetings.
  • Keeps current on competitive projects and programs in the marketplace.

About the Company

Brookdale Senior Living

Operates senior living communities with care

Brookdale Senior Living operates a nationwide network of senior living communities offering assisted living, independent living, memory care, and rehabilitation services. Residents choose a living environment and receive personalized care and wellness programs, with monthly fees for housing, care, and amenities and optional online billing tools. The company differentiates itself by its large geographic footprint, diverse residential options, and a focus on compassionate care and community engagement that supports residents’ wellbeing. Its goal is to enrich residents’ lives by promoting wellness, helping them fulfill lifelong wishes, and keeping them connected with friends and family in a comfortable, respectful setting.

Company size
10,001+
Company stage
IPO
Headquarters
Brentwood, TN
Founded
1978

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