F

Fanatics

China-based licensed sports merchandise retailer

Ticket Writer

Checkout & Customer ServiceUpdated on Nov 14
Full-timeSt Charles, MO, USA$17In-person

About the Job

Requirements

  • Must have basic computer knowledge.
  • Must have at least one year of cash-handling experience in a work setting.
  • Must be at least 21 years old.
  • Must be able to obtain a gaming license from the Maryland Lottery.
  • Must be able to provide a high level of customer service in a fast-paced environment.
  • Must be able to perform simple math.
  • Must be able to stand for extended periods.
  • Must be able to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

  • Provide a high level of customer service, ensuring customers feel comfortable and become regular guests at Fanatics Sportsbook.
  • Write, verify, and make payments on sports-wager tickets in accordance with department policies and procedures, ensuring compliance with applicable jurisdictional gaming statutes and regulations.
  • Maintain a cash bank for the shift, accept payments, and make correct change when necessary.
  • Stock sportsbook writer/cashier stations with adequate supplies and keep all stations neat and clean.
  • Write sports tickets accurately and promptly.
  • Pay winning tickets accurately and promptly, and verify tickets and payoffs.
  • Maintain and reconcile the bank for the assigned shift in accordance with established cash-handling policies and procedures.
  • Explain wagering rules, including betting lines and odds, and procedures to guests.
  • Provide information and assistance to customers in a friendly, courteous manner; offer information about activities and direct guests to further information as needed.
  • Greet guests in a positive, friendly manner.
  • Notify management of escalated or prevalent guest issues or concerns and apparent suspicious activity.
  • Adhere to all rules and regulations set forth by the Maryland Lottery and Fanatics.
  • Become familiar with the entire betting offering and confidently answer questions about it.
  • Work to resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
  • Complete all necessary paperwork and documentation in accordance with company policy.
  • Perform other duties as assigned.

Desired Qualifications

  • General sports and sports-betting knowledge is preferred but not required.

About the Company

cb

Fanatics

China-based licensed sports merchandise retailer

Fanatics China is a joint venture between Fanatics Inc. and Hillhouse Capital that localizes and scales licensed sports merchandise for China. It designs, manufactures, and markets fan gear for Chinese consumers, operating a multi-channel model that includes building and running e-commerce sites for global leagues and teams, exploring online marketplaces, and developing physical retail concepts. Its product workflow combines technology, data, and on-demand manufacturing to manage the entire supply chain, enabling fast response to demand. The company differentiates itself through a China-focused approach backed by Hillhouse’s network and investments, its end-to-end vertical commerce model, and partnerships with hundreds of sports organizations, which together help it navigate China’s complex retail landscape. The goal is to satisfy a previously underserved Chinese market for licensed sports merchandise by creating localized products and channels that connect fans with official gear.

Company size
10,001+
Company stage
Growth Equity (Venture Capital)
Total funding
$5.2B
Headquarters
Huangpu, China
Founded
1995

Recently Posted Jobs

Explore more opportunities at Fanatics

See more jobs