Manager, CRA Strategy and Program Management

Manager, CRA Strategy & Program Management

Within Capital One, Global Enterprise Affairs (GEA) is an organization dedicated to delivering on Capital One’s Mission by strengthening our reputation, deepening our relationships in our communities, managing engagement with the federal bank regulatory agencies, and serving as Capital One’s voice in the legislative and political processes at the federal, state and local levels. The GEA organization comprises Community Reinvestment Act (CRA) Strategy & Program Management, Global Policy Affairs Group, Regulatory Affairs, Global Enterprise Communications, Community Finance, Community Impact & Investment, and the GEA Command Center. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

The CRA Strategy & Program Management (S&PM) team partners with lines of business across the enterprise to sustain Capital One’s longstanding Outstanding CRA performance. We maintain high data quality and control standards, and develop and support effective strategies with each applicable business. Most importantly, we manage CRA examinations by showing the bank examiners how Capital One effectively responds to the lending, investment, and service needs of the communities where we do business. We convey Capital One's comprehensive and durable approach to improving the financial well-being of low- and moderate-income people and neighborhoods.

The CRA Strategy & Program Management Community Development (CD) Qualification team is looking for a self-starting Manager to play a critical role in support of the company’s efforts to continue our track record of outstanding CRA performance. Be the brains behind the scenes to move community development projects and data-related initiatives forward to help meet CRA objectives. Use your keen eye for detail to review data and research details, while using your judgment to make decisions. In addition to digging in the data, this position allows you to partner and engage with other team members to collaboratively clarify data points to accurately and effectively report findings. Like piecing together a puzzle, this role allows you to find the details and put them together to tell a very important and compelling Capital One CRA story.

You should consider this role if you’re someone who:

• Lives for highly detailed work and quality control
• Thrives in a dynamic environment managing multiple deliverables at the same time
• Relishes researching and interpreting data from a variety of sources
• Appreciates a balance of working independently and as part of a team
• Enjoys governance, risk management, and process optimization as part of your daily work

Responsibilities:

• Perform analysis of information, manage the collection of documentation, and qualification/validation of Community Development (CD) activities
• Use data management/workflow systems to ensure data integrity and full documentation of CD activities
• Conduct quality assurance/audit reviews to ensure data integrity and process consistency
• Develop and/or maintain formal process documentation including job aids and other procedural documents
• Participate in efforts to prepare for CRA examinations, internal audits and controls testing
• Identify opportunities and actively engage in efforts that improve or streamline qualification processes

• Act as subject matter expert and provide consulting or advisory services to business or internal partners as needed
• Provide assistance and actively participate in technology-related projects and other initiatives related to regulatory compliance

 The successful candidate will have: 

• Strong analytical, problem-solving, oral and written communication skills
• Strong organizational skills and ability to effectively prioritize
• Very strong attention to detail with the ability to focus on data and quality control 
• Demonstrated ability to work independently, perform and influence others in a fast-paced environment
• Demonstrated ability to research and interpret data from various sources

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

“We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role."

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years experience in compliance, controls, auditing, operational risk management, or regulatory document reviews, or any combination of the five.

Preferred Qualifications:

• 2+ years of experience in the Community Reinvestment Act (CRA) field, including CD data validation
• 2+ years of experience reviewing CD financing (lending and/or investments) transactions
• 2+ years of experience with CRA Wiz, other CRA analytical products, or general data management systems used for validation and reporting
• 2+ years of experience working in a regulatory, audit, legal, or risk team
• Familiarity with modern data tools, Artificial Intelligence (AI), and process automation used to enhance data management and compliance reporting

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $122,100 - $139,400 for Manager, CRA Strategy and Program ManagementMcLean, VA: $134,400 - $153,300 for Manager, CRA Strategy and Program ManagementRichmond, VA: $122,100 - $139,400 for Manager, CRA Strategy and Program Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).