Michigan First Credit Union

Member-owned financial cooperative serving Michigan residents

Mortgage Servicing Specialist

Retail & Commercial BankingUpdated on Nov 13

Full-timeLathrup Village, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma is required.
At least 2 years of mortgage servicing experience is preferred.
Strong knowledge of mortgage servicing functions is required.
Proficiency in FHLMC, CFPB compliance, and conventional mortgage servicing is ideal.
Ability to operate a PC and work efficiently in a Windows environment is required.
Ability to work in a paperless environment is required.
Ability to work in a fast-paced, growing environment is required.
Strong interpersonal, communication, and customer service skills, and ability to work effectively in a team environment are required.
Ability to perform functions accurately and timely is required.
Ability to communicate effectively and share ideas for team improvement is required.

Responsibilities

Maintain and service mortgage loans while performing various loan-servicing functions.
Ensure compliance with Credit Union policies, procedures, processes, and applicable federal, state, and local laws and regulations.
Work with member services and collections departments to perform maintenance on member loans.
Perform processing and maintenance functions for collections and general mortgage servicing.
Assist with processing servicing documents and accounting, ensuring transactions comply with applicable guidelines.
Prepare, balance, process, and pay annual, semi-annual, and quarterly tax payments; run queries and regular tax audits; and research legal descriptions and county records to identify possible security instrument corrections.
Prepare and send escrow analyses and disbursements, interacting with local and county offices and insurance companies as needed.
Process and prepare loan-payoff documents, insurance payments, and claims.
Set up new fixed-rate and adjustable-rate mortgage loans in the servicing system; monitor and notify customers of rate adjustments and other structured-loan changes in a timely manner.
Work with loan origination, closing, and other lenders to provide payoffs, mortgage verifications, and requested loan details.
Process and respond to escalated and complex loan problems in a friendly manner.
Contact customers and other parties daily by telephone, direct computer access, letters, and credit bureaus.
Assist with data entry, recording information, answering telephones, scanning, and typing letters.
Process and balance daily deposits to investor accounts.
Assist the team with monthly investor reporting and mortgage-servicing activities.
Represent Michigan First professionally in all contacts, support its culture and initiatives, and comply with its mission and vision goals.
Reflect the credit union’s “Isms” in daily job performance.
Perform other duties as assigned.

Desired Qualifications

Proficiency in FHLMC, CFPB compliance, and conventional mortgage servicing is ideal.
Maintain a forward-thinking attitude and share ideas to support team growth.
Maintain a professional appearance and attitude.

Location : Address

27000 Evergreen

Location : City

Lathrup Village

Location : Postal Code

48076

Responsibilities

JOB SUMMARY:

The Mortgage Servicing Specialist is responsible for the maintenance and servicing of mortgage loans while performing various loan servicing functions.

KEY JOB RESPONSIBILITIES:

Ensures compliance with all Credit Union policies, procedures, and processes.
Responsible for working with member services and collection departments by performing maintenance on member loans.
Perform processing and maintenance functions as it relates to areas in collections and general mortgage servicing
Assist in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines.
Prepare, balance, process, and pay all annual, semi-annual and quarterly tax payments. Run queries and perform regular tax audits, researching legal descriptions and county records to identify possible security instrument corrections needed.
Prepare and send Escrow Analysis and disbursements. Ability to interact with local and county offices and various insurance companies.
Process and prepare documents for loan payoffs, insurance payments and/or claims etc.
Set up new fixed rate & ARM loans in the mortgage servicing system as necessary, monitor and notify customers of adjustments associated with ARM loans, and other structured loan types in a timely manner.
Work with loan origination, closing & other lenders to provide payoffs, verification of mortgages, and loan details requested.
Process and respond to escalated & complex loan problems received in a friendly manner.
Ensure compliance with applicable federal, state and local laws and regulations.
Daily contact made by telephone, direct computer access, letters, credit bureaus, etc.
Provide assistance in data input, recording information, answering telephones, scanning and typing letters.
Process and balance daily deposits to investor accounts.
Assists team with monthly investor reporting & servicing the various activities involved in mortgages
Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals.
Reflects each of the credit union’s “Isms” in daily job performance.
Ability to perform functions in an accurate and timely manner.
Perform other duties as assigned.

Qualifications

QUALIFICATIONS/REQUIREMENTS:

High school diploma and a minimum of 2 years mortgage servicing experience preferred.
Strong knowledge of mortgage servicing functions.
Ability to operate in a fast-paced growing environment is essential.
Proficiency in FHLMC, CFPB compliance and Conventional mortgage servicing is ideal.
Must be tech savvy and able to work in a paperless environment.
Maintain a forward thinking attitude with the ability to share ideas to assist with the growth of the team.
Possess strong interpersonal & communication skills, customer service, & ability to work effectively in a team environment.
Consistently maintain professional appearance and attitude.
Ability to operate PC and work efficiently in a Windows environment.
Capability to communicate effectively and share ideas on how to improve.

Who We Are

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

500+ team members
32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
Industry leader in community support and charitable giving through the Michigan First Foundation
Member Services Call Center operates 24/7/365
Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

2025 Best & Brightest in the Nation
2025 Best & Brightest in Metro Detroit
2025 Best & Brightest in West Michigan
2025 Best Credit Unions to Work For
2025 Crain’s Cool Places to Work in southeast Michigan
2025 Detroit Free Press Top Workplaces
2025 Financial Services Top Workplaces
2025 Fall Culture Excellence Top Workplaces
2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

Very competitive pay
Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
401(k) - 100% match up to 5% deferral
Tuition reimbursement for both Undergraduate and Graduate degree program
Access to a complimentary concierge service that assists with nearly any item on your to-do list
Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
Wellness initiatives and events throughout the year to help team members stay healthy
Loan discounts for certain secured and unsecured loans and mortgages
Opportunities for pay increases, incentives and profit-sharing, based on performance
Onsite subsidized top notch Cafe 26 for team members' use
Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.

About the Company

Michigan First Credit Union

Member-owned financial cooperative serving Michigan residents

Michigan First Credit Union provides financial services to members in Michigan. It serves residents and businesses with savings, checking, loans, mortgages, and other financial products, backed by over $1.4 billion in assets and a member base of more than 165,000. Members gain access to accounts and services to manage money, borrow, save, and invest, using in-branch or digital channels. Unlike for-profit banks, it is a member-owned credit union that pools members’ deposits to offer competitive rates and personalized service. The organization differentiates itself through its community focus, local presence, and nonprofit structure aimed at returning value to members rather than maximizing profits. Its goal is to provide high-quality financial products and services to Michigan residents and businesses while growing its membership and maintaining financial stability.

Company size: 201-500
Company stage: Grant
Total funding: $3.7M
Headquarters: Lathrup Village, MI
Founded: 1926

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