Bloomberg

Global financial data, news, analytics provider

Application & Technical Support Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listed

About the Job

Requirements

Strong experience in application support, technical service delivery, implementation, or production support within financial data or enterprise platforms.
Strong SQL skills, including writing complex queries and troubleshooting data and performance issues.
Proficiency in Python for data analysis, scripting, and automation.
Solid understanding of data formats including Parquet, Avro, XML, JSON, YAML, and CSV.
Experience working with tools such as Jira, Confluence, and Git.
Strong analytical and problem-solving skills, with the ability to investigate complex data, application, and workflow issues.
Knowledge of financial industry identifiers and asset classes.
Ability to manage multiple stakeholders and prioritize concurrent activities and production issues.
Excellent communication skills, with the ability to work effectively with clients and technical teams.
A bachelor's degree or equivalent experience.
Proficiency in both spoken and written English.
Demonstrated continuous career growth within an organization.
Legal authorization to work full-time in Singapore without Bloomberg sponsorship.

Responsibilities

Monitor DMS production services and proactively investigate, remediate, and escalate operational issues.
Support incident management and troubleshooting across applications, jobs, services, alerts, and client processing.
Support production changes, deployments, and upgrades through operational readiness, validation, and post-deployment support.
Perform operational administration and health checks across DMS environments to ensure continuity of client services.
Coordinate with Service Desk, Site Reliability Engineering, R&D, Client Services, and other teams on production issues, risks, and ongoing support activities.
Support client-impacting operational activities and recurring production deliverables across the APAC region.
Develop and maintain strong technical knowledge of EDM and Data License Plus products, tenant configuration, and supporting architecture.
Provide hands-on technical support for EDM and Data License Plus environments, including configuration, data, and integration issues.
Support Data License Plus functionality, including APIs, Cloud Delivery Manager, and related client integrations.
Analyze and troubleshoot complex technical issues using SQL, Python, logs, and other diagnostic tools.
Provide technical expertise to other DMS teams and support client technical discussions, demonstrations, and queries where required.
Collaborate with R&D and other specialist teams on complex product, configuration, and production investigations.

Desired Qualifications

Experience supporting business-critical production applications or data platforms.
Familiarity with cloud technologies such as Snowflake, Databricks, or Google BigQuery.
Experience with APIs, SDKs, and application integration technologies.
Familiarity with monitoring and logging tools such as Kibana and Grafana.
Strong organizational, time-management, and autonomous decision-making skills.
Ability to work effectively under tight deadlines and resolve complex issues.
Experience working across geographically distributed teams.

Our Company

Headquartered in Dublin, with offices in New York, London and Singapore, Bloomberg Data Management Services (BDMS) delivers the latest generation of Enterprise Data Management solutions to financial organizations worldwide. BDMS works with some of the largest and most prestigious financial services firms in the world.

What’s the role?

Based in Singapore, the DMS team is seeking a driven, technically capable and client-focused individual to support the operation and technical servicing of DMS solutions. You will help ensure the stability and reliability of DMS production services through proactive monitoring, investigation and resolution of operational issues, while working closely with teams across DMS to manage production incidents, changes and client-impacting issues. The role also requires strong technical capability to support EDM and Data License Plus (DL+) environments, including configuration, data analysis, integrations and complex troubleshooting. You will provide technical expertise to clients and internal teams and help resolve issues across data, workflows and system integrations.

We'll trust you to:

Monitor DMS production services and proactively investigate, remediate and escalate operational issues
Support incident management and troubleshooting across applications, jobs, services, alerts and client processing
Support production changes, deployments and upgrades through operational readiness, validation and post-deployment support
Perform operational administration and health checks across DMS environments to ensure continuity of client services
Coordinate with Service Desk, SRE, R&D, Client Services and other teams on production issues, risks and ongoing support activities
Support client-impacting operational activities and recurring production deliverables across the APAC region.
Develop and maintain strong technical knowledge of EDM and DL+ products, tenant configuration and supporting architecture
Provide hands-on technical support for EDM and DL+ environments, including configuration, data and integration issues
Support DL+ functionality including APIs, Cloud Delivery Manager and related client integrations
Analyse and troubleshoot complex technical issues using SQL, Python, logs and other diagnostic tools
Provide technical expertise to other DMS teams and support client technical discussions, demonstrations and queries where required
Collaborate with R&D and other specialist teams on complex product, configuration and production investigations

You'll need to have:

Strong experience in application support, technical service delivery, implementation or production support within financial data or enterprise platforms
Strong SQL skills, including writing complex queries and troubleshooting data and performance issues
Proficiency in Python for data analysis, scripting and automation
Solid understanding of data formats including Parquet, Avro, XML, JSON, YAML and CSV
Experience working with tools such as Jira, Confluence and Git
Strong analytical and problem-solving skills with the ability to investigate complex data, application and workflow issues
Knowledge of financial industry identifiers and asset classes
Ability to manage multiple stakeholders and prioritise across concurrent activities and production issues
Excellent communication skills, with the ability to work effectively with both clients and technical teams
A bachelor's degree or equivalent experience
Proficiency in both spoken and written English
Demonstrated continuous career growth within an organization

We'd love to see:

Experience supporting business-critical production applications or data platforms
Familiarity with cloud technologies such as Snowflake, Databricks or Google BigQuery
Experience with APIs, SDKs and application integration technologies
Familiarity with monitoring and logging tools such as Kibana and Grafana
Strong organisational, time-management and autonomous decision-making skills
Ability to work effectively under tight deadlines and resolve complex issues
Experience working across geographically distributed teams

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, you'll need to have legal authorisation to work full-time in Singapore, without Bloomberg sponsoring your work authorization, to be considered for this role.

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Learn more about our offices and benefits:

Singapore | http://www.bloomberg.com/singapore

Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

About the Company

Bloomberg

Global financial data, news, analytics provider

Bloomberg provides financial data, news, and analysis to help professionals make informed decisions and operate more transparently and efficiently. Its products deliver trusted information and insights through technology platforms that connect global financial communities, enable collaboration, and support decision-making. The company differentiates itself by offering broad, reliable data and news across markets, strong customer focus, and a culture that emphasizes collaboration, broad perspective, and doing the right thing for clients, people, and communities. Bloomberg’s goal is to improve market transparency and efficiency by delivering accurate information and tools that empower customers to act confidently and ethically.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1981

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