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Fanatics

China-based licensed sports merchandise retailer

Retail Lead - Indianapolis Colts Team Store

Retail Store ManagementUpdated on Nov 14
Full-timeIndianapolis, IN, USANo salary listed

About the Job

Requirements

  • Must be at least 18 years of age.
  • Previous retail, customer service, or hospitality experience is preferred.
  • Must be able to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
  • Must maintain reliable attendance and punctuality.
  • Must be able to communicate and work effectively with others in a fast-paced, team-oriented environment.
  • Must be able to stand, walk, bend, and move throughout scheduled shifts, and lift, carry, and move merchandise weighing up to 25 pounds.
  • Must maintain a professional appearance and represent the Fanatics brand positively.
  • A high school diploma or equivalent experience is preferred.

Responsibilities

  • Drive sales results through consistent execution of daily operations.
  • Support back-of-house operations and maintain stockroom organization.
  • Use retail operation systems, including OpSuite 5.0, POS, and CAYAN credit card machines.
  • Partner with the Leadership team in decisions involving revenue targets, per cap, and UPT (units per transaction).
  • Work with Retail Associates to ensure an exemplary fan experience.
  • Communicate expectations for assignments and projects to Retail Associates.
  • Provide training and assistance to Retail Associates as required.
  • Coach Retail Associates based on observed job performance and operational knowledge to support an exemplary fan experience.
  • Understand Fanatics Values and how they relate to the role.
  • Perform Manager on Duty responsibilities as needed.
  • Identify opportunities to improve processes, products, or fan experiences.
  • Apply creative thinking and new approaches to solve challenges.
  • Act with urgency and adapt quickly in a fast-paced, high-growth environment.
  • Collaborate cross-functionally to drive shared goals and team outcomes.
  • Build partnerships across the organization to deliver results.
  • Support home game operations during pre-game, in-game, and post-game shifts.

Desired Qualifications

  • Previous retail, customer service, or hospitality experience.
  • A high school diploma or equivalent experience.

About the Company

Fanatics

China-based licensed sports merchandise retailer

Fanatics China is a joint venture between Fanatics Inc. and Hillhouse Capital that localizes and scales licensed sports merchandise for China. It designs, manufactures, and markets fan gear for Chinese consumers, operating a multi-channel model that includes building and running e-commerce sites for global leagues and teams, exploring online marketplaces, and developing physical retail concepts. Its product workflow combines technology, data, and on-demand manufacturing to manage the entire supply chain, enabling fast response to demand. The company differentiates itself through a China-focused approach backed by Hillhouse’s network and investments, its end-to-end vertical commerce model, and partnerships with hundreds of sports organizations, which together help it navigate China’s complex retail landscape. The goal is to satisfy a previously underserved Chinese market for licensed sports merchandise by creating localized products and channels that connect fans with official gear.

Company size
10,001+
Company stage
Growth Equity (Venture Capital)
Total funding
$5.2B
Headquarters
Huangpu, China
Founded
1995

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