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Amelia

Enterprise AI platforms for digital agents

Senior Windows System Administrator

System AdministrationConfirmed live in the last 24 hours
Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

  • Ability to work in a fast-paced environment with emphasis on customer satisfaction.
  • Support Active Directory, Exchange services, and other Microsoft services.
  • Possess in-depth working knowledge of networking concepts, Microsoft technologies, and system security.
  • Have performed migrations from various Windows domains.
  • Have performed migrations to Microsoft Exchange from various platforms.
  • Have a fundamental understanding of operating systems and how they interact with components such as backup and antivirus software.
  • Be comfortable acting as the technical contact for clients and leading a team of engineers during transitions.
  • Have experience working with a ticketing system, tracking work in hours, and completing work according to set schedules.
  • Have 5–7 years of experience in a mid-sized to large corporation as a senior systems administration member or team leader.
  • Have at least some MCITP certifications or equivalent knowledge of Windows operating systems, Exchange, Active Directory, SharePoint, and clustering.

Responsibilities

  • Observe system management consoles.
  • Interpret and analyze monitoring alerts.
  • Create, respond to, and service Level 3 tickets.
  • Escalate outages according to corporate guidelines.
  • Analyze recurring issues and work on sustainable solutions.
  • Lead a team of engineers during transitions or projects.
  • Take technical responsibility for one or multiple clients.
  • Guide junior engineers to increase their knowledge.
  • Chair technical meetings with clients.

Desired Qualifications

  • Knowledge of PowerShell 1.0 or version 2.
  • Knowledge of virtualization technologies such as VMware, Hyper-V, or Xen.
  • Knowledge of storage technologies such as EMC or EVA.
  • Knowledge of Information Technology Infrastructure Library version 3.
  • Knowledge of PRINCE2.

About the Company

Amelia

Enterprise AI platforms for digital agents

Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.

Company size
201-500
Company stage
Acquired
Total funding
$175M
Headquarters
New York City, New York
Founded
1998

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