Senior Windows System Administrator
About the job
- Ability to work in a fast-paced environment with emphasis on customer satisfaction.
- Support Active Directory, Exchange services, and other Microsoft services.
- Possess in-depth working knowledge of networking concepts, Microsoft technologies, and system security.
- Have performed migrations from various Windows domains.
- Have performed migrations to Microsoft Exchange from various platforms.
- Have a fundamental understanding of operating systems and how they interact with components such as backup and antivirus software.
- Be comfortable acting as the technical contact for clients and leading a team of engineers during transitions.
- Have experience working with a ticketing system, tracking work in hours, and completing work according to set schedules.
- Have 5–7 years of experience in a mid-sized to large corporation as a senior systems administration member or team leader.
- Have at least some MCITP certifications or equivalent knowledge of Windows operating systems, Exchange, Active Directory, SharePoint, and clustering.
- Observe system management consoles.
- Interpret and analyze monitoring alerts.
- Create, respond to, and service Level 3 tickets.
- Escalate outages according to corporate guidelines.
- Analyze recurring issues and work on sustainable solutions.
- Lead a team of engineers during transitions or projects.
- Take technical responsibility for one or multiple clients.
- Guide junior engineers to increase their knowledge.
- Chair technical meetings with clients.
- Knowledge of PowerShell 1.0 or version 2.
- Knowledge of virtualization technologies such as VMware, Hyper-V, or Xen.
- Knowledge of storage technologies such as EMC or EVA.
- Knowledge of Information Technology Infrastructure Library version 3.
- Knowledge of PRINCE2.
About the company
Amelia offers enterprise AI through two platforms: Amelia Conversational AI, which creates Digital Employees (virtual agents) that understand natural language, perform end-to-end tasks, and integrate with enterprise systems like CRM and ERP, and Amelia AIOps, an IT operations platform that automates workflows across tools and departments. The agents combine deterministic rules with generative AI and can be built with a no-code/low-code Digital Employee Builder, enabling non-experts to deploy automation. The company differentiates itself by focusing on enterprise governance, seamless integration, and a hybrid AI approach that aims for reliable, compliant conversations. Its goal is to help large organizations automate complex customer service and IT workflows at scale, and to accelerate AI adoption across business processes; Amelia was acquired by SoundHound AI in 2024.
Company Size
201-500
Company Stage
Acquired
Total Funding
$175M
Headquarters
New York City, New York
Founded
1998
Get referred to Amelia
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Simplify's Take
What believers are saying
- January 2026 CES showcased Amelia 7.0 for vehicles, TVs, and smart devices.
- SoundHound reports 2025 revenue reached $168.9 million, supporting broader platform momentum.
- Partnerships with Experis and Peet's Coffee expand enterprise and retail deployment channels.
What critics are saying
- SoundHound assessed Amelia's 2026 revenue target as not probable, pressuring earnout credibility.
- July 2026 paid 8.1 million Amelia earnout shares, signaling performance dilution.
- LivePerson acquisition closes in 2026; Amelia risks becoming a redundant product line.
What makes Amelia unique
- Amelia 7.0 blends deterministic workflows with generative agents for enterprise-grade control.
- SoundHound says Amelia supports voice-enabled agentic AI across banking, healthcare, insurance.
- Amelia's platform integrates speech recognition, orchestration, and no-code builder tools.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Health Savings Account/Flexible Spending Account
Growth & Insights and Company News
6 month growth
-17%1 year growth
-17%2 year growth
-17%In a snapshot of the AI sector’s financial health, voice artificial intelligence (AI) pioneer SoundHound reported Q3 revenue of $25.1 million despite mounting losses, while Chinese education tech firm Youdao achieved its first Q3 profit of $15.3 million, and AI advertising company AiAdvertising saw 45% revenue growth but continued to operate in the red. SoundHound AI Revenue Soars as Company Diversifies. Voice AI company SoundHound reported Q3 revenue of $25.1 million on Tuesday (Nov. 12), an 89% year-over-year increase, as it expanded beyond automotive into new sectors, including restaurants, financial services, healthcare and insurance. The company’s largest customer now represents 12% of revenue, down from 72% last year
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the acquisition of Amelia, a leading enterprise
SoundHound AI Inc. is acquiring Amelia US LLC for $80 million in cash and equity to enhance its conversational and voice AI solutions. Amelia has raised at least $189 million, including a $175 million round in March 2023. SoundHound will also assume Amelia's debt, resulting in a combined company with $160 million in cash and $39 million in debt. This acquisition aligns with the industry trend towards multimodal AI models for automated voice interactions.
SAN FRANCISCO--(BUSINESS WIRE)--Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, will feature hundreds of innovative products and services in the Expo Hall. View the complete list of sponsors and exhibitors here. The technologies help IT professionals improve communication, collaboration and CX strategies. Enterprise Connect 2024 takes place March 25-28, 2024 at the Gaylord Palms in Orlando, FL and digitally. Register here. “Our Expo Hall is the only place to find the enterprise communications and customer experience providers displaying their solutions in one location
Artificial intelligence has found its way into consumer healthcare from several angles, including disease diagnosis, treatments for conditions like autism and pharmaceutical research. Until now though, the technology has been a bit light on improving the patient experience. However, even that is about to change. Some of the companies leading the way in this area include Chartis, which is using AI to clarify medical language for patients, and Amelia, which is using AI to help patients navigate their journeys through the scheduling, treatment and payment processes