Avant

Online lending platform for unsecured loans

Verifications Department Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeChicago, IL, USANo salary listedIn-person

About the Job

Requirements

A BA or BS in business, economics, mathematics, or engineering.
At least 7 years of work experience, including at least 3 years of direct people management experience.
Experience constructing, scaling, and optimizing operations processes, particularly in a fast-paced startup or technology environment.
Experience leading operations teams of 20 or more employees.
Data-oriented approach focused on core key performance indicators and reporting, with demonstrated ability to execute data-driven projects and support them with analysis and reporting.
Familiarity with relational databases, customer relationship management systems, and working with internal tools teams.
Understanding of the complexity of running underwriting collections operations.
Problem-solving skills.

Responsibilities

Oversee strategy and personnel for the US Verifications Department.
Ensure department goals are met, including quantitative and qualitative targets, project timelines, and staffing needs.
Develop and implement projects to improve operations and customer experience, including technology initiatives, experience testing, operational analytics, management reporting, process changes, staffing, and vendor review and onboarding.
Manage the team to align employee and business goals, support business targets, and empower employees to progress along their chosen career paths.
Collaborate with other Operations Managers to ensure consistency across company-wide operations.
Collaborate with Software Development, Product Management, Marketing, Legal and Compliance, Finance, Accounting, and Human Resources to meet company-wide goals.
Scale operations to increase effectiveness and efficiency.
Communicate business results to senior management and the executive team.
Design and implement short-term and long-term strategies to drive key performance indicators and improve profitability.

Desired Qualifications

Six Sigma qualifications.
Experience in financial or insurance underwriting, or experience in a data-focused sales management position.

Job Description

Responsible for overseeing AvantCredit’s US Verifications Department strategy and personnel
Ensure all department goals are met including quantitative and qualitative targets, project timelines, and staffing needs
Develop and implement projects designed to improve operations and enhance customer experience, specifically:

Technology initiatives
Experience testing
Operational analytics
Management reporting
Process change
Staffing
Vendor review and onboarding

Manage the team such that the goals of employees and the business are aligned, promoting a win-win environment in which the business meets targets and employees are empowered to progress along their chosen career path
Collaborate with other Operations Managers to ensure consistency on company-wide operations
Collaborate with other functional groups to ensure company-wide goals are met, including Software Development, Product Management, Marketing, Legal & Compliance, Finance, Accounting, and Human Resources
Continuously scale operations for increased effectiveness and efficiency
Interface with senior management and executive team to communicate business results
Design and implement short term and long term strategy to drive KPI’s and improve profitability

Qualifications

QUALIFICATIONS

BA/BS in business, economics, mathematics, or engineering
Six Sigma qualifications a plus
7+ years of work experience with 3+ years of direct people management experience
Experience constructing, scaling, and optimizing operations processes, particularly in a fast-paced startup or tech environment
Experience leading operations teams of 20+ employees
Experience in financial or insurance underwriting, or experience in a data-focused sales management position, is preferred
Data-oriented with a focus on core KPIs and reporting; proven capability of executing various data-driven projects with analyses and the reporting to back you up
Familiarity with relational databases, CRM systems, and working with internal tools teams
Innate understanding of the complexity of running excellent underwriting collections operations
Exceptional problem-solving skills

Additional Information

Startup culture with access to work directly with senior management
BlueCross/BlueShield Medical & Dental and VSP Vision Insurance
Company cellphone
Casual dress code
Free Breakfast and lunches during the week
Free stocked kitchen and pantry
Great company events
Outstanding professional growth opportunities

About the Company

Avant

Online lending platform for unsecured loans

Avant provides online lending services, offering unsecured personal loans from $2,000 to $35,000 and credit cards with limits from $300 to $1,000. Access is completely online, with a streamlined application and fast approval process. The company earns revenue from loan interest (9.95% to 35.99% APR) and credit card fees. Key differences from competitors include a fast, transparent application experience, strong customer support, and educational resources that help customers build credit. The overarching goal is to lower the barriers and costs of borrowing, making it easier for people to obtain funds, while helping them manage credit responsibly through clear terms and financial education.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $2.5B
Headquarters: Chicago, IL
Founded: 2012

Recently Posted Jobs

Explore more opportunities at Avant

See more jobs