Junior Customer Success Manager
About the job
- At least 2 years of experience as a Customer Success Manager.
- Proven experience working with business-to-business clients in a software-as-a-service environment.
- Ability to navigate corporate accounts, manage expectations, and handle situations where clients do not immediately see the value of the tool.
- Comfort working with data and Microsoft Excel, with the ability to build reports that communicate business insights.
- Previous experience using customer relationship management systems, including HubSpot, Vitali, or Salesforce, to manage a pipeline.
- Excellent English and Spanish language skills.
- Ability to work proactively, resiliently, in a structured manner, and prioritize tasks autonomously.
- Manage and nurture a portfolio of mid-sized and enterprise business-to-business accounts while building trusted relationships with key stakeholders.
- Understand the key performance indicators clients want to improve and guide them toward achieving those goals using Orquest.
- Use data and reports to prepare meetings and demonstrate the software's return on investment and time savings to clients.
- Monitor adoption metrics, anticipate risks, and manage day-to-day client situations to ensure continuous value from the software.
- Represent the customer internally by proposing improvements and escalating product feedback to technology and adoption teams.
- Previous experience with Power BI to build reports that communicate business insights.
- Strong French language skills.
- Previous knowledge of the retail or restaurant/quick-service restaurant industries.
About the company
Orquest provides workforce management scheduling software for retail and quick-service restaurant (QSR) chains. It uses self-made AI and advanced analytics to forecast demand and optimize staff schedules so that staffing aligns with customer traffic. The product operates by running algorithms (optimization and predictive models) that determine how many employees are needed at different times and assign shifts while complying with local regulations. This helps retailers like Inditex, Douglas, and McDonald’s increase sales and improve service, while saving store manager time—potentially boosting conversion rates. Orquest differentiates itself with in-house AI, high-accuracy demand forecasts (deviations under 3%), and compliance-focused planning that adapts to complex regulatory environments across global markets. The company’s goal is to help businesses run better-stated staffing plans that maximize sales and customer satisfaction across many countries and thousands of stores.
Company Size
51-200
Company Stage
Seed
Total Funding
$1.6M
Headquarters
Madrid, Spain
Founded
2019
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Simplify's Take
What believers are saying
- Orquest’s site was updated November 2025, signaling active product and marketing investment.
- NRF 2026 exhibitor status gives access to enterprise retail buyers and partners.
- Open roles for enterprise sales and presales suggest expansion into new accounts and regions.
What critics are saying
- Orquest raised only 1.5 million euros in seed funding, limiting scale.
- LinkedIn shows heavy hiring in 2026, signaling execution pressure and likely cash burn.
- Workforce scheduling is crowded; UKG, Deputy, and Legion target the same buyers.
What makes Orquest unique
- Orquest sells AI scheduling built for retail and QSR labor-rule complexity.
- Its product combines demand forecasting, staffing calculation, and auto-scheduling in one workflow.
- Current listings show Madrid HQ and international retail focus, including LATAM hiring.
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Benefits
Health Insurance
Wellness Program
Flexible Work Hours
Hybrid Work Options
Professional Development Budget