Healthcare Host/Hostess

Overview

The Healthcare Host/Hostess is responsible for effectively communicating with patients, staff and guests of the hospital to ensure accuracy and timelines of patient meal trays and floor stock. Major responsibility includes delivering meal trays to patient units, aiding in the meal set-up at bedside, discarding of soiled trays, taking inventory of nourishment area, stocking the nourishment area and accurately operating technical equipment. The Healthcare Host/Hostess will be responsible for sanitation activities, including dishware, equipment cleaning and janitorial tasks. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.  

Responsibilities

General Responsibilities:

• Delivers carts to the correct floor or patient area. 
• Serves trays to patients and determines if they need anything else. 
• Assists customers with opening containers and cutting food when requested. 
• Collects trays and places garbage and trash in designated containers. 
• Records the amount and type of special food items served to patients.
• May be required to restock other various areas. 
• Interacts with customers in the serving and dining areas. 
• Assemble and deliver patient trays according to the Diet and Allergy.
• Replenish floor stock.
• Attends all allergy and foodborne illness in-service training. 
• Complies with all Sodexo HACCP policies and procedures. 
• Reports all accidents and injuries in a timely manner. 
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments. 
• Attends training programs (classroom and virtual) as designated. 
• May perform other duties and responsibilities as assigned. 

Qualifications

Skills/Aptitude:

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential. 
• Ability to maintain a positive attitude. 
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer. 
• Ability to provide clear directions and respond to employees.
• Basic food-handling skills.
• General Qualifications: 
  • Willingness to be open to learning and growing. 
  • Maturity of judgment and behavior. 
  • Maintains high standards for work areas and appearance. 
  • Maintains a positive attitude. 
  • Ability to work a flexible schedule helpful.
  • Must comply with any dress code requirements. 
  • Must be able to work nights, weekends and holidays. 
  • Attends work and shows up for scheduled shift on time with satisfactory regularity. Physical Requirements: 
  • Significant walking or other means of mobility. 
  • Ability to work in a standing position for long periods of time (up to 8 hours). 
  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.