Key Holder

About the role

As the Key Holder is responsible for assisting the Store Management team in maximizing sales, providing exceptional shopping experience for the customer and managing the store in accordance with the company standards. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.

What you’ll do

Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
Supports and/or performs opening/closing duties on behalf of management (count and open/close registers, place daily deposit in safe, straighten/organize  and restock salesfloor including backroom.
Must ensure the building is secure when leaving (alarm set and locked doors).
Ensure sales floor is clean, organized and aesthetically pleasing at all times
Greets and helps customers while building relationships to ensure a great customer experience
Handles all customer issues regarding orders and returns; escalates customer concerns with urgency
Actively outreach to client base to strengthen relationship via email, phone call, and text messaging.
Establish a returning client business by developing and maintaining long last relationships.
Remain coachable and open to feedback to continuously develop in your role.
Consistently checks emails and responds swiftly
Receive product in NetSuite and make inventory adjustments
Manage and maintain inventory as well as process shipment as needed
Package, label, and ship any phone orders
Maintain excellent knowledge of all company's products and department policies

Who we are looking for

Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change
Demonstrates a high degree of personal and professional integrity
Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
Strong customer service orientation; demonstrates a kind and gentle approach with customers
Ability to work independently, be self-motivated and work effectively in a team environment
Skilled at communicating clearly both verbally and in writing
Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues
Demonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)

Education and Experience

High school diploma required
1-3 years prior experience in retail
Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level

Work Environment and Schedule

Work in an indoor, temperature-controlled environment.
Stand and walk for extended periods, with intermittent sitting.
Regularly use office equipment, including computers, mice, keyboards, and printers.
Occasionally lift or pull up to 30 pounds.
This is a full-time position requiring 40 hours per week. The work schedule may include morning and afternoon shifts, evenings, and weekends, depending on business needs.

Your Wellbeing is Our Priority

At VICI, we believe in supporting our team through benefits that promote health, financial security, and work-life balance. Our benefits include:

Health Benefits: Medical, dental, and vision insurance for eligible employees.

401(k) Retirement Plan: A retirement savings plan with company matching for eligible employees.

Paid Time Off: Paid time off and sick time to support your personal needs and well-being.

Employee Discount: Enjoy exclusive discounts on VICI merchandise.

Benefits and eligibility are subject to applicable plan terms and company policies.