WalkMe

Onboarding-focused digital adoption platform

Technical Solution Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeTel Aviv-Yafo, IsraelNo salary listed

About the Job

Requirements

A Bachelor of Arts degree from a leading university is required.
Full professional proficiency in written and spoken English, with the ability to communicate clearly and eloquently.
Proficiency with JavaScript, HTML, CSS, jQuery, web developer tools, and DOM manipulation.
Knowledge and understanding of user interface and user experience principles.
Ability to manage multiple tasks, provide customer service, and quickly learn new technologies and product lines in a dynamic environment.
Ability to work independently with little direct supervision and manage assigned tasks while navigating confusion or incomplete information.
Willingness to work in a hands-on, dynamic environment with a constantly evolving product.
Strong communication skills.
Attention to detail and commitment to delivering reliable, scalable, high-quality solutions.

Responsibilities

Build, configure, and implement digital adoption solutions embedded within complex web applications according to defined requirements, timelines, and quality standards.
Analyze and research customer use cases, user workflows, and application processes in web systems to design scalable technical solutions.
Monitor production logs in back-office systems to identify and address potential issues before they affect end users, and serve as an internal escalation point for Support and Technical teams to drive root-cause resolutions.
Participate in solution design discussions and own assigned build components end-to-end, including document object model manipulation, custom scripting, configuration, testing, and iteration based on feedback.
Execute quality assurance testing to ensure implementations scale to millions of users and meet accessibility, responsiveness, and cross-browser and cross-platform standards.
Partner with Software Engineers, Product Managers, Customer Success, Professional Services, and Support to ensure successful customer deliveries and share product feedback with research and development.
Maintain and enhance existing digital adoption implementations through application releases, platform updates, and evolving customer processes.
Identify ways to improve the customer product experience and advance digital adoption capabilities.

WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

We are seeking a Technical Solution Engineer to join our growing team. This hands-on, execution-focused role combines technical solution delivery with deep customer engagement and systems analysis.

Working closely with Software Engineers, Product Managers, Solution Architects, Professional Services, and Customer Success, you will translate business requirements into effective digital adoption experiences, solve complex technical challenges, and ensure the ongoing success of our enterprise customers.

Key Responsibilities

Implementation & Build: Build, configure, and implement digital adoption solutions embedded within complex web applications according to defined requirements, timelines, and quality standards.
System & Process Analysis: Analyze and research customer use cases, user workflows, and application processes in web systems to design scalable technical solutions.
Technical Troubleshooting & Monitoring: Monitor production logs in backoffice systems to proactively identify and address potential issues before they impact end-users. Serve as an internal point of escalation for Support and Technical teams to drive root-cause resolutions.
Solution Architecture & Execution: Participate in solution design discussions, owning assigned build components end-to-end—including DOM manipulation, custom scripting, configuration, testing, and iterating based on feedback.
Quality Assurance & Performance: Execute thorough quality assurance testing to ensure implementations scale to millions of users while meeting accessibility, responsiveness, and cross-browser/platform standards.
Cross-Functional Collaboration: Partner closely with Software Engineers, Product Managers, Customer Success, Professional Services, and Support to ensure seamless customer deliveries and share direct product feedback with R&D.
Lifecycle Maintenance: Maintain and enhance existing digital adoption implementations through application releases, platform updates, and evolving customer processes.
Innovation & Excellence: Proactively identify innovative ways to provide customers with an outstanding product experience while advancing digital adoption capabilities.

Required Qualifications

A B.A from a leading university - a must!
Full professional proficiency in English (written and spoken) with the ability to communicate clearly and eloquently.
Proficiency with JavaScript, HTML, CSS, jQuery, Web Developer Tools, and DOM Manipulation.
Knowledge and understanding of UI/UX principles.
Strong multi-tasking skills, customer-service orientation, and the ability to quickly learn new technologies and product lines in a dynamic environment.
Customer service orientation.
Ability to work independently with little direct supervision, managing assigned tasks while navigating cases of confusion or incomplete information.
Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
Excellent communication skills.
Exceptional attention to detail and commitment to delivering reliable, scalable, high-quality solutions.

About the Company

WalkMe

Onboarding-focused digital adoption platform

WalkMe provides a Digital Adoption Platform (DAP) that helps organizations make software easier to use for employees and customers. It overlays websites and enterprise apps with guided interactions, visual cues, and personalized content to support onboarding, training, and real-time contextual help. The product works by integrating with a company’s websites and software to deliver step-by-step tours, contextual tips, and automated guidance that adapts to the user’s actions. It differentiates itself by targeting large enterprises with scalable deployment across multiple industries, offering continuous updates and support through a subscription model, and delivering personalized, in-app guidance at scale. The company’s goal is to boost enterprise productivity and user engagement by accelerating software adoption and reducing the friction of digital workflows.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: San Francisco, CA
Founded: 2011

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