Management Information Systems

Description 

• Provide input to service delivery roadmap to ensure business continuity (present and future) as they relate to the endpoint space. 
• Develop and enforce engineering standards and models. 

• Design, maintain, and troubleshoot operating system images and task sequences in for a variety of physical platforms. 
• Package and execute application deployments, Microsoft’s standard installer technology (.MSI) and transforms (.MST), using industry standard tools such as Flexera Admi Studio, PSAppDeployToolkit, Advanced Installer, and Orca. 
• Perform advanced troubleshooting on desktop/laptop related issues using industry standard tools such as ProcMon and Process Explorer. 
• Write and maintain scripts using industry standard scripting languages including PowerShell. 
• Manage and troubleshoot Group Policy through the enterprise with a focus on workstation management and end user experience. 
• Recommend and implement improvements to desktop architecture and design. 
• Partner and collaborate with multiple technical teams (Architecture, Networking, Information Security, Support, etc.) to develop and support endpoint solutions. 
• Investigating alternative methods to expedite the problem resolution by evaluating future technologies or process improvement. 
• Triage and troubleshoot issues as escalated from Endpoint Support and Endpoint Administration. 
• Participate in the identification of vulnerabilities and mitigation plan. 

Experience and Educational Requirements 

• Bachelor’s Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent combination of education and experience. 
• At least 7 years of experience in IT field, 3 of which would be Infrastructure endpoint engineering related experience. 
• Successful deployment of thoughtful, effective, and timely solutions that address complex business solutions and enhance the user experience. 
• Windows 10 Enterprise Operating system features, settings, and installation. 
• Active Directory, Group Policy, and their use for managing user and computer objects. 
• Ability to write scripts in PowerShell. 
• Familiarity with Defender, BitLocker, etc. 
• BIOS functions and configurations. 
• Wire and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS.